Reviews

Hello R Hollis,

I kindly inform you that we're not closed. Herbies’ Support team is there to talk 24/7 with short breaks at 8-11 am (GMT) and 8-11 pm (GMT). If you call us during these time slots, our support service will call you back immediately after the break is over. Moreover, you could contact us via online chat or via emails here [email protected] and here [email protected]. We do have a lot of incoming emails, but rest assured, no one is ignored, as we appreciate and respect each and every customer.

Your order was paid and dispatched, it's currently on the way to you. Our Quality manager already contacted you on this matter, hope everything will be cleared up for you and you will have only positive feedback.

Hello Lindsay,

We appreciate your feedback and thank you for choosing us. Our company always stands by guarantees and provides the assistance needed, so please, contact us via online chat or via following email [email protected] and our Quality Manager will assist you with germination issue. Seeds are living biological material and their germination ability depends on various factors, such as delivery conditions, genetics, germination conditions. We would be happy to hear from you and clear this up, as our top priority is a satisfied customer

Hello Itsjustme,

Thank you for the feedback. We appreciate your kind words about our delivery time, stealth packaging and hope to see you soon

Hello Tyler c137,

Thank you for the review, it means a lot to us and lets us know we're on the right track. Looking forward to seeing you again soon and thanks again!

Hello Canuck,

Thank you for the feedback. It's great to know about your successful germination rate. We wish you the best of luck with your hobby and hope to see you here again soon

Hello,

Thank you for the review. Providing the best possible assistance and care is our customer service's top-priority goal. We're thrilled you've had a great experience with us and will be looking forward to seeing you again soon

Hello Mermite,

Thank you for sharing your opinion with us. We're happy to know you have a positive overall impression. The pop-ups appear right after you open the site, I hope you're fine with it now :) If you have any concerns about it, please, fell free to let us know via [email protected] or via online chat

Hello Freddy,

Thank you for giving us a 5-star rate, we appreciate it a lot. Wish you all the best!

Hello Kiara,

Thank you for the review, we're happy to hear you enjoy our customer service and hope the souvenirs will fit your collection. Happy weekend!

Hello,

Thank you for sharing your experience with others. Your order was divided into 6 separate parcels, all of them were dispatched in a timely manner to the address provided, this part of our responsibility was managed perfectly. According to the USPS statement and tracking information, all packages were delivered. Officially performed information cannot be ignored and unaccepted, we do rely on it. Since packages to the USA are delivered with signature required, we have requested this data from the Spanish Post to provide as proof. We have emailed this information to you and fairly attached all the documents.

All the facts mentioned leads us to the statement that our company cannot be called dishonest, as we do provide all the information, assistance and more important - the delivery was confirmed officially. In the event if the order lost or seized we provide a full refund or a duplicate of the order. We do have the cases with the issues like that and provide our respected customers with the assistance needed. All the parts of your order were confirmed as delivered and the investigation double confirmed it.