Mandatory Delivery Insurance for Australian Customers

Great news for Australian customers – мandatory insurance applies to all shipments to Australia. The insurance fee is calculated automatically based on the order value at checkout and is non-refundable. If an insured parcel does not arrive, arrives in poor condition, or is seized by customs, the insurance covers up to two free reshipments. A new delivery address may be required. Refunds for undelivered shipments are not available. Non-delivery caused by an incorrect address, recipient absence, or other customer actions is not covered. A photo of the customs interception letter is required for customs-related claims.

Please note: Delivery times may vary due to external factors like holidays or global events, so check our blog for updates. If a package can’t be delivered due to issues like an incorrect shipping address or the recipient not being available, we won’t be able to send a replacement.

To ensure the best possible delivery success, all shipments heading to Australia are sent using stealth packaging. This added precaution helps guarantee that your order arrives safely and discreetly.

For any concerns or inquiries, our customer support team is available around the clock. You can use the live chat feature on our website or contact us via email at [email protected].

With this great news, there’s never been a better time to check out our awesome new strains. Find the perfect addition to your collection and enjoy worry-free shopping!

Herbies Head Shop expressly refuses to support the use, production, or supply of illegal substances. For more details read our Legal Disclaimer.