Reviews

Hello R Hollis,

Just to let you know we are not closed. The Herbies support team is here to talk 24/7 with short breaks at 8-11am (GMT) and 8-11pm (GMT). If you call us during these times, our support team will call you back immediately after the break ends. Additionally, you can contact us via online chat or email here [email protected] and here [email protected]. We receive a lot of emails, but rest assured, no one is ignored, as we value and respect every customer.

Your order has been paid for and shipped, and is currently on its way to you. Our quality manager has already contacted you regarding this matter. We hope everything is clarified for you and you will receive only positive feedback.

Hello Lindsay, We appreciate your feedback and thank you for choosing us. Our company always honors warranties and provides the necessary support, so please contact us via online chat or by email at [email protected] and our quality manager will help you with your germination problem. Seeds are living biological material, and their germination capacity depends on various factors, such as delivery conditions, genetics, and germination conditions. We would be happy to hear from you and clarify this, as our top priority is a satisfied customer.

Hello Itsjustme,

Thank you for your feedback. We appreciate your kind words about our delivery time, stealth packaging, and hope to see you soon.

Hello Tyler c137,

Thanks for the review, it means a lot to us and lets us know we are on the right track. Looking forward to seeing you again soon and thanks again!

Hello Canuck,

Thank you for the feedback. It's great to know about your successful germination rate. We wish you the best of luck with your hobby and hope to see you here again soon

Hello,

Thank you for the review. Providing the best possible assistance and care is our customer service's top-priority goal. We're thrilled you've had a great experience with us and will be looking forward to seeing you again soon

Hello Mermite,

Thank you for sharing your feedback with us. We're glad to know that you have a positive overall impression. The pop-ups appear right after opening the site, I hope you're okay with it now :) If you have any concerns about this, please let us know via [email protected] or via the online chat.

Hello Freddy,

Thank you for giving us a 5-star rating, we appreciate it very much. I wish you the best!

Hello Kiara,

Thank you for your review. We are delighted that you appreciate our customer service and hope the souvenirs will be suitable for your collection. Have a great weekend!

Hello,

Thank you for sharing your experience with others. Your order was divided into 6 separate packages, all of which were shipped on time to the address provided. This part of our responsibility was handled perfectly. According to the USPS statement and tracking information, all packages were delivered. The officially published information cannot be ignored or accepted; we rely on it. Since packages in the United States are delivered with a signature required, we requested this data from the Spanish Post Office to provide proof. We sent this information to you by email and attached all the documents.

All the facts mentioned lead us to affirm that our company cannot be classified as dishonest, as we provide all the information, assistance, and most importantly, the delivery has been officially confirmed. In case of loss or seizure of the order, we provide a full refund or a duplicate order. We have cases with problems like this and provide our respected customers with the necessary assistance. All parts of your order have been confirmed as delivered and the investigation has doubly confirmed this.