Reviews
Our reviews
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- D’randa14 November 2023
- Great selection, great customer service. I've placed a few orders and had issues, and the Herbies staff has been extremely helpful with every order. 10/10, I recommend them.
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Herbies Team 16 November 2023- Hello D'randa,
Thank you for your feedback, we are very happy to hear that you are satisfied with our customer service! We wish you all the best and hope to see you again soon
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- mcdan13 June 2023
- A decent selection of seeds, but a real pain to buy. The payment options offered are lacking.
1 Herbies Team 16 November 2023- Hello mcdan,
Thank you for your feedback. It's great to hear that you're happy with our selection. Regarding the payment methods, we're sorry to hear that you encountered this issue. However, we provide instructions for each payment method on our Payments page to make the checkout process easier for our customers. We're constantly working to improve our services, and we would be very grateful if you could describe the problem you experienced in more detail so we can address it.
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- Milan T.9 May 2023
- I'll be brief! - The seeds have always germinated for me. - Each one grew into a beautiful, healthy plant. - The yield depends mostly on you, not the seed, and I'm happy about that. - Both the Sativa and Indica strains were high quality and produced a perfect high. - I will definitely continue to order from here, as I've never had a single problem and the seeds arrived sneakily! Peace!
1 Herbies Team 3 November 2023- Hello Milan T!
Thank you for your feedback - we're happy to hear you had such a great experience with us :) We'd love to see you again anytime!
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- a9omaly20 October 2022
- First of all, the website's user interface is definitely one of the nicest and most user-friendly interfaces of most online seed banks. Excellent work with communication and customer support as well. My seeds arrived in India in 18 days without any hassle... even though things got a bit tight at customs. I know it's possible that not all orders I place will reach me, but the fact that you all guaranteed me a 100% refund/reshipment in such a case was incredible reassurance, especially as I'm a first-time customer. Still germinating the seeds, but I'm blown away by how quick and easy everything is, not to mention the gifts you offer :))) Will DEFINITELY be back for more, 5/5 stars. Amazing service, much appreciated <3
1 Herbies Team 1 November 2022- Hello,
Thank you for your feedback - we're happy to know that your experience with us has been so pleasant so far and hope our future cooperation will be even greater. We wish you good luck with your hobby and look forward to seeing you again in our store :)
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- Kosovo Je Srbija7 July 2022
- I ordered again, and then they confiscated the seeds at customs. Herbies refunded me every last penny. A pretty fair shop. I'll always order from them. If the seeds don't arrive, they'll refund you or send you free replacements. Nothing bad can happen to you. 😉
1 Herbies Team 15 July 2022- Hello,
Thank you for sharing your story with us - it was truly regrettable to learn that your order was seized, but we are happy to assist our customers in such situations and our guarantees are always honored. However, I hope your future orders go smoothly :)
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- Someguy17 June 2022
- I ordered seeds for last year, and everything went well. Many seeds germinated, but only 3 didn't. Some were successful, some failed. Overall, I give customer service a 5.
1 Herbies Team 15 July 2022- Hello,
Thank you for sharing your positive experience with us – we're delighted to hear you rate our customer service so highly! Regarding the germination issues, we have satisfaction guarantees for such cases, so if you don't mind, please contact us at [email protected]. We'll be happy to look into your case.
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- kenhallam452 April 2022
- Fantastic company to manage at every level. I replied to EVERY email I sent, no matter how obscure my request was! I have used and will recommend Herbes to everyone. Thanks, guys!
1 Herbies Team 5 April 2022- Hello,
Thank you for your feedback, it's a pleasure to hear that you are satisfied with our service. We would be delighted to see you again in our store and sincerely wish you all the best.
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- Go to the other stores23 February 2022
- Terrible, the customer service doesn't speak English well and doesn't understand it. I regret not trusting my instincts and using another store. The reason they're "highly rated" is that they censor all negative reviews. They don't honor their verbal or legally binding agreements. Anyone with more free time should file a lawsuit for violation of consumer rights, false advertising, and breach of legally binding verbal/written agreements.
1 Herbies Team 24 March 2022- Hello,
Thank you for sharing your unique experience with our store. Our standard customer agreement for the services we provide is described in these terms and conditions, as well as in each of the documents we reference here (https://herbiesheadshop.com/terms-and-conditions). This information is available to every customer, and we do not want to make anyone feel uncomfortable with our product or service. However, if an issue arises and is not resolved to the customer's satisfaction, it may indicate a breach of our policy.
By visiting, using, and/or purchasing from our website https://herbiesheadshop.com, you agree to our terms and conditions, privacy policy, and limited liability disclaimer.
Herbies Headshop provides fair support, adheres to the agreements outlined in our policy, and treats every customer with respect. We may receive both good and bad reviews, which is perfectly normal and acceptable. All our valued customers are aware of our friendly customer service and know that we are always here to help you.
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- Jackie D23 February 2022
- I love Herbies... Excellent service. And a very happy producer. Thank you Herbies... looking forward to another order tomorrow. Brilliant follow-up 👍
1 Herbies Team 24 February 2022- Hello Jackie D,
Thank you for leaving such a positive review, we truly appreciate it! It's inspiring for us to know that you're happy with our service and products. We wish you all the best with your hobby and look forward to seeing you around :)
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- jeff20 February 2022
- I ordered seeds three times. They came back every time. AL seeds germinated...not a single failure. Don't use anyone else.
1 Herbies Team 21 February 2022- Hi Jeff,
Thank you for your trust, we're delighted that your experience was pleasant and productive. We hope it will always be the same!
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