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- Boogiebandz4206 November 2019
- I was a little nervous at first, as I'd never ordered seeds before and didn't know what to expect, but the representatives I spoke with put me at ease by tracking my package and providing excellent customer service. I'll definitely order again.
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- Kawerau8 September 2021
- Just so everyone knows, I'm from New Zealand and live in Australia. I bought some seeds, they lost my package, then I reordered and asked for extra seeds, and they did that for me too. I just received my package and I'm over the moon! It arrived, thank you so much Herbie's Australia!
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Herbies Team 8 September 2021- Hello Kawerau, Thank you for your feedback. It's great to know that the replacement package arrived and that you're happy with how the issue was handled. We wish you all the best with your hobby and hope to see you again soon.
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- former satisfied customer.4 June 2020
- Wow, Herbies has really gone downhill. It's been almost two months since I paid them £42 and I still haven't received my seeds. I'm saddened because Herbies was the very first place I ever got seeds, and it was easy, quick, and hassle-free. Yet now, I suppose all those new negative reviews were right; Herbies isn't what it used to be. You can keep my money. I'll just accept that this was the price of that wisdom.
6 Herbies Team 11 June 2020-
Good morning,
Thank you for your feedback. We regret that this has happened. Due to the COVID-19 situation, postal service delivery is experiencing delays, as stated in the notice on our website. As your order tracking has not been updated for some time, we believe it has been lost in transit, and we have already contacted you regarding the duplicate order to replace the lost one.
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- Bgdaddee18 September 2020
- I received my order exactly as I placed it. It arrived in beautiful, neat packaging. Everything looks great and will take a few weeks to develop. I'll write more as time goes on. Excellent shipping service, that's what it is. It took me longer to get a headset for my Xbox than my order did, so I can't complain at all. I would definitely recommend buying from them again.
5 Herbies Team 18 September 2020-
Hello Bgdaddee,
Thank you for your comments and kind words, we're delighted to hear them! We hope to see you again soon.
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- Whodei29 February 2020
- Best seed bank whenever you're foolish enough to go elsewhere
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- Fletch30 November 2019
- Herbie's is great. A huge selection, unbeatable prices, and excellent customer service. The seeds arrive safely and quickly. The only hard part is deciding what to order.
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- Reece8 January 2019
- Excellent service and fast delivery!!!!
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- Richard27 June 2018
- Service excellent..
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- Ant10 September 2022
- Australian buyers should be aware that Australian customs has updated its scanners at all points of entry and can now detect any plant material, including seeds in packaging, so your chances of getting your products through are virtually nil. Good luck with any seed orders, but it's only a matter of time before Herbies has to follow the same path as most major seed companies and unfortunately stop shipping to Australia.
4 Herbies Team 13 September 2022- Hi Ant,
Thank you for sharing your feedback with us – we appreciate it! We have indeed experienced some issues with deliveries to Australia and recently published a warning post about it: https://herbiesheadshop.com/blog/important-notice-for-our-clients-in-australia-and-oceania However, we must say that we are not going to abandon Australia and leave our customers stranded. On the contrary, we have been working hard to improve the situation and create new options to deliver to Australia safely and securely. We hope this won't take too long and that we will soon be back to normal operations!
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- JoeJoe28 January 2022
- I tried to place an order, but the system was messed up, I guess. I ended up having to go through my bank to get my money back. The transaction didn't go through, but there was a shortfall. I ordered from here years ago, and it was easy to order, and the product was excellent. I'm nervous about trying to order from here again.
4 Herbies Team 9 March 2022- Hello JoeJoe,
Thank you for sharing your experience with us. Information about the payment process is provided during checkout here: https://herbiesheadshop.com/payments. When choosing to pay by card, the customer must ensure their card has 3D Secure technology enabled. Instructions on how to activate this feature are also provided there. 3D Secure is a security system designed to protect your account from fraudulent activity. Furthermore, our system only accepts standard debit or credit cards that allow international transactions.
When processing a card payment, the confirmation process includes reserving the total amount needed to complete the purchase. In cases where authorization is not received by our transaction processor, the card will not be charged for the order. However, the card issuer may hold the funds, and you will see this in your transaction history for up to 10 business days before the full amount is released and credited to your account balance. We have been informed that you have already received your funds, as the money is normally automatically refunded within a few days. Our company also offers other payment options, so our customers are welcome to choose them if card payment doesn't seem suitable. We look forward to seeing you again in our store and ensuring that shopping with Herbies is easy and enjoyable.
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