Reviews

Hi Ant,

Thank you for sharing your feedback with us – we appreciate it! We have indeed experienced some issues with deliveries to Australia and recently published a warning post about it: https://herbiesheadshop.com/blog/important-notice-for-our-clients-in-australia-and-oceania However, we must say that we are not going to abandon Australia and leave our customers stranded. On the contrary, we have been working hard to improve the situation and create new options to deliver to Australia safely and securely. We hope this won't take too long and that we will soon be back to normal operations!

Hello,

Thank you for reporting the issue. Your order may simply be in transit at the moment, and Nevada could be one of the facilities the order needs to pass through. Please contact us about this via online chat or [email protected], as you did not mention the order number and there is no order associated with the email address you provided. Our representatives will be happy to assist you with any further issues. We hope to hear from you soon!

Hello Medical Feco, thank you for your feedback. It's a pleasure to hear of your satisfaction with the delivery time and customer service. We hope to see you soon in Herbies and wish you all the best.

Hello King Kobi, thank you for your feedback. It's important to know that you were satisfied and we would be happy to see you again soon at Herbies.

Hello Antechynus, Thank you for the feedback, it's great to hear that the order arrived safely and in good condition. We wish you good luck with your hobby and hope to see you again soon.

Hi Daniel,
We regret to hear of this delay. We have not received confirmation from the postal service that your order has been lost. According to our policy, we consider a package lost if its tracking information is not updated within 25 days. If you have confirmation from your local post office regarding the loss of your order, please share it with us so we can resend your order immediately.

Hello Sensisista,

We are very sorry that your orders are delayed. Unfortunately, the COVID-19 situation has negatively impacted postal delivery times. However, please don't worry – the tracking for your last order was updated yesterday and it should arrive soon.

Hello, thank you for the feedback!
At the time we received your feedback, we were operating on a 24/5 schedule. Now, our support team works 24/7, and you can get a fast and highly qualified consultation with our chat managers at any time.
Regarding payment – ​​unfortunately, card payments were unavailable when you placed your order. We apologize for the inconvenience. This was due to technical issues on our partner's end. Everything is now working correctly.
In the near future, we will be introducing a brand new discount system; please follow our news section here for updates. Currently, we are offering promotions and free bonus seed deals.
We understand that some of our long-standing, trusted customers may find our new website temporarily difficult to navigate, as they are accustomed to the previous version of Herbies. The website update has opened the door to new opportunities, both for us and for our customers. We now have more features, and searching is more convenient.
We're sure you'll find our new website more user-friendly after using it for a while. Also, as mentioned above, we're now available 24/7. If you experience any difficulties using our new website, please don't hesitate to contact us via online chat at any time – we're here to help!

Hi Jennifer,

Thank you for your feedback, it's very helpful! We actually have guarantees for such cases, so there's no need to worry — we've contacted you by email with more details, please check your inbox.