Reviews
- Fileeepo11 February 2021
- I've been using Herbies for several years now without any problems. It's hard to know why 2021 has been so problematic. Is it Covid, or is the UK now outside the EU? I'm still waiting for a delivery that was placed, processed, and tracked in Spain over three weeks ago.
1
Herbies Team 12 February 2021-
Hello Fileeepo,
Thank you for your feedback. It is true that the UK's exit from the EU due to COVID-19 has negatively impacted delivery times, but please don't worry – we offer a replacement guarantee for lost parcels and have already contacted you about this.
-2 -
- Emilia15 January 2021
- Very professional and quick responses. I had a confirmed customs confiscation and the issues were resolved the next day. I resent and received my package. Thank you very much.
1 Herbies Team 17 January 2021-
Hello Emilie,
Thank you for your feedback; we're glad to know you find our service convenient. We hope your order arrives soon.
0 -
- Christophermadriga6 November 2020
- I've been a customer for over 5 years, and this is the best customer service I've ever seen from any 5-star company. They always thank me for being a customer and always find a way to connect me with FREE seeds. They also have amazing promotions running. I love herbs, I'm a customer for life, and I recommend you buy as many of these super high-quality seeds as you can at the lowest prices anywhere right now before you buy them all, lol. Seriously though, the customer service, the overall prices, and the product quality are all top-notch!!!
1 Herbies Team 6 November 2020-
Hello Christophermadriga,
Thank you so much for your feedback and kind words. We are very encouraged to know that over these past five years you have been satisfied with our service and products; it means a great deal to us. We wish you all the best in your hobby and hope to see you again soon!
0 -
- dac01823 September 2020
- Super fast shipping to the US, 11 days from payment to order receipt. Friendly customer service, they helped me through the payment process. This is my first time ordering from Herbies, but as long as the strains are good and germination goes smoothly, they'll be my number one seed bank! I'll keep you posted. Thanks!
1 Herbies Team 23 September 2020-
Hello dac018,
Thank you for your feedback on our store, we are delighted to hear that you are satisfied with our service and products, and we look forward to seeing you again soon at Herbies!
-1 -
- Daniel23 September 2020
- I placed my order on September 13th, paid for it, and received it on the 22nd. Super fast shipping considering I live in the US. Customer service guided me through the entire payment process; they were very friendly! This is my first time ordering, but if everything goes well with my strain and germination order, I'll definitely order from Herbies again! I've found my new seed bank! -Thanks
1 Herbies Team 23 September 2020-
Hi Daniel,
Thank you for your feedback and kind words, we are truly delighted to hear that you are satisfied with our service and products, and we hope to see you again soon!
0 -
- J18 September 2020
- Absolutely top-notch and very professional. Incredible and highly responsive customer service!! I've had two successful deliveries, and their selection and prices are unbeatable. Thank you for being so awesome, Herbies!
1 Herbies Team 18 September 2020-
Hello J,
Thank you for your feedback on our store and your kind words, it's a real pleasure to have the feedback of a happy customer!
-1 -
- B619 September 2020
- The website is as good as any other. I haven't received my order yet, but I see it's arrived in the US. After reading the reviews, it seems a lot of your negative points are about shipping. Here are my thoughts on that. Spain is becoming the next Amsterdam for weed. I have no doubt the stoners working at the post office your product goes through are familiar with your packaging methods. Given that many of your negative reviews were about packages getting lost in Spain, that's where they'd get caught. I haven't heard of any of your shipments getting held up in customs since, that's my take on it. Just saying...
1 Herbies Team 9 September 2020-
Hello B61,
Thank you for your feedback and kind words. It is true that the COVID-19 situation has negatively impacted postal services. We are aware of the problem and are working on implementing new delivery methods, but currently the postal service remains the only available delivery option.
-1 -
- Greg26 August 2020
- Greetings from Canada! I'm giving Herbies 5 stars because I think they have amazing customer service. My shipment got lost in the mail and didn't arrive, so I contacted Herbies. Without hesitation, they resent my order. Even with all the mess going on in the world, they were sent to me quite quickly. They provided the service you'd expect from Herbies, and the person I dealt with, Vincente, is a great guy. He replied right away and took care of everything for me. Once the plants are ready, I'll send some pictures and give another review. My personal opinion is that if you're looking for seeds, look for Herbies; you won't be disappointed. They had the strains I was looking for, unlike others. Happy smiling Canadian
1 Herbies Team 26 August 2020-
Hello Greg,
Thank you so much for your feedback; we are truly delighted to hear that you considered us a reliable partner. We look forward to welcoming you back to Herbies!
0 -
- Johnny Appleseed13 August 2020
- Finally arrived. Took 2.5 months. Ordered 3 Grandfather Purps. 2 of the 3 Grandfather Purps didn't germinate. On the last one. Let's hope that's the case. Otherwise, it was all for nothing. One advantage is that they sent 2 autoflowering Gorillas and 1 autoflowering Purp with my order. So I guess they're autoflowering.
1 Herbies Team 13 August 2020-
Hello Johnny,
Thank you for your feedback. We regret that 2 out of 3 seeds in your packet did not germinate. It is impossible to guarantee 100% germination as seeds are living biological material and can be affected by a wide range of external factors; however, we do offer a guarantee. The germination rate you experienced is below the guaranteed level, and we have already contacted you to resolve the issue.
1 -
- Hubbabubba20019 August 2020
- I sat on this for a while, maybe thinking it was something I'd done wrong, but I didn't change anything. I bought two mixed seed stores for €15 each, containing autoflowering seeds, and I had real problems. Some didn't germinate at all, and when they did, it was a mess! The same seeds/strains from the seed stores were great, but these are, and unfortunately have been, disastrous. How can the same strains from the same breeder but a different supplier be so bad? As someone who really enjoys weed and would normally recommend these, these give me serious doubts! Sad results. Sorry.
1 Herbies Team 13 August 2020-
Hello Hubbabubba2001,
Thank you for your feedback. We regret to hear that these seeds did not work well. Seeds are living biological material, and their ability to germinate can be affected by a wide range of external factors, so it would be impossible to guarantee 100% germination every time. But please don't worry, as we guarantee a minimum 70% germination rate, and we have already contacted you by email to resolve the issue.
-2 -
- 5 856 ratings
- 4 38 ratings
- 3 8 ratings
- 2 5 ratings
- 1 26 ratings