Reviews
- Bob30 May 2020
- Herbie's and their compliance department are top notch. The seeds were delivered within a few weeks. I had to order from a few other stores to get all the varieties I needed, and it's been over a month and still no word from them. I had a problem with the germination of a highly rated autobreeder that I won't mention. The breeder didn't support his viability with Herbies, but after Herbie's compliance department reviewed the situation, he personally offered to replace the defective seeds with other seeds from other breeders. Top organization! Highly recommended. Will order from Herbies again.
0Herbies Team
12 June 2020-
Hello Bob,
Thank you very much for your review. We are doing our best to provide a proper service level and it is very important for us to know that you're happy with both our service and the product. We will always be happy to see you at Herbies!
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- AV29 May 2020
- - Top-quality seeds
- Great service
- Fast and discreet shipping
0Herbies Team
29 May 2020-
Hello AV,
Thank you for your review, we are glad that you are happy with our service and products. We hope to see you again soon!
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- Manny Fresh29 May 2020
- I had a mix-up of labels on my order, customer service was more than helpful and the issue was resolved and they offered me free seeds. That's what I call customer service. They responded quickly every time.
0Herbies Team
12 June 2020-
Hello Manny,
Thank you for your feedback. We're sorry this label issue occurred, and we're glad to hear you're happy with how it was resolved. We hope to see you again soon at Herbies!
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- Jerome27 May 2020
- I ordered 2 months ago and still no product 🤦🏿♂️
0Herbies Team
12 June 2020-
Hello Jerome,
We regret to hear that. It is possible that your order was lost in transit, please reach us in the chat at our website or via email and we will resolve this issue with no delay.
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- ChobuhGrower27 May 2020
- This is an excellent service I will continue
0Herbies Team
12 June 2020-
Thank you for your kind words, ChobuhGrower, we are happy to hear that!
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- Zsolt25 May 2020
- Good.
0Herbies Team
12 June 2020-
Thank you for sharing your opinion, Zsolt, we hope to see you again soon
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- Floridaman25 May 2020
- Got my seeds, much cheaper than ILGM, but shipping by boat is slow, that's for sure. +Free stickers and seeds +Good selection +Good price -Speed of delivery
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- Dave20 May 2020
- I had some issues with the postage, but I spoke to a representative who was very understanding and helpful. I will definitely continue to use Herbies, just for the peace of mind that they will look after me all the way!
0Herbies Team
15 June 2020-
Hello Dave,
We are sorry that those issues took place, and it is good to know that you're happy with how they were resolved. We hope to see you again soon!
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- Ricky Hartzog18 May 2020
- Great prices
0Herbies Team
15 June 2020-
Thank you for your review, Ricky Hartzog
We are happy that you find our prices convenient and hope to see you again soon!
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- Doc16 May 2020
- Everything went wrong, but I'm still giving them 5 stars. The credit card charged us twice, due to an ordering error. Then the shipment got lost, but after 30 days, it was resent and arrived a few weeks later (with an added bonus included.) I sprouted four of the six and they all sprouted, so it was off to the new potting soil to start their growth in the south-facing window. Within two days, they were pushing and pulling up to the limited amount of sunlight available. This was bad, as they were getting "leggy," so I tried indoor fluorescent lighting. The grow light I ordered a month earlier still hadn't arrived, so that's all I had. Long story short, I tried replanting the sensitive little things, switched from RO water to bottled water, and now they're all dead. So I've germinated the last two and I'm hoping that with new soil, water, and a grow light, things will be different. What I want customers to know is that the customer service here is awesome. Alice, Eva, and the others are outstanding at their work. Gabriel in the compliance department, who I was sent to when I had a question about using RO water, is exceptional! He tried to help as much as possible, looking at pictures of my soil without plants and offering advice. The seeds seemed to be very good, at least initially, so I can't fault the suppliers. And the growing information on the website is very clear and well-researched! I don't know if I'll order seeds again, but if I do, it will be from Herbies.
0Herbies Team
3 June 2020-
Hello,
Thank you for taking the time to write this review.
Indeed, sometimes something can go wrong, but we would always be happy to help as much as we can. It is really nice to know that you feel this way about our service and managers. We wish you best of luck with your hobby and hope to see you again at Herbies!
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