Reviews
- dac01823 September 2020
- Super fast shipping to the US, 11 days from payment to order receipt. Friendly customer service, they helped me through the payment process. This is my first time ordering from Herbies, but as long as the strains are good and germination goes smoothly, they'll be my number one seed bank! I'll keep you posted. Thanks!
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Herbies Team 23 September 2020-
Hello dac018,
Thank you for your feedback on our store, we are delighted to hear that you are satisfied with our service and products, and we look forward to seeing you again soon at Herbies!
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- Daniel23 September 2020
- I placed my order on September 13th, paid for it, and received it on the 22nd. Super fast shipping considering I live in the US. Customer service guided me through the entire payment process; they were very friendly! This is my first time ordering, but if everything goes well with my strain and germination order, I'll definitely order from Herbies again! I've found my new seed bank! -Thanks
1 Herbies Team 23 September 2020-
Hi Daniel,
Thank you for your feedback and kind words, we are truly delighted to hear that you are satisfied with our service and products, and we hope to see you again soon!
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- J18 September 2020
- Absolutely top-notch and very professional. Incredible and highly responsive customer service!! I've had two successful deliveries, and their selection and prices are unbeatable. Thank you for being so awesome, Herbies!
1 Herbies Team 18 September 2020-
Hello J,
Thank you for your feedback on our store and your kind words, it's a real pleasure to have the feedback of a happy customer!
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- B619 September 2020
- The website is as good as any other. I haven't received my order yet, but I see it's arrived in the US. After reading the reviews, it seems a lot of your negative points are about shipping. Here are my thoughts on that. Spain is becoming the next Amsterdam for weed. I have no doubt the stoners working at the post office your product goes through are familiar with your packaging methods. Given that many of your negative reviews were about packages getting lost in Spain, that's where they'd get caught. I haven't heard of any of your shipments getting held up in customs since, that's my take on it. Just saying...
1 Herbies Team 9 September 2020-
Hello B61,
Thank you for your feedback and kind words. It is true that the COVID-19 situation has negatively impacted postal services. We are aware of the problem and are working on implementing new delivery methods, but currently the postal service remains the only available delivery option.
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- Greg26 August 2020
- Greetings from Canada! I'm giving Herbies 5 stars because I think they have amazing customer service. My shipment got lost in the mail and didn't arrive, so I contacted Herbies. Without hesitation, they resent my order. Even with all the mess going on in the world, they were sent to me quite quickly. They provided the service you'd expect from Herbies, and the person I dealt with, Vincente, is a great guy. He replied right away and took care of everything for me. Once the plants are ready, I'll send some pictures and give another review. My personal opinion is that if you're looking for seeds, look for Herbies; you won't be disappointed. They had the strains I was looking for, unlike others. Happy smiling Canadian
1 Herbies Team 26 August 2020-
Hello Greg,
Thank you so much for your feedback; we are truly delighted to hear that you considered us a reliable partner. We look forward to welcoming you back to Herbies!
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- Levi J.2 August 2020
- Herbies has some of the best, if not the best, customer support I've ever encountered. They were readily available and accessible (my anxiety makes phone calls awful, so the chat system was incredibly helpful), and they responded to and resolved every single issue I had. My package ended up being marked as lost, and they sent a replacement free of charge. I blame the shipping delays on current global events, rather than Herbies, but it was worth the wait. They arrived! I chose the stealth shipping option, and while I won't divulge Herbies' secrets, I will say it was smart of them! Along with their free shipping policy, I don't see myself using another seed bank anytime soon. Thanks to the Herbies team!
1 Herbies Team 3 August 2020-
Hello Levi J,
Thank you so much for your feedback and kind words; it's truly encouraging to know you feel that way. Thank you for choosing us to handle your order, and please visit us again soon!
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- Hubbabubba200110 July 2020
- You can't really blame Herbies. I ordered seeds from various companies, but the prices were outrageous! I was looking for a mix pack for a mystery garden, and WOW!!! Herbies hit the nail on the head with an amazing offer! On top of that, I then received some extra gifts—it just kept getting better and better! Anyone looking, don't bother with other seed banks because Herbies, like everything else, would be shocked if it let you down. The support line is good, especially 'Alice,' and overall, I'm buzzing. I won't even look at other sites now. Herbies is my go-to!! 👌
1 Herbies Team 24 July 2020-
Hello Hubbabubba,
Thank you for your reply and kind words, we are truly delighted to hear that you find our service convenient and hope to see you again soon!
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- Suzanne L20 June 2020
- I was very satisfied with my order once it arrived. I will definitely order again. Thank you, Herbies Seeds.
1 Herbies Team 24 June 2020-
Hello Suzanne L.
Thank you for your feedback and kind words. We hope to see you again soon!
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- Liam16 May 2020
- The worst customer service I've ever experienced. I wouldn't order from Herbies if it were free. I was promised that my seeds, worth over £300, were on their way. I was here in less than a week, so the message is signed, and the problem isn't the herb. Then, they promised a refund in a few days or less, which hasn't happened yet, and there doesn't seem to be any evidence or lies in the emails and the advisor's chat. If you order today, tough luck, and you'll receive your order by Christmas. The body of this message would serve as proof for me; I'd be happy to send copies of the chat and emails.
1 Herbies Team 27 May 2020-
Dear Liam,
I am sorry to hear that you have experienced such inconveniences with our service.
As a direct consequence of the COVID-19 situation, postal and courier delivery times have been negatively affected. We sincerely regret this situation.
However, the postal service is a third party, so we cannot control their speed. We packed and shipped the parcel correctly and on time, but delays occurred during transit.
The refund has been processed; the time it takes depends on the payment system you used and your local bank.
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- Swill17 April 2020
- The best customer service I've ever dealt with, understood everything in no time.
1 Herbies Team 17 April 2020-
Good morning,
Thank you for your kind words; we are pleased to know that you are satisfied with our service. We hope to see you again soon!
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