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JTJ

10 June 2020
- AWESOME--
0
Ch

9 June 2020
- Excellent customer service. From the online agents to the compliance department. I had some germination issues, and some strains were within the germination percentage range. The compliance department handled it completely and quickly.
0
Herbies Team

10 June 2020
- Hello Ch,
  
  Thank you for your feedback and kind words. We are delighted to hear that you are satisfied with our service and department and hope to see you again soon!
0
Fletcherr 3

9 June 2020
- Shipping took longer than the first purchase because of Carona, but my packages finally arrived and I couldn't be happier! Thank you Herbies fr
0
Herbies Team

10 June 2020
- Hello Fletcherr,
  
  Thank you for your feedback. Indeed, the COVID-19 situation is negatively impacting delivery times, so it may take longer than expected, but it will eventually reach you.
0
Angela Watkins

9 June 2020
- I wrote a review and it was deleted. I placed an order on April 20th. I checked the tracking; the last time the tracking information was posted was April 28th from Spain. My order numbers are 829685 and 829684. Where are my seeds? I will update my review once I receive them. I used to get seeds from you; it only took about 10 days. I need my seeds. Thank you.
0
Herbies Team

10 June 2020
- Hello Angèle,
  
  We have not deleted your reviews.
  Regarding orders – the last order has been replaced with a duplicate, and it is now on its way to you. Delivery delays are solely due to the COVID-19 situation, which is negatively impacting delivery times, as stated in the website warning. We regret this has occurred and sincerely hope you receive your replacement soon.
0
Bendecido Farms

8 June 2020
- From California with love. From day one, the customer service has been the best!! My favorite online store to order from. They go above and beyond and are with you every step of the way. We're going through tough times and they even shine through. Highly recommended
0
Herbies Team

11 June 2020
- Hello Bendecido,
  
  Thank you for your feedback, it's very nice to know you feel that way. We hope to see you again soon!
0
Luke

6 June 2020
- Ordered from Herbies, I'm in the UK, and it arrived in about 12 days, even during lockdown. I would recommend and use again, thank you.
0
Herbies Team

11 June 2020
- Thanks for the feedback, Luc
  
  We are happy that everything went well, we hope to see you again soon!
0
Al

4 June 2020
- Two weeks from Spain to the UK for delivery. Happy, considering the delays due to the COVID-19 situation. Excellent communication, both before and after the purchase. Hats off to nature and rock 'n' roll.
0
Herbies Team

11 June 2020
- Thanks for the feedback, Al
  
  Indeed, the COVID-19 situation has caused postal delays recently. Despite this, we are doing our best to provide our customers with an appropriate level of service, and we are pleased that you are satisfied with our service. We hope to see you again soon!
0
Dana Benton

2 June 2020
- My first order was placed at the beginning of the virus lockdown in the United States. I received my order in 2.5 weeks. Thank you for the service, Herbies.
0
Herbies Team

11 June 2020
- Hello Dana,
  
  Thank you for your feedback. We regret the delay, but it's good to know you find our service convenient despite it. We wish you the best of luck with your hobby and hope to see you again soon!
0
Steve

2 June 2020
- I have never experienced such excellent customer service from an online store in my life. I had a mix-up with an order, and it was sorted out very professionally and quickly. I dealt with two separate complaints department employees, and both were amazing. My order was resolved, and I even received extra seeds. Until this year, I used a wide variety of online stores for seeds. From now on, I will only use herbs. The seeds are always in excellent condition, and my experience with the staff was truly inspiring.
0
Herbies Team

11 June 2020
- Hello Steeve,
  Thank you for your honest feedback. We do our best to provide our customers with appropriate service and all the support they may need, and we are very pleased to know that you are satisfied with our service. We wish you good luck with your hobby and hope to see you again soon!
0
Coughfee420

1 June 2020
- I received my product quickly, I will order again
0
Herbies Team

11 June 2020
- Hello Coughfee,
  
  Thank you for your kind words! We hope to see you again soon.
0

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