Reviews
- Cannabis Seeds
- Reviews
- Manny Fresh29 May 2020
- My order had a mix-up with the labels, but customer service was incredibly helpful. They resolved the issue and even offered me free seeds. Now that's what I call customer service! They responded promptly every time.
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Herbies Team 12 June 2020-
Hello Manny,
Thank you for your feedback. We're sorry this labeling issue occurred, and we're glad to hear you're happy with how it was resolved. We hope to see you again at Herbies soon!
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- ChobuhGrower27 May 2020
- It's an excellent service, I will continue
0 Herbies Team 12 June 2020-
Thank you for your kind words, ChobuhGrower, we are happy to hear it!
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- another26 May 2020
- Okay, so here's my experience buying from this site, and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them in their original packaging, so I'd be 100% sure I'd receive the ones I ordered. They said yes. I didn't receive them in their original packaging, though. This might not be a problem for most people, but it is for me. But that alone isn't a deal-breaker (is it?). On May 1st (two weeks later), I asked them when my order would be delivered because they clearly state it takes about 10 days to arrive. They said it was a pandemic issue (I have to say, this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, okay. Around May 7th, I asked them for a refund because I had absolutely no idea when I would receive my order (their tracking system is the worst I've ever seen), but they refused. They told me to wait at least another week before requesting a refund. There were few messages between then and now, but no help whatsoever. They just told me to be patient and things like that. They also told me I would receive a feminized version of the free seeds they give away, but I still received the autoflowering version. In short: they didn't send the original package as I requested, they refused to refund me, they didn't send the correct seeds (feminized instead of autoflowering), and the tracking number was practically useless. I'd like to give them 0 out of 5 stars, but the minimum is 1. Oh, and by the way, my order arrived today (40 days after I paid). So yes, if you're planning to grow next summer and you order your seeds in February, then yes, go ahead. However, there are many other websites like this one that at least provide good seeds in a shorter timeframe. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a good day everyone, and shop wisely.
0 Herbies Team 12 June 2020-
Hello again,
Thank you for your feedback. It's true that the delays occurred last time; due to the COVID-19 situation, the postal service's operating speed was negatively affected. We also have a warning on our website.
Regarding the original packaging – yes, we can send the seeds in their original packaging; you simply need to uncheck the "stealth" option when ordering. Furthermore, as stated in our shipping section, if we ship in original packaging, we cannot provide a duplicate in case of customs issues, which is what happened in your case. Despite this, we sent you a stealth duplicate at our expense, even though it wasn't our obligation, and it arrived successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Zsolt25 May 2020
- GOOD.
0 Herbies Team 12 June 2020-
Thank you for sharing your opinion, Zsolt, we hope to see you again soon.
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- Floridaman25 May 2020
- I got my seeds, much cheaper than ILGM, but shipping by boat is slow, that's for sure. +Free stickers and seeds +Good selection +Good price -Slow delivery
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- Dave20 May 2020
- I had some issues with the postage, but I spoke to a representative who was very understanding and helpful. I will definitely continue to use Herbies, just for the peace of mind that they will take care of me until the end!
0 Herbies Team 15 June 2020-
Hello Dave,
We're sorry these problems occurred, and it's good to know you're satisfied with how they were resolved. We hope to see you again soon!
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- Ricky Hartzog18 May 2020
- Grand Prix
0 Herbies Team 15 June 2020-
Thank you for your feedback, Ricky Hartzog
We are pleased that you find our prices advantageous and hope to see you again soon!
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- Doc16 May 2020
- Everything went wrong, but I'm still giving them 5 stars. My credit card was charged twice due to an ordering error. Then the shipment got lost, but after 30 days, it was reshipped and arrived a few weeks later (with an extra bonus included). I germinated four of the six seeds, and they all sprouted, so they went into fresh potting soil to start growing in the south-facing window. Within two days, they were growing and stretching out of the limited amount of sunlight available. This was bad because they were becoming leggy, so I tried indoor fluorescent lighting. The grow light I ordered a month earlier still hadn't arrived, so that was all I had. To make a long story short, I tried replanting the delicate little things, switched from RO water to bottled water, and now they're all dead. So I germinated the last two, and I'm hoping that with fresh soil, water, and a grow light, things will be different. What I want customers to know is that the customer service here is fantastic. Alice, Eva, and the others are outstanding in their work. Gabriel in the compliance section, who I was referred to when I had a question about using RO water, is exceptional! He tried to help as much as possible, looking at photos of my soil without plants and offering advice. The seeds seemed to be very good, at least initially, so I can't fault the suppliers. And the growing information on the website is very clear and well-documented! I don't know if I'll order seeds again, but if I do, it will be from Herbies.
0 Herbies Team 3 June 2020-
Good morning,
Thank you for taking the time to write this review.
Indeed, things can sometimes go wrong, but we're always happy to help you in any way we can. It's really nice to know you feel that way about our service and our managers. We wish you the best of luck with your hobby and hope to see you again at Herbies!
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- hconeil19571 May 2020
- I love Herbies. I've never had any problems; they have impressive genetics, excellent germination, and healthy plants every time. So much hope for the future after the arrival of this "packet" of Herbies. Planting a garden is an exercise in hope and positive thinking.
0 Herbies Team 5 May 2020-
Good morning!
Thank you for your feedback. We hope you enjoy the entire process and that the reward at the end is great.
Respectfully, Herbies
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- MAX JACKSON OF TEJAS30 April 2020
- Sometimes I've ordered seeds from HERBIES. Well, as a human, I'm not perfect. I left a BAD REVIEW on some of the seeds I bought. WELL, I WANT TO RECOVER MY BAD REVIEW. OK, I WASTE ABOUT 10 TO 12 SEEDS. Some didn't germinate. {I LOST MY HERBIES SEEDS PAGE SENT WITH THE ORDER.} HERBIES sent me a page SO HERBIES CAN REPLACE THE ITEMS IN GOOD FAITH. It was 100% my fault, NOT HERBIES' fault, that they didn't germinate. I planted 10 TO 12 more and 2 germinated; I germinated what was left. One was an AUTO XL {WOW WHAT A PLANT! 10 COLAS 8 TO 10" LONG. THE OTHER DID EXCEPTIONAL. I'M MAN ENOUGH TO ADMIT "I SCREW IT!" IT WAS ME, NO PROBLEM WITH HERBIES. I'VE USED HERBIES SEEDS 5 OR 6 TIMES BEFORE AND EVERYTHING WAS GREAT. I apologize and PLEASE FORGIVE ME. I was typing before I had time to calm down. Stupid is stupid. I hope HERBIES and the customers will forgive me. My work with Herbies seeds for years means I have used this site ONLY. The QUALITY is EXCEPTIONAL. The service is THE BEST & S/H is EXCEPTIONAL, I have NEVER HAD SEEDS FROM CUSTOMS EVER. The Stealth Expedition is the best ever. Oh, it was my first time growing autoflowers, I didn't read the instructions. I thought my six regular/female seed crops had taught me everything. Thanks Herbies, your place for seeds. Max from Tajas
0 Herbies Team 5 May 2020-
Hello Max,
Thank you for your comprehensive and insightful feedback. We sincerely appreciate you choosing us and sharing your experience with us.
We wish you good luck in your hobby!
Respectfully, Herbies
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