Reviews
- Bill7129 May 2020
- I will never order from them again. It's been over a month and I still haven't received any seeds. Now I have to wait even longer because they're out of stock of what I ordered. They should have stayed with the other company I used to order from; I always received my order on time. They won't refund my money, which is a real shame. I've heard a lot of good things about their herbs, but my experience has been nothing but hell.
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Herbies Team 29 May 2020- Hello Bill,
Thank you for the feedback. We regret that this issue occurred; please be assured that we will resolve it soon in your favor.
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- C H20 May 2020
- Very stressful to use at first. The payment wasn't processed, then Sumone helped me after a week of trying and waiting patiently. Then, I waited again for the order, and I still didn't have a tracking number. So, after 3 days, I inquired about it, and then I received one the next day. Then, the order from Spain didn't move for about 14 days. It was like, "Hmmmm, maybe because of COVID-19," I wondered... no, now it's lost. So they said they had shipped it, which was fine. Look at the reviews; this happens often. Then they told them they couldn't do it because they saw it was out of stock. So, I looked for one, which is what I'd most like, but the second one wasn't a different size—neither smaller nor larger. So, they told me it was sold out and tried to sell me something else. Sill is trying to figure all this out from April 10th to May 19th. SMH is so frustrated... and yes, I've had them in the past and they've never been this bad.
-2 Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We regret to hear that you experienced some difficulties. We have implemented new payment systems to make the payment process more convenient for our customers. Indeed, due to the current global situation, it is taking longer than usual for orders to reach our customers. We shipped duplicate orders to you, and these should have already arrived.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost another 5 weeks in Spain, I received a new order, but I'm not sure it will arrive either; they're certainly not rushing to reship. Be wary of your order from the UK to London.
-2 Herbies Team 4 June 2020-
Thank you for the reply.
Indeed, the COVID-19 situation is negatively impacting delivery services, and some packages have been delayed or even lost. At the same time, we are shipping every package on time, and we cannot affect delivery because the postal service is a third party and will replace the package if it is lost.
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- Teresa Markley14 May 2020
- The best customer service ever! Will only ever buy from here. Quality products, fast delivery, excellent prices. Highly recommend.
-2 Herbies Team 15 May 2020-
Hello Thérèse,
Thank you for your kind words. We hope to see you again soon!
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- N.S22 February 2020
- Herbies has a lot of good strains here, I'm happy with the selection. This time I went with the Purple Cherry Punch, still waiting for them to authorize my payment. It's taking longer than expected, but I'm sure they'll reach me soon. I made the payment three days ago, on February 19th, so they should receive it by Monday and then they can provide me with the final result.
-2 Herbies Team 25 February 2020-
Hello NS,
Thank you for the feedback.
We regret to hear that your payment has been delayed. This can sometimes take longer than expected due to bank processing issues. We will ensure your order is shipped as soon as payment is received. We have also emailed you to clarify the situation so we can locate your payment more quickly.
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- scarpenter21 January 2022
- Ordered, marked as delivered, obviously to the wrong address. Out of my money, and without seeds. When they claim tracked delivery to anyone's home, you're out of luck, no seeds. I've ordered before without any problems, delivered as expected. Helpful customer service, however, wasn't going to stand by the customer believing I'd never received it. So sad.
-4 Herbies Team 4 March 2022- Hello Scarpenter,
Thank you for your review. Indeed, thanks to the tracking information we rely on, the package has been delivered. Since the order has been marked as "delivered," our obligations are fulfilled, as the order has been packaged, shipped, and delivered—all the terms of the contract between the customer and the seller have been met. At the same time, we have no reason not to believe you and have launched an investigation to find out what happened and address the issue accordingly based on the results. Our top priority is a satisfied customer, so we are not abandoning you and are doing our best to assist you in this situation. We appreciate your kind words about our customer service; our team is fully committed to helping and resolving the problem.
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- Marcus23 June 2021
- I thought I'd found a great seed bank, but they only exclude certain credit or debit cards. I have a secure credit and debit card, and your system won't exclude any of my cards, so scrape this website and keep looking for one that's allowed to exclude more. They accept all debit and credit cards, but the money after payment showed on my end that the fees had been charged. I didn't take it for granted, but I'm very upset and discouraged by the whole ordeal!
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- Imran843 July 2021
- Thank you Herbies for delivering my package. Top-notch stealth delivery, excellent customer service, and top-notch stealth delivery. Thank you!
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