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- Popcorn26 April 2022
Herbies Team 26 May 2022- Hello Popcorn,
Thank you for your feedback. We're happy to hear that the germination went well. I hope you'll be pleased with the final result!
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- Cdogdirtkick26 April 2022
- The order went wrong with one dress, but it wasn't too much of a problem. 11 out of 12 did the same thing to everyone, but they still understood my mistake. Thanks for the seeds.
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Herbies Team 13 September 2022- Hello,
Thank you for the review, it's great to hear that the order finally arrived safely and that you enjoyed the seeds. I hope we'll see you again soon in our store!
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- stoystoner17 April 2022
- Brrrrr My seeds just arrived, I hope they all germinate, excellent page, fast and discreet!
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Herbies Team 4 May 2022- Hello Stoystoner,
Thank you for the review, it's great to hear you're happy with everything. We would be delighted to see you again in our store and sincerely wish you all the best.
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- Darkoh66614 April 2022
- I've placed several orders from Herbies seeds now and have only had excellent service. They say delivery to my home here in New Zealand could take up to 6 weeks, but the longest I've had to wait for seeds to arrive is 3 weeks. One of my orders took only a week to arrive. Another order got lost in transit, and in week 3, I mentioned it via online chat. They sent me a complete replacement of my original order plus some bonus seeds, which arrived discreetly less than 2 weeks later. Always quality seeds at competitive prices, and always shipped discreetly.
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Herbies Team 4 May 2022- Hello Darkoh666,
Thank you for your feedback, we're happy to know you're satisfied with our service. Delivery times can vary, but generally it takes 14-17 days. We'd love to see you again!
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- Satisfied13 April 2022
- Greetings from East Africa! If you're one of those "weirdos" who read reviews before making a purchase decision, or perhaps you prefer to have as much detailed information as possible before buying, then this post is for you. I read all 67 pages of reviews and couldn't find a comprehensive one, only snippets scattered across different reviews. It's important to note that results may vary, and this is based on my personal experience. My journey began with a conversation with Lea, who helped me select the strains and also informed me that I would need to pay for shipping the gifts separately. With this information in hand, I made my purchase on March 9th. My purchase qualified for all gift levels, but a discount code left me one dollar short of the storage bag and one bonus seed. This is something I mentioned to Daniel, the person in charge of my purchase. He was kind enough to approve my reinstatement request, and on March 15th, my souvenirs were in the air, out of Spain for delivery. Shipping to my country was supposed to take 19 to 23 days according to the shipping information tab. So I waited, unsure whether that meant from the time of purchase or from the moment the package left Spain. There were no updates to the tracking system as of March 31st. Then, it should take between 19 and 23 days from the moment the packages leave Spain. Still no updates as of April 8th. Meanwhile, I see grawmies from Australia and New Zealand, which are geographically farther from Spain than I am receiving packages in 14 days! (Maybe that's not how it works?) I decided to contact support, who directed me to the Gabriel complaints department. He agreed that the lack of updates didn't look good, and if there weren't any by the end of the week, he would arrange a replacement. Considering that EOW was only a day away (April 8th), I wasn't optimistic, but to my surprise, the next morning the tracking had updated to show that my shipment had arrived in the country. But subsequent updates would quickly dispel that feeling. Tracking updated to: An exceptional incident has occurred. Entered the destination exchange office. It has been detected that documentation is missing for this shipment. And later: Detained by Customs. (This may have been a misunderstanding of synonyms, as Correos uses Spanish and tracking apps simply translate, which made it sound worse, because on my local post office's tracking, it displayed "With Customs" instead.) With this information, I contacted support, who redirected me to Gabriel. I was assured that because the treats weren't packaged like a store order, there would be no way to trace the items back to me if the souvenirs were discovered. This made sense, as customs had to manually assess the packages to ensure the declared value matched similar items. I should mention right now that the taxman here wants and will be paid. Aside from letters, everything imported into my country is taxed, and you won't believe how much I had to pay. But we'll get to that later. Since it was Friday, April 8th, there would be no further movement on the package until Monday. Monday arrives, and my packages are cleared through customs. That's good, but it's not the end of the road. They were now at the post office, and I had to pay for them. I receive a text message informing me that my packages are subject to customs fees and that I must physically go and collect them. You, of course, don't want that. When you go to pick up the items, they will usually ask you to open them so they can compare the declared contents with the actual contents, and then determine the real value against the attached value. Souvenirs can fall out; you don't want to risk that. They offer last-mile delivery, but the process takes some time (3 days), which doesn't bother me as peace of mind is preferable. I begin the last-mile process. Of course, they want me to provide identification and an appraisal of the items (receipts). At this point, I panicked because I had no idea what the declared value of the items was or what they looked like when they were shipped. I immediately contacted customer service. I spoke to Nelly this time. I explained my situation, and she said she'd never heard of anything like it before, but she honored my request and sent me photos of the packages. Mine had been sent as gifts for €10 each, and that was the information I needed to get moving. I immediately went back to the dispatcher and informed them that I hadn't bought them and that they were gifts from/because xxx, with package 1 containing xxx and package 2 containing xxx. So, the declared values on the packages and the contents matched, and I received a customs and excise bill for €10.16, which was more than half the combined total of the two packages, or €20. You wouldn't believe what we go through with the taxman here. Anyway, on April 13th, everything was delivered to my door. Discreetly packaged, the souvenirs are safe and beautiful, and everything was taken care of. If you're unsure about the quality of customer service because one review mentions a bad experience, read on. Let this dispel any doubts you might have. Because it's the service, not the products, that keeps a customer coming back. When you need information quickly, this 24/7 live service is there. Overall, I've had a positive experience both before and after becoming a customer. They could have left me to sort it out myself at any time after I'd completed my order and the shipment was out the window. However, they immediately showed up whenever I had a question. Even when the request was unusual and they'd never heard of it before, I was treated as an individual customer with a unique request and then armed with the information I needed to navigate what would otherwise have been an unpleasant experience with the taxman. Since I won't be planting them immediately as I'm training with our local landrace, I'll be missing the 4/20 deals because I need to space out the "gifts." I'll be keeping an eye out for the Christmas sales! TLD: • 4 weeks in Kenya. Purchased 9/3. Out of Spain 15/3. Arrived locally 8/4. Customs and clearance 11/4. Last mile 12/4. Delivered 14/4. • Detained by customs/with customs is not seized by customs. Don't panic yet, but it could also go the other way. • I needed a reason for the gifts. For example, the parent company sends remote employees wearing the xxx brand, etc. Things I would do differently with what I now know about the information; • Buy more souvenirs and ask for them to be split into two packages and waive the gifts. It's easier to explain two gifts of equal value once a year. Staff shout; • Lea: Pre-purchase advice on strains, gifts, payment methods, and general information about the process. • Daniel: Managed my payment process. Added gifts and seeds that were removed by applying a promotional code. • Gabriel: For assuring me that my shipment will reach me, and if it doesn't, it won't be traced back to me. • Nelly: for accepting an unusual request while providing the information I needed to complete the process. Thanks also to Jerry from FastBuds who directed me to their distributors page where I found Herbies. Luckily, I clicked on the second URL because the Herbies Autoflowering link listed first doesn't work. Perhaps consider updating this, as someone might have assumed the second one wasn't working either and missed out on a wonderful experience.
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- Moxx5 April 2022
- In 75% of all orders of this type, something goes wrong. I myself had been looking for a good store for a long time. Less than two days after ordering, the item arrived with UPS cash on delivery! So the shipping and support are above average! The packaging was clean and everything was perfect! Greetings from Bavaria
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Herbies Team 3 May 2022- Hello Moxx,
Thank you for sharing your experience with us; we're delighted to read your feedback. I wish you all the best and hope to see you here again soon.
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- Bellatrix19921 April 2022
- Large selection of automatic flowers
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Herbies Team 2 April 2022- Hello Bellatrix1992,
Thank you for the review! A wide selection is one of our strengths and we appreciate you noticing it
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- Kpm31 March 2022
- Amazing. Never seen anything like it. International shipping takes 10 days. Incredible selection, price, and fast shipping.
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Herbies Team 2 April 2022- Hello Kpm,
Thank you for your feedback. Our company always strives to improve in all areas to achieve high standards, and we're glad to know you've noticed. We wish you the best of luck with your hobby and hope to see you here again soon.
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- andrew31230 March 2022
- The seeds look good and healthy; I just got them and planted them! I'll update the review later. I've never ordered online before and was a little skeptical, but they arrived early. I've never had good seeds before. Thanks, Herbies!
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Herbies Team 2 April 2022- Hello Andrew312,
Thank you for your feedback, it's great to hear you're satisfied. We would be delighted to welcome you back to our store and sincerely wish you all the best.
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- Stew30 March 2022
- I haven't bought anything yet, but I'm giving it 100 stars <3
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Herbies Team 2 April 2022- Hello Stew,
Thank you for your kind words! We would be delighted to see you again soon in our store and to build on the positive impression.
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