Reviews
- Nevada2261 March 2022
- My seeds were sent to a post office in North Carolina for pickup. I don't live in North Carolina. So far, customer service hasn't been helpful.
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Herbies Team 5 March 2022- Hello,
Thank you for reporting the issue. Your order may simply be in transit at the moment, and Nevada could be one of the facilities the order needs to pass through. Please contact us about this via online chat or [email protected], as you did not mention the order number and there is no order associated with the email address you provided. Our representatives will be happy to assist you with any further issues. We hope to hear from you soon!
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- Medical Feco14 September 2021
- The customer service is fantastic. Delivery times are accurate. I received my first order today in Australia. Small bags containing my seeds, all labeled inside a t-shirt. So excited because I'm a first-time grower for medicinal purposes. Thank you so much!
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Herbies Team 14 September 2021- Hello Medical Feco, thank you for your feedback. It's a pleasure to hear of your satisfaction with the delivery time and customer service. We hope to see you soon in Herbies and wish you all the best.
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- King Kobi6 September 2021
- Hey guys. KK from South Australia. I just wanted to thank you for my quick delivery of seeds from you. Great selection, easy ordering and payment, and stealthy delivery in 21 days from the other side of the world. You guys will be my go-to guy from now on. Anyone looking to order soil from you can do so with complete confidence if my fantastic experience is anything to go by. I'll let you know how my GG4, BB3, Gorilla Zskittlez, and Amnesia Lemon did.
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Herbies Team 6 September 2021- Hello King Kobi, thank you for your feedback. It's important to know that you were satisfied and we would be happy to see you again soon at Herbies.
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- antechynus3 September 2021
- Great job guys, really happy. Easy and fast delivery to Australia. Will be ordering again soon.
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Herbies Team 4 September 2021- Hello Antechynus, Thank you for the feedback, it's great to hear that the order arrived safely and in good condition. We wish you good luck with your hobby and hope to see you again soon.
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- Daniel19 February 2021
- About five weeks ago, I ordered nearly three hundred dollars worth of seeds that never arrived. I contacted my local carrier, who told me the package was lost. I then contacted Herbies, and they told me I had to wait another two weeks before even considering returning the seeds. I seriously doubt they care about my seeds or my money. I won't be buying from them again anytime soon!
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Herbies Team 20 February 2021-
Hi Daniel,
We regret to hear of this delay. We have not received confirmation from the postal service that your order has been lost. According to our policy, we consider a package lost if its tracking information is not updated within 25 days. If you have confirmation from your local post office regarding the loss of your order, please share it with us so we can resend your order immediately.
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- Sensisista16 October 2020
- I'm still waiting for the seeds to arrive. I ordered them five weeks ago, three weeks after placing the order, and still nothing. However, good communication with Herbie's reassured me with another order, but I just received the exact same email saying it will be late and not to worry. Unfortunately, I doubt I'll be ordering again.
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Herbies Team 19 October 2020-
Hello Sensisista,
We are very sorry that your orders are delayed. Unfortunately, the COVID-19 situation has negatively impacted postal delivery times. However, please don't worry – the tracking for your last order was updated yesterday and it should arrive soon.
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- BossGrows24 November 2019
- I can't place an order. The contact number for payments doesn't work. The old website design was more user-friendly. No one replies to emails. I don't know what happened to this company, but it was much better before.
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Herbies Team 28 November 2019-
Hello, thank you for the feedback!
At the time we received your feedback, we were operating on a 24/5 schedule. Now, our support team works 24/7, and you can get a fast and highly qualified consultation with our chat managers at any time.
Regarding payment – unfortunately, card payments were unavailable when you placed your order. We apologize for the inconvenience. This was due to technical issues on our partner's end. Everything is now working correctly.
In the near future, we will be introducing a brand new discount system; please follow our news section here for updates. Currently, we are offering promotions and free bonus seed deals.
We understand that some of our long-standing, trusted customers may find our new website temporarily difficult to navigate, as they are accustomed to the previous version of Herbies. The website update has opened the door to new opportunities, both for us and for our customers. We now have more features, and searching is more convenient.
We're sure you'll find our new website more user-friendly after using it for a while. Also, as mentioned above, we're now available 24/7. If you experience any difficulties using our new website, please don't hesitate to contact us via online chat at any time – we're here to help!
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- Mark16 October 2025
- I’ve now ordered a few times from the store as I like the free seeds and the live advice. I am disappointed in that unfortunately I have to say that roughly 50% of the seeds either didn’t germinate, or appeared to have genetic related issues out of the gate. A large portion of those did come from “free seeds“ but I don’t consider them free when I consider them part of the purchase overall and you earn more for a larger purchase. Nowhere did it say “free lower quality seeds“ anyway - these were all three seeds. I’d say 20% of the purchased seeds didn’t germinate either or immediately died. I have learned to make sure to read the most recent reviews for each stream as people will rightly complain about that.
Separately- I wish they would provide, even if digitally, a custom guide for each seed pack purchased as there are so many strains or similar names, Fast versus regular, etc. that when you’re trying to grow multiple strains, if you don’t pay very close attention to flowering times, you can easily screw up. Just overall, it would’ve been nice to have some guidance like you have on your website, perhaps even more detailed, about each strain purchased. And ideally, something printed or printable or easily readable via mobile to keep nearby. And this is something that could honestly be done very quickly, inexpensively, and would result in increased customer satisfaction, repeat purchases, and likely website traffic across the purchasing funnel.
Last 2 things - the website does have issues on mobile. And certain things like the separate payment systems and The requirement to choose regional are a bit dated of a solution, and a few other things related to the website functionality on a technical basis. Secondly my most recent order has not shipped and it’s already been several business days. There’s some sort of delay and that’s somewhat disappointing.
All that being said, it’s a good value for what worked and I’ll show up here again I know a little bit more.
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Herbies Team 16 October 2025- Hi Mark,
Thank you so much for your detailed review! We appreciate you taking the time to share your feedback, as it will help us improve! Your opinions are valuable to us and we will take them into account! Regarding your germination issue, we offer guarantees and would be happy to help! For any claims, please contact us by email at [email protected]. We look forward to hearing from you and seeing you in store again!
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- Jennifer Frost2 August 2024
- I only got one seed pop-up! Not good
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Herbies Team 2 August 2024- Hi Jennifer,
Thank you for your feedback, it's very helpful! We actually have guarantees for such cases, so there's no need to worry — we've contacted you by email with more details, please check your inbox.
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- Nick Diaz21 June 2024
- An incredible variety of seeds. I could hardly decide, I was so stoned 👽🤙
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