Reviews
- Brian12 August 2020
- The order was delivered quickly!!!!
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Herbies Team 13 August 2020-
Hello Brian,
Thank you for your feedback. We are pleased to hear that your order arrived quickly and we wish you good luck with your hobby.
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- Pavel11 August 2020
- Great selection of seeds and great support. I'm from the US and my package was delayed by the post office/customs for some reason by over two weeks. HerbiesSeeds wasn't happy with my order, and I respect that. But then, after a few more weeks, I received my first order (about 1.5 months from the order date), and 17 days after the second package was shipped, I received that one too :) So, expect to wait at least 2 to 2.5 weeks to receive your order in the US, at least during these COVID times. Who knows what COVID will bring, but I personally think it's best to use the time we have and grow good things :) Thank you, HerbiesSeeds.
-1 Herbies Team 12 August 2020-
Hello Pavel,
Thank you for your feedback. We are very pleased to know that you are satisfied with our service. However, we regret to hear that your order was delayed, as the postal service is experiencing delays due to the COVID-19 situation. Please don't worry, though – we always guarantee safe delivery and will do our best to ensure you have a positive experience with us. We hope to see you again soon!
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- Jenko7 August 2020
- I love this site! Just ordered 10 seeds + 2 free! Exceptional customer service. I highly recommend it to everyone. Will update when they arrive and grow.
-1 Herbies Team 10 August 2020-
Hello Jenko,
Thank you for your feedback; we are truly encouraged to know that you are satisfied with our service. We will also look forward to an update from you, thank you!
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- kiwik7 August 2020
- I received everything, thank you so much, the herbs are the best... gracias a todos...
-1 Herbies Team 10 August 2020-
Hello Kiwik,
Thank you for your feedback. We are pleased to hear that your order arrived on time and in good condition; please feel free to visit us again!
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- Abel5 August 2020
- I just received the mines. I'm so glad I found this site where I live in California. It arrived quickly, I'm so happy they came. Especially during this Covid-19 situation. There wasn't a big delay at all. 5 stars
-1 Herbies Team 5 August 2020-
Hello Abel,
Thank you for your feedback. We are truly encouraged to know that despite the COVID-19 delivery delays, you are satisfied with our service and products. We hope to see you again soon!
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- John18 July 2020
- My shipment was supposed to arrive in three weeks. But it took nine! I'll keep that in mind!
-1 Herbies Team 23 July 2020-
Hello John,
Please accept our sincerest apologies for the delay. The COVID-19 situation is negatively impacting the postal service's processing speed. We regret this inconvenience and assure you that we never intended to cause you any delays.
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- Marv1 July 2020
- It takes time with the pandemic, but Herbies manages to do what needs to be done. Always a pleasure.
-1 Herbies Team 24 July 2020-
Hi Marv,
Thank you for your feedback; it's very encouraging to know that you're satisfied with our service. We hope to see you again soon!
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- Bill7129 May 2020
- I will never order from them again. It's been over a month and I still haven't received any seeds. Now I have to wait even longer because they're out of stock of what I ordered. They should have stayed with the other company I used to order from; I always received my order on time. They won't refund my money, which is a real shame. I've heard a lot of good things about their herbs, but my experience has been nothing but hell.
-1 Herbies Team 29 May 2020- Hello Bill,
Thank you for the feedback. We regret that this issue occurred; please be assured that we will resolve it soon in your favor.
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- C H20 May 2020
- Very stressful to use at first. The payment wasn't processed, then Sumone helped me after a week of trying and waiting patiently. Then, I waited again for the order, and I still didn't have a tracking number. So, after 3 days, I inquired about it, and then I received one the next day. Then, the order from Spain didn't move for about 14 days. It was like, "Hmmmm, maybe because of COVID-19," I wondered... no, now it's lost. So they said they had shipped it, which was fine. Look at the reviews; this happens often. Then they told them they couldn't do it because they saw it was out of stock. So, I looked for one, which is what I'd most like, but the second one wasn't a different size—neither smaller nor larger. So, they told me it was sold out and tried to sell me something else. Sill is trying to figure all this out from April 10th to May 19th. SMH is so frustrated... and yes, I've had them in the past and they've never been this bad.
-1 Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We regret to hear that you experienced some difficulties. We have implemented new payment systems to make the payment process more convenient for our customers. Indeed, due to the current global situation, it is taking longer than usual for orders to reach our customers. We shipped duplicate orders to you, and these should have already arrived.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost another 5 weeks in Spain, I received a new order, but I'm not sure it will arrive either; they're certainly not rushing to reship. Be wary of your order from the UK to London.
-1 Herbies Team 4 June 2020-
Thank you for the reply.
Indeed, the COVID-19 situation is negatively impacting delivery services, and some packages have been delayed or even lost. At the same time, we are shipping every package on time, and we cannot affect delivery because the postal service is a third party and will replace the package if it is lost.
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