Reviews
- C H20 May 2020
- Very stressful to use at first. The payment wasn't processed, then Sumone helped me after a week of trying and waiting patiently. Then, I waited again for the order, and I still didn't have a tracking number. So, after 3 days, I inquired about it, and then I received one the next day. Then, the order from Spain didn't move for about 14 days. It was like, "Hmmmm, maybe because of COVID-19," I wondered... no, now it's lost. So they said they had shipped it, which was fine. Look at the reviews; this happens often. Then they told them they couldn't do it because they saw it was out of stock. So, I looked for one, which is what I'd most like, but the second one wasn't a different size—neither smaller nor larger. So, they told me it was sold out and tried to sell me something else. Sill is trying to figure all this out from April 10th to May 19th. SMH is so frustrated... and yes, I've had them in the past and they've never been this bad.
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Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We regret to hear that you experienced some difficulties. We have implemented new payment systems to make the payment process more convenient for our customers. Indeed, due to the current global situation, it is taking longer than usual for orders to reach our customers. We shipped duplicate orders to you, and these should have already arrived.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost another 5 weeks in Spain, I received a new order, but I'm not sure it will arrive either; they're certainly not rushing to reship. Be wary of your order from the UK to London.
-1 Herbies Team 4 June 2020-
Thank you for the reply.
Indeed, the COVID-19 situation is negatively impacting delivery services, and some packages have been delayed or even lost. At the same time, we are shipping every package on time, and we cannot affect delivery because the postal service is a third party and will replace the package if it is lost.
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- Customer12 May 2020
- I had a lost delivery that was marked as delivered according to the tracking, but no package was received. Understandably, the guys at Herbies weren't responsible, but they went there to give me a bonus on my next order... excellent service (Gabriel)
-1 Herbies Team 12 May 2020-
Good morning,
Thank you for your feedback, we are happy to know that you are satisfied with our service!
Respectfully, Herbies
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- Ben P8 May 2020
- I ordered from Herbies because of the good reviews. Your prices are very reasonable. I'll do another review after receiving the seeds and once they've started germinating.
-1 Herbies Team 12 May 2020-
Hello Ben,
Thank you for the feedback. We hope to hear from you soon!
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- sadbuthappy4 May 2020
- Thanks to everyone at Herbies, I ordered seeds on April 15th and just received them on May 4th. It was a long wait, but that's to be expected. Really happy with the purchase, thanks guys!
-1 Herbies Team 5 May 2020-
Hello and thank you for your feedback. We regret this delay and thank you for your understanding.
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- hconeil19571 May 2020
- I love Herbies. I've never had any problems; they have impressive genetics, excellent germination, and healthy plants every time. So much hope for the future after the arrival of this "packet" of Herbies. Planting a garden is an exercise in hope and positive thinking.
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for the feedback and your kind words. We hope this yield will be even higher than before :)
Respectfully, Herbies
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- hconeil19571 May 2020
- I love herbs... I just received my third order and I can't wait to germinate and plant them! Shipping took a little longer this time because of the COVID pandemic—22 days, compared to around 14 days last year—but oh well. The quality of the plants I've grown from previous orders has been incredible! Some of the best cannabis I've ever had the chance to experience... Herbies is the only seed bank I even consider when ordering seeds. I love the catalog, the photos, and the generally detailed descriptions of the plants' qualities and specifics...
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for your feedback. Unfortunately, we are indeed experiencing delivery delays due to the global situation. We are doing everything we can to make the entire process as smooth as possible for our customers.
We wish you good luck in your hobby and look forward to your opinion on this variety!
Respectfully, Herbies
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- scottb7325 April 2020
- I always used Herbies when I lived in Scotland, and now I'm in Canada and I've started using Herbies again. I NEVER had any delivery problems or issues with seeds purchased from Herbies in Scotland. I was waiting for my first delivery in Canada and I don't expect any problems.
-1 Herbies Team 27 April 2020-
Hello Scott,
Thank you so much for your kind words and for sharing your experience with us. We hope to see you again soon!
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- Chris Edwards8 August 2020
- Herbies has excellent service. My order was lost in the mail, so they sent me a duplicate. I ended up receiving both packages and I'm glad I did. I'd give it 5 stars, but some of the seeds are very, very small. I'll update this review in the future depending on whether they germinate or not.
-2 Herbies Team 10 August 2020-
Hi Chris,
Thank you for the feedback. Seeds are living biological material, so they may vary in shape and color. Please try them; their appearance should not affect their germination rate. We look forward to your update, thank you!
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- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They're sending a replacement order with free beans. I hope my order arrives this time.
-2 Herbies Team 24 June 2020-
Hello Randall Dison,
Thank you for your feedback. We regret that your original order was lost in transit, but please don't worry, we are already sending a replacement with some bonus seeds while you wait. We hope it arrives soon.
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