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a9omaly

20 October 2022
- First of all, the website's user interface is definitely one of the nicest and most user-friendly interfaces of most online seed banks. Excellent work with communication and customer support as well. My seeds arrived in India in 18 days without any hassle... even though things got a bit tight at customs. I know it's possible that not all orders I place will reach me, but the fact that you all guaranteed me a 100% refund/reshipment in such a case was incredible reassurance, especially as I'm a first-time customer. Still germinating the seeds, but I'm blown away by how quick and easy everything is, not to mention the gifts you offer :))) Will DEFINITELY be back for more, 5/5 stars. Amazing service, much appreciated <3
1
Herbies Team

1 November 2022
- Hello,
  
  Thank you for your feedback - we're happy to know that your experience with us has been so pleasant so far and hope our future cooperation will be even greater. We wish you good luck with your hobby and look forward to seeing you again in our store :)
1
Kosovo Je Srbija

7 July 2022
- I ordered again, and then they confiscated the seeds at customs. Herbies refunded me every last penny. A pretty fair shop. I'll always order from them. If the seeds don't arrive, they'll refund you or send you free replacements. Nothing bad can happen to you. 😉
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your story with us - it was truly regrettable to learn that your order was seized, but we are happy to assist our customers in such situations and our guarantees are always honored. However, I hope your future orders go smoothly :)
1
Someguy

17 June 2022
- I ordered seeds for last year, and everything went well. Many seeds germinated, but only 3 didn't. Some were successful, some failed. Overall, I give customer service a 5.
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your positive experience with us – we're delighted to hear you rate our customer service so highly! Regarding the germination issues, we have satisfaction guarantees for such cases, so if you don't mind, please contact us at [email protected]. We'll be happy to look into your case.
0
beezerbevins

24 April 2022
- All my strains did very well. They all germinated except for 4 out of 5 of my grandmother's purple seeds. But 4 of my GMP seeds didn't, and my Gelato autoflowering seed didn't sprout. I thought it was just me, but my other 15 seeds germinated and sprouted. This is the first time I've bought seeds online, and I'm just trying to find a place I can trust. The Blueberry Hill is doing just as well as the Gorilla Glue autoflowering one.
1
Herbies Team

11 May 2022
- Hello,
  
  Thank you for sharing your experience with us. If you are experiencing any germination issues, please contact us here: [email protected] or fill out a claim form on the Satisfaction Guarantees page. Germination rate can be affected by various factors, so it's essential to understand your specific situation and provide the necessary support. We look forward to being your number one online shop, so please don't hesitate to contact us if you have any problems or questions.
0
kenhallam45

2 April 2022
- Fantastic company to manage at every level. I replied to EVERY email I sent, no matter how obscure my request was! I have used and will recommend Herbes to everyone. Thanks, guys!
1
Herbies Team

5 April 2022
- Hello,
  
  Thank you for your feedback, it's a pleasure to hear that you are satisfied with our service. We would be delighted to see you again in our store and sincerely wish you all the best.
0
R Hollis

13 March 2022
- I left messages claiming they've closed. I paid for an order; if that's true, I'd like my money refunded. They're not returning my calls.
1
Herbies Team

13 March 2022
- Hello R Hollis,
  
  I'd like to inform you that we are not closed. The Herbies support team is available 24/7 with short breaks from 8:00-11:00 (GMT) and 20:00-23:00 (GMT). If you call us during these hours, our support team will call you back immediately after the break. Additionally, you can contact us via online chat or by email at [email protected] and [email protected]. We receive a high volume of emails, but rest assured, no one is ignored, as we value and respect every customer.
  
  Your order has been paid for and shipped; it is currently on its way to you. Our quality manager has already contacted you about this. We hope everything will be resolved and that you have a positive experience.
-1
order#

1 March 2022
- In 2020, I purchased a batch of hemp seeds from this website and paid over two thousand USD. They split the order into six shipments, but I only received the first package. I contacted customer service several times, but the issue wasn't resolved. They only knew how to shirk responsibility. They also said they would ensure I received all the seeds beforehand, and if anything went wrong, they would transfer the responsibility to the logistics company. Now, I'm using translation software to write down the facts so other consumers can see my experience before buying. I just want to say that they are a dishonest team that shirks its responsibilities and will only leave consumers with mistakes and losses.
1
Herbies Team

13 March 2022
- Hello,
  
  Thank you for sharing your experience with others. Your order was split into 6 separate packages, all of which were shipped on time to the address provided. This part of our responsibility was handled perfectly. According to the USPS declaration and tracking information, all packages were delivered. Officially published information cannot be ignored or disregarded; we rely on it. Since packages in the United States require a signature upon delivery, we requested this information from the Spanish postal service to provide proof. We sent you this information by email and attached all the documents.
  
  All the facts mentioned lead us to affirm that our company cannot be considered dishonest, as we provide all the necessary information, assistance, and most importantly, delivery has been officially confirmed. In the event of loss or seizure of the order, we provide a full refund or a duplicate order. We have experienced cases with problems like this and provide our valued customers with the necessary assistance. All items in your order have been confirmed as delivered and the survey has doubly confirmed this.
-1
Jackie D

23 February 2022
- I love Herbies... Excellent service. And a very happy producer. Thank you Herbies... looking forward to another order tomorrow. Brilliant follow-up 👍
1
Herbies Team

24 February 2022
- Hello Jackie D,
  
  Thank you for leaving such a positive review, we truly appreciate it! It's inspiring for us to know that you're happy with our service and products. We wish you all the best with your hobby and look forward to seeing you around :)
0
jeff

20 February 2022
- I ordered seeds three times. They came back every time. AL seeds germinated...not a single failure. Don't use anyone else.
1
Herbies Team

21 February 2022
- Hi Jeff,
  
  Thank you for your trust, we're delighted that your experience was pleasant and productive. We hope it will always be the same!
0
u604

19 February 2022
- Excellent
1
Herbies Team

21 February 2022
- Hello u604,
  
  Thank you for the review, we are always happy to continue good work. We wish you all the best!
0

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