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Angela Watkins

9 June 2020
- I wrote a review and it was deleted.
  I placed an order 4/20
  I checked tracking, the last time tracking was posted was 4/28 from Spain.
  My order # 829685 & 829684.
  Where r my seeds.
  I will update my review once seeds are received
  I used to get seeds from you, it only took about 10 days then.
  I need my seeds
  Thank you
0
Herbies Team

10 June 2020
- Hello Angela,
  
  We have not removed your reviews,
  Regarding the orders - the last order was replaced with a duplicate, and it is on its way to you now. The delays in delivery appear purely due to the COVID-19 situation, that affects the delivery time in a negative way, as it is stated in out the warning disclaimer at the website. We regret that this happened and sincerely hope that the replacement will soon reach you.
0
Bendecido Farms

8 June 2020
- From California with Love .since day one customer service was the best!! My favorite online store to order from. They go above and beyond and are with you every step of the way.we are going thru tough times and even than they shine. Highly recommended
0
Herbies Team

11 June 2020
- Hello Bendecido,
  
  Thank you for your review, it is very nice to know that you feel this way. We hope to see you again soon!
0
Luke

6 June 2020
- Ordered from herbies I'm in the uk arrived in about 12 day even during lockdown. Would recommend and use again thankyou
0
Herbies Team

11 June 2020
- Thank you for the review, Luke
  
  We are glad that everything went well, we hope to see you again soon!
0
Al

4 June 2020
- Two weeks from
  
  Two weeks delivery from Spain to the UK. Pleased, considering the delays with the C-19 situation. Great communication, both pre and post purchase. I tip my hat to nature. and rock n roll.
0
Herbies Team

11 June 2020
- Thanks for the review, Al
  
  The COVID-19 situation is causing postal delays recently. Despite this, we are doing our best to provide our customers with an appropriate level of service and we are pleased that you are satisfied with our service. We hope to see you again soon!
0
Dana Benton

2 June 2020
- My first order was as made at the beginning of virus lock down in the US. I received my order in 21/2 weeks. Thanks for the service Herbies.
0
Herbies Team

11 June 2020
- Hello Dana,
  
  Thank you for your review. We regret that the delay happened, however it is nice to know that you find our service convenient despite that. We wish you best of luck with your hobby and hope to see you again soon!
0
Steve

2 June 2020
- I have never ever experienced customer service like this in my life with an online store. I had a mix up in an order and it was sorted very professionally and fast. I Dealt with two separate employees in the claims department and both were amazing. My order was sorted out and i was even issued extra seeds.
  
  Up till this year i have used a wide range of online stores for seeds. I will now only use herbies. The seeds are always in excellent condition and my experience with the staff was truly inspiring.
0
Herbies Team

11 June 2020
- Hello Steve,
  Thank you for your sincere review. We are doing our best to provide our customers with proper service and all the assistance that they might require, and really glad to know that you feel happy about our service. We wish you best of luck in your hobby and hope to see you again soon!
0
Coughfee420

1 June 2020
- Got my product in quickly will be ordering again
0
Herbies Team

11 June 2020
- Hello Coughfee,
  
  Thank you for your kind words! We hope to see you again soon
0
Iztheganish

30 May 2020
- Excellent customer service!
  Never have I ever experienced such a service minded costumer service.
  Great seeds! First delivery was stopped by customs during strickt covid rules.. They sent new ones and they even added bonus seeds!
  I have ordered 3 times from Herbies earlier and they have always delivered great and true
  genetics.
  Germination rate has always been 100%.!
  I will stay loyal to herbies for my seed needs!
0
Herbies Team

11 June 2020
- Hello Iztheganish,
  
  Thank you for your kind words, we are so happy that you feel this way about our service and products and hope to see you again soon!
0
Bob

30 May 2020
- Herbie's and their Compliance Department are top notch. Seeds were delivered within a couple of weeks. I had to order from a couple other shops to get all the strains I needed and it's been over a month and still no sign from them.
  
  I had an issue with germination from a highly rated auto breeder that I will not mention. The breeder did not back their viability with Herbies, but after review of the situation from Herbie's Compliance Department they personally offered to replace the faulty seeds from other seeds of other breeders. Top rate organization! Highly recommended. Will order from Herbies again.
0
Herbies Team

12 June 2020
- Hello Bob,
  
  Thank you very much for your review. We are doing our best to provide a proper service level and it is very important for us to know that you're happy with both our service and the product. We will always be happy to see you at Herbies!
0
AV

29 May 2020
- - Top-quality seeds
  - Great service
  - Fast and discreet shipping
0
Herbies Team

29 May 2020
- Hello AV,
  
  Thank you for your review, we are glad that you are happy with our service and products. We hope to see you again soon!
0

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