Reviews
- Keith10 February 2022
- I can't place an order because my credit card isn't working. I called my bank, and it's not their fault. I tried calling customer support, but no one called back. Very frustrating.
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Herbies Team 5 March 2022- Hello Keith,
Thank you for leaving feedback. As you informed us via email, your card does not have 3-D Secure technology enabled. This is a mandatory measure for card payments on our site. Our valued customers can easily find information regarding all payment requirements here: https://herbiesheadshop.com/payments.
Before attempting to pay again, please contact your bank directly to check if your card supports 3D Secure verification codes and allows international transactions. Our payment system does not accept government payment cards, American Express cards, or prepaid cards. If you experience any payment issues, please contact our online managers or fill out a claim form. You can also contact us at [email protected] or [email protected]. Our managers are always here to help, we hope your future shopping experiences are positive, and we look forward to seeing you again!
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- Mel15 January 2022
- OH MY GOD! I placed my order here in New Zealand on January 1st (New Year's Day), which would still have been New Year's Eve in Europe at the time. It arrived yesterday, January 14th. TWO WEEKS!!! For those of you who haven't seen an atlas, New Zealand is farther away than Australia, and it arrived a week faster than any of these other reviews. I'm impressed! It's labeled so you know what's what, has some nice rolling skins, and I love the stickers. I won't say how or in what it was packaged; I don't want to make customs' job any easier, do I? ;) I'll take pictures and post reviews of the plants when they're finished. I could give it 6 stars.
2 Herbies Team 16 January 2022- Hi Mel, Thank you for the review and kind words. It's indeed excellent news that the order only took 2 weeks to arrive. We hope the product meets all your expectations.
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- Carl4 November 2021
- A very smooth process, excellent quality genetic selection, definitely recommends these herbs
2 Herbies Team 5 November 2021- Hello Carl, Thank you for your feedback, we wish you good luck in your hobby and hope to see you again soon
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- will9289 October 2021
- Very quick and easy to work with
2 Herbies Team 9 October 2021- Hello Will928, Thank you for the feedback, we wish you good luck with your hobby and hope to see you again soon
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- Bgdaddee8 October 2021
- Fast and discreet shipping. Excellent customer support. Top-notch company. Highly recommend.
2 Herbies Team 8 October 2021- Hello Bgdaddee, thank you for the review. We appreciate your feedback and are happy to hear about your positive experience. We look forward to seeing you again at Herbies!
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- J cook11 February 2021
- Excellent customer service ensured that I was very well taken care of.
2 Herbies Team 12 February 2021-
Hello J, the cook.
Thank you for your feedback and kind words, we are delighted to hear it!
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- JP Worldwide18 October 2020
- Great site and service!
2 Herbies Team 19 October 2020-
Hello JP Worldwide,
Thank you for your kind words, we are happy to hear it!
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- Tomthetank18 May 2020
- Excellent service as usual. There was an extra wait time due to COVID-19. I would have given it 5 stars, but I'll always feel like I'm getting an autoflowering seed, no matter what I choose. Great website and customer service. The seeds were also up to par with the best of the best varieties.
2 Herbies Team 15 June 2020-
Thanks for the review, Tomthetank
If you mean an automatic gorilla glue, a bonus seed—that's a bonus seed with every purchase—but we also have photoperiod bonus seeds; just contact our chat assistants if you'd like to change them.
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- bain16 February 2020
- ordered 20 seeds for 200, not one would come
2 Herbies Team 17 February 2020-
Hello Bain,
Thank you for the feedback.
We regret to hear that you experienced a poor germination rate with our seeds. Cannabis seeds are living biological material, and their ability to germinate can be affected by a wide range of external factors. SeedBanks guarantees that at least 70% of the seeds—for example, 7 out of 10 or 2 out of 3—will germinate. For the rare cases of germination rates below 70%, we have a complaint form available.
If you are considering filling it out, we will be able to process this situation and resolve it to your satisfaction.
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- Mr Mike Willcox9 January 2019
- Good, helpful service
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