Reviews
- another26 May 2020
- Okay, so here's my experience buying from this site, and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them in their original packaging, so I'd be 100% sure I'd receive the ones I ordered. They said yes. I didn't receive them in their original packaging, though. This might not be a problem for most people, but it is for me. But that alone isn't a deal-breaker (is it?). On May 1st (two weeks later), I asked them when my order would be delivered because they clearly state it takes about 10 days to arrive. They said it was a pandemic issue (I have to say, this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, okay. Around May 7th, I asked them for a refund because I had absolutely no idea when I would receive my order (their tracking system is the worst I've ever seen), but they refused. They told me to wait at least another week before requesting a refund. There were few messages between then and now, but no help whatsoever. They just told me to be patient and things like that. They also told me I would receive a feminized version of the free seeds they give away, but I still received the autoflowering version. In short: they didn't send the original package as I requested, they refused to refund me, they didn't send the correct seeds (feminized instead of autoflowering), and the tracking number was practically useless. I'd like to give them 0 out of 5 stars, but the minimum is 1. Oh, and by the way, my order arrived today (40 days after I paid). So yes, if you're planning to grow next summer and you order your seeds in February, then yes, go ahead. However, there are many other websites like this one that at least provide good seeds in a shorter timeframe. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a good day everyone, and shop wisely.
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Herbies Team 12 June 2020-
Hello again,
Thank you for your feedback. It's true that the delays occurred last time; due to the COVID-19 situation, the postal service's operating speed was negatively affected. We also have a warning on our website.
Regarding the original packaging – yes, we can send the seeds in their original packaging; you simply need to uncheck the "stealth" option when ordering. Furthermore, as stated in our shipping section, if we ship in original packaging, we cannot provide a duplicate in case of customs issues, which is what happened in your case. Despite this, we sent you a stealth duplicate at our expense, even though it wasn't our obligation, and it arrived successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Customer12 May 2020
- I had a lost delivery that was marked as delivered according to the tracking, but no package was received. Understandably, the guys at Herbies weren't responsible, but they went there to give me a bonus on my next order... excellent service (Gabriel)
-1 Herbies Team 12 May 2020-
Good morning,
Thank you for your feedback, we are happy to know that you are satisfied with our service!
Respectfully, Herbies
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- Ben P8 May 2020
- I ordered from Herbies because of the good reviews. Your prices are very reasonable. I'll do another review after receiving the seeds and once they've started germinating.
-1 Herbies Team 12 May 2020-
Hello Ben,
Thank you for the feedback. We hope to hear from you soon!
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- sadbuthappy4 May 2020
- Thanks to everyone at Herbies, I ordered seeds on April 15th and just received them on May 4th. It was a long wait, but that's to be expected. Really happy with the purchase, thanks guys!
-1 Herbies Team 5 May 2020-
Hello and thank you for your feedback. We regret this delay and thank you for your understanding.
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- hconeil19571 May 2020
- I love Herbies. I've never had any problems; they have impressive genetics, excellent germination, and healthy plants every time. So much hope for the future after the arrival of this "packet" of Herbies. Planting a garden is an exercise in hope and positive thinking.
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for the feedback and your kind words. We hope this yield will be even higher than before :)
Respectfully, Herbies
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- hconeil19571 May 2020
- I love herbs... I just received my third order and I can't wait to germinate and plant them! Shipping took a little longer this time because of the COVID pandemic—22 days, compared to around 14 days last year—but oh well. The quality of the plants I've grown from previous orders has been incredible! Some of the best cannabis I've ever had the chance to experience... Herbies is the only seed bank I even consider when ordering seeds. I love the catalog, the photos, and the generally detailed descriptions of the plants' qualities and specifics...
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for your feedback. Unfortunately, we are indeed experiencing delivery delays due to the global situation. We are doing everything we can to make the entire process as smooth as possible for our customers.
We wish you good luck in your hobby and look forward to your opinion on this variety!
Respectfully, Herbies
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- scottb7325 April 2020
- I always used Herbies when I lived in Scotland, and now I'm in Canada and I've started using Herbies again. I NEVER had any delivery problems or issues with seeds purchased from Herbies in Scotland. I was waiting for my first delivery in Canada and I don't expect any problems.
-1 Herbies Team 27 April 2020-
Hello Scott,
Thank you so much for your kind words and for sharing your experience with us. We hope to see you again soon!
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- Chris Edwards8 August 2020
- Herbies has excellent service. My order was lost in the mail, so they sent me a duplicate. I ended up receiving both packages and I'm glad I did. I'd give it 5 stars, but some of the seeds are very, very small. I'll update this review in the future depending on whether they germinate or not.
-2 Herbies Team 10 August 2020-
Hi Chris,
Thank you for the feedback. Seeds are living biological material, so they may vary in shape and color. Please try them; their appearance should not affect their germination rate. We look forward to your update, thank you!
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- John18 July 2020
- My shipment was supposed to arrive in three weeks. But it took nine! I'll keep that in mind!
-2 Herbies Team 23 July 2020-
Hello John,
Please accept our sincerest apologies for the delay. The COVID-19 situation is negatively impacting the postal service's processing speed. We regret this inconvenience and assure you that we never intended to cause you any delays.
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- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They're sending a replacement order with free beans. I hope my order arrives this time.
-2 Herbies Team 24 June 2020-
Hello Randall Dison,
Thank you for your feedback. We regret that your original order was lost in transit, but please don't worry, we are already sending a replacement with some bonus seeds while you wait. We hope it arrives soon.
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