Reviews
- Doug Stone28 March 2020
- Herbie's is without a doubt the best. Best selection and price. Excellent customer service. Smart stealth shipping and only 10 days from order to arrival in the US. They even sent me some extra beans. I can't beat Herbie's. Not even close
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- Michael23 March 2020
- Always use herbs and always the same excellent service! I received my order during these difficult times we are all facing! The order was a little late, which wasn't my fault, as I included the salad spinner's reference number on the payment. The problem was quickly resolved, and they gave me extras on top of my order. Thank you so much.
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Herbies Team 23 March 2020-
Hello Michael,
Thank you for your feedback. We're glad to know you found our service convenient. We hope to see you again soon!
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- Jack21 March 2020
- Legitimate company. The first attempt failed, the second was a breeze. Good communication. Will be back.
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- Don Charlesworth20 March 2020
- The website is top-notch. The online agents are wonderful, very well-organized, and ready to help with all aspects of the service. So I felt comfortable with the order. Good start. Ordered, and everything was going well until customs stopped the shipment. This is completely understandable. They reshipped my order after the usual wait; I had no problem with that. The seeds arrived on time. I was missing several of my free seeds. I contacted agents who, again, were great. Several times, I was told I'd forgotten and that their name would be in touch with me the next day. No response from this person, and it was only about a few seeds. Seeds I had patiently waited for and now understand why. To completely disrespect a customer after all the other aspects of your business is, in my opinion, a serious mistake. More than just a few seeds. One unhappy customer can bring many more in the future. All over a few seeds. Thank you and good luck.
0 Herbies Team 23 March 2020-
Hello, Don.
Thank you for the feedback.
For your convenience, our compliance team has sent you several emails regarding the missing seeds, but you haven't received a reply. Could you please check your inbox, spam/junk mail folder, and junk mail folder? You can also contact us via chat for assistance; we're available 24/7 and happy to help.
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- hukoau18 March 2020
- Honestly, I've ordered from many places and never received any seeds, but I decided to try Herbies and you can tell right away that this is a professional company that follows up. OMG, what other seed company does this with your order and speed? Seriously, just under two weeks to arrive in Australia—the best company I've dealt with is now cracking my many seeds, so I'm very happy to be a loyal customer from now on! Thank you, Herbies!
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- JB15 March 2020
- Bought here several times before. Small plastic bags with white labels.....????? Like the original parking lot, but better!!????
0 Herbies Team 16 March 2020-
Hello JB,
Thank you for your feedback.
Our store guarantees not only quality but also that the package will clear customs. That's why we developed and upgraded our stealth packaging to increase the chances of packages passing through customs. For countries outside the EU, the stealth option is enabled by default.
If you wish to receive the seeds in the breeder's original packaging, you can uncheck the "stealth" option and we will send them to you in the original packaging. However, in this case, we will not be responsible if the package is seized by customs. If the package is sent stealthily and seized by customs, we will offer you a replacement.
If you have any doubts about the seeds, we can provide you with a screenshot of your order assembly so you can see that the seeds were removed from the breeder's original packaging and placed in the stealth packaging.
Furthermore, if you have any questions or need assistance, please contact us via our website chat; we are available 24/7 and will be happy to help.
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- Bill Parker13 March 2020
- My first order was held up by customs. Herbies sent replacements and even added a few extras 😁 The delivery speed was incredible!
0 Herbies Team 13 March 2020-
Thanks for the feedback, Bill.
It's very gratifying to know that you're satisfied with our service. We hope to see you again soon!
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- James9 March 2020
- Very helpful staff and quick response, one of the best!!!
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- Leo_Clements7 March 2020
- The customer service team was amazing, guided me through the entire order process, and made sure it was properly moistened. Now the waiting begins... This is my first order from here, but I'm only trusting them based on the reviews I've read. Thank you, Emilia from the chat consulting team. You're a rock star! Thank you for easing my worries.
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- Denser than corbit28 February 2020
- If Carlsburg sold seeds...
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