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Dana Benton

2 June 2020
- My first order was as made at the beginning of virus lock down in the US. I received my order in 21/2 weeks. Thanks for the service Herbies.
0
Herbies Team

11 June 2020
- Hello Dana,
  
  Thank you for your review. We regret that the delay happened, however it is nice to know that you find our service convenient despite that. We wish you best of luck with your hobby and hope to see you again soon!
0
Steve

2 June 2020
- I have never ever experienced customer service like this in my life with an online store. I had a mix up in an order and it was sorted very professionally and fast. I Dealt with two separate employees in the claims department and both were amazing. My order was sorted out and i was even issued extra seeds.
  
  Up till this year i have used a wide range of online stores for seeds. I will now only use herbies. The seeds are always in excellent condition and my experience with the staff was truly inspiring.
0
Herbies Team

11 June 2020
- Hello Steve,
  Thank you for your sincere review. We are doing our best to provide our customers with proper service and all the assistance that they might require, and really glad to know that you feel happy about our service. We wish you best of luck in your hobby and hope to see you again soon!
0
Coughfee420

1 June 2020
- Got my product in quickly will be ordering again
0
Herbies Team

11 June 2020
- Hello Coughfee,
  
  Thank you for your kind words! We hope to see you again soon
0
Iztheganish

30 May 2020
- Excellent customer service!
  Never have I ever experienced such a service minded costumer service.
  Great seeds! First delivery was stopped by customs during strickt covid rules.. They sent new ones and they even added bonus seeds!
  I have ordered 3 times from Herbies earlier and they have always delivered great and true
  genetics.
  Germination rate has always been 100%.!
  I will stay loyal to herbies for my seed needs!
0
Herbies Team

11 June 2020
- Hello Iztheganish,
  
  Thank you for your kind words, we are so happy that you feel this way about our service and products and hope to see you again soon!
0
Bob

30 May 2020
- Herbie's and their Compliance Department are top notch. Seeds were delivered within a couple of weeks. I had to order from a couple other shops to get all the strains I needed and it's been over a month and still no sign from them.
  
  I had an issue with germination from a highly rated auto breeder that I will not mention. The breeder did not back their viability with Herbies, but after review of the situation from Herbie's Compliance Department they personally offered to replace the faulty seeds from other seeds of other breeders. Top rate organization! Highly recommended. Will order from Herbies again.
0
Herbies Team

12 June 2020
- Hello Bob,
  
  Thank you very much for your review. We are doing our best to provide a proper service level and it is very important for us to know that you're happy with both our service and the product. We will always be happy to see you at Herbies!
0
AV

29 May 2020
- - Top-quality seeds
  - Great service
  - Fast and discreet shipping
0
Herbies Team

29 May 2020
- Hello AV,
  
  Thank you for your review, we are glad that you are happy with our service and products. We hope to see you again soon!
0
Manny Fresh

29 May 2020
- Had a mix up in labels on my order, customer service was beyond helpful and issue was taken care of plus they offered me some free seeds Now that's what I call customer service. They responded quickly Everytime.
0
Herbies Team

12 June 2020
- Hello Manny,
  
  Thank you for your review. We are sorry that this label mess up happened, and we are glad to hear that you are happy with how it was resolved. We hope to see you again at Herbies soon!
0
ChobuhGrower

27 May 2020
- It’s a great service I will continue
0
Herbies Team

12 June 2020
- Thank you for your kind words, ChobuhGrower, we are happy to hear that!
0
another

26 May 2020
- ok so here's my experience buying from this website and i think that it's worth sharing. I ordered few seeds on april 16th. im really picky when it comes to the strains i'm growing so I asked if it was possible to ship them with their original packages so i'm 100% sure i'm receiving the ones that i purchased. they said yes. I didn't receive them with their original packages, tho. may not be a problem for most people but for me it is. but that alone isn't a deal breaker (is it?). on may 1st (2weeks later), i asked them when my order will be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue ( i gotta say that it's the ONLY time i ordered something with shipping delay since the pandemic). Still, fine. on may 7th or so, i asked them a refund since i had absolutely no idea when i was going to receive them (their tracking method is the worst i've ever seen) but they didn't want to. they asked me to wait at least another week to ask for a refund. few messages between this date and today but no help at all. they just asked me to be patient and stuff like that. they also told me i'd receive a feminized version of the free seeds that they give for free but i still received the auto version.
  long story short: they didn't send the original package like i asked, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflo) and the tracking number was pretty much useless.
  I would like to give them a 0/5 star but the minimum rate is 1. Oh and by the way, my order arrived today ( 40 days after my payment).
  so yes, if you plan on growing next summer and you order your seeds on february then yes, go for it. Howhever there's alot of other websites like that who at least gives the right seeds in shorter delays. This is by far my worst experience on buying something online.
  I guarantee i'll never buy from you guys again.
  Have a great day everyone and shop wisely.
0
Herbies Team

12 June 2020
- Hello Another,
  
  Thank you for the review. It is true that the delays took place last time, as a pure result of the COVID-19 situation postal service speed of work was affected in a negative way. We also have a warning disclaimer on our website.
  
  About original packages - yes, we can send the seeds in original packages, you just need to uncheck the "stealth" option when placing the order. Also, as it is stated in our delivery section, if we ship in original packages - we won't be able to offer a duplicate in case of the customs issue, and that was the case. Despite that, we have actually sent you a stealth duplicate at out expence, although it wasn't our obligations, and it has sucsessfully reached you.
  
  We regret that after that you still find our service inconvenient, but we respect your choice. We will still be happy to see you again at Herbies
3
Zsolt

25 May 2020
- Good.
0
Herbies Team

12 June 2020
- Thank you for sharing your opinion, Zsolt, we hope to see you again soon
0

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