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- Siborg24 September 2021
- I live in Australia and my seeds arrived in 22 days. Can't wait to start growing the delicious strains I purchased.
7
Herbies Team 24 September 2021- Thank you for the review, Siborg, it's great to hear that. We wish you best of luck with your hobby and hope to see you again soon
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- Boogiebandz4206 November 2019
- Was a little nervous at first never ordered seeds before didn’t know what to expect but the representatives I spoke with made me feel at ease by tracking my package and providing me with great customer service and they came on time no problems love this place definitely ordering again
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- Kawerau8 September 2021
- Just for everyone in the world , I'm from New Zealand and live in Australia, I purchased some seeds, they lost my package, then I requested my order again and extra seeds then they also did that for me and I just received my package and I'm over the moon....... It came thank you so much Herbie's australia
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Herbies Team 8 September 2021- Hello Kawerau,
Thank you for the review. It's great to know that the replacement parcel has reached you and that you are happy with how the issue was handled. We wish you best of luck with your hobby and hope to see you again soon
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- JoeJoe28 January 2022
- I tried ordering and the system was messed up I guess. I ended up having to go through my bank to get my money back. The transaction did not go through yet money was missing. I ordered from here years ago and it was easy to order and great product. I’m nervous about trying to order from here again.
5
Herbies Team 9 March 2022- Hello JoeJoe,
Thank you for letting us know about your experience. The information about payment process is stated the way ahead order placement here: https://herbiesheadshop.com/payments. When choosing the payment via card a customer needs to make sure his card has 3D Secure technology activated. The instructions on how to activate this feature is also mentioned there. 3D-Secure is a protection system made to save your account from fraudulent activities. Also, our system accepts only standard debit or credit card which enabled international transactions.
When processing payment via card, the confirmation process includes the reservation of the full amount needed to complete the purchase. In cases when the authorization has not been received by our transaction processor, the card is not charged with the order amount. However, the card’s issuing bank may hold the funds as pending, and you’ll see it in your transaction history for up to 10 business days before the full amount is unblocked and released to your account balance.
We were informed that you already got your funds back, as normally the money are released back automatically in a few days. Our company has the other payment options as well, so our customers are welcome to choose them, if payment via card doesn't seem suitable.
We're looking forward to see you at our store again and make you sure purchasing with Herbies is easy and pleasant.
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- Bgdaddee18 September 2020
- I received my order as ordered. It came in beautiful, neat packaging. Everything looks great and will be ready to go in a few weeks. I'll write more as I go. Excellent shipping service is what it is. It took me longer to get a headset for my Xbox than it did to get my order. So I can't complain at all. I would definitely recommend buying again.
5
Herbies Team 18 September 2020-
Hello Bgdaddee,
Thank you for your feedback and your kind words, we are so happy to hear that! We hope to see you again soon
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- Whodei29 February 2020
- Best seed bank every you be silly to go anywhere else
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- Fletch30 November 2019
- Herbie's is great. Huge selection, great prices, and rock solid customer service. Seeds arrive safely and quickly. The only hard part is deciding what to order.
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- Reece8 January 2019
- Great service and fast delivery!!!!
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- Richard27 June 2018
- Excellent service..
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- Mark16 October 2025
- I’ve now ordered a few times from the store as I like the free seeds and the live advice. I am disappointed in that unfortunately I have to say that roughly 50% of the seeds either didn’t germinate, or appeared to have genetic related issues out of the gate. A large portion of those did come from “free seeds“ but I don’t consider them free when I consider them part of the purchase overall and you earn more for a larger purchase. Nowhere did it say “free lower quality seeds“ anyway - these were all three seeds. I’d say 20% of the purchased seeds didn’t germinate either or immediately died. I have learned to make sure to read the most recent reviews for each stream as people will rightly complain about that.
Separately- I wish they would provide, even if digitally, a custom guide for each seed pack purchased as there are so many strains or similar names, Fast versus regular, etc. that when you’re trying to grow multiple strains, if you don’t pay very close attention to flowering times, you can easily screw up. Just overall, it would’ve been nice to have some guidance like you have on your website, perhaps even more detailed, about each strain purchased. And ideally, something printed or printable or easily readable via mobile to keep nearby. And this is something that could honestly be done very quickly, inexpensively, and would result in increased customer satisfaction, repeat purchases, and likely website traffic across the purchasing funnel.
Last 2 things - the website does have issues on mobile. And certain things like the separate payment systems and The requirement to choose regional are a bit dated of a solution, and a few other things related to the website functionality on a technical basis. Secondly my most recent order has not shipped and it’s already been several business days. There’s some sort of delay and that’s somewhat disappointing.
All that being said, it’s a good value for what worked and I’ll show up here again I know a little bit more.
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Herbies Team 16 October 20251 -
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