Reviews
- C H20 May 2020
- Very stressful to use first the payment didn't go through then Sumone helped me after a week of trying to wait patiently. Then wait again to get the order and the tracking number didn't get one yet. So after 3 days I asked about it then I got one the next day. Then the order Spain didn't move for about 14 days was like mmmmm maybe because of covid-19 as I ask.... no now lost. So they said they sent it was like ok. Look at the reviews and this happens a lot. Then they were told they couldn't make it because it saw r out.. so I looked yes for one that's what I would like to have the most but the second one wasn't different size less or bigger. So I was told it was sold out and tried to sell me something else. Sill trying to figure this all out from April 10th to May 19th. SMH so frustrated...and yes I had them in the past and never this bad
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Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We're sorry to hear you've encountered some difficulties. We've implemented new payment systems to make the checkout process more convenient for our customers. Due to the current global situation, it's taking longer than usual to reach our customers. We've shipped duplicate orders, and they should have already reached you.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost 5 more weeks in Spain, I received a new order, I'm not sure if it will arrive either, they certainly are not rushing to make a reshipment. Beware of your order from the UK to London
-2 Herbies Team 4 June 2020-
Thank you for the reply,
Indeed, the COVID-19 situation affects the delivery services in a negative way, thus some parcels got delayed or even lost. At the same time, we dispatch each parcel in time, and we can not affect in along the delivery as the postal service is a third party, and will replace the parcel if it got lost
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- Teresa Markley14 May 2020
- Best customer service ever! Will always buy from here only. Quality products, arrives quickly, great prices. Highly recommend.
-2 Herbies Team 15 May 2020-
Hello Teresa,
Thank you for your kind words. We hope to see you again soon!
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- N.S22 February 2020
- Herbies has a lot of good strains here, I'm happy with the selection, this time I went with the purple cherry punch still waiting for the authorization that they received my payment, it's taking longer than expected but I'm sure it will reach them soon. I made the payment 3 days ago on February 19th, so they should receive it by Monday and they will be able to provide me with the final result
-2 Herbies Team 25 February 2020-
Hello N.S,
Thank you for the review.
We regret to hear that your payment has been delayed. It can sometimes take longer than expected due to bank's operation issues. We will be sure to dispatch your order as soon as the payment gets here. We have also sent you an email for clarification so that we could find your payment faster.
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- Angela Watkins9 June 2020
- I wrote a review and it was deleted. I placed an order on 4/20. I checked the tracking, the last time tracking was posted was on 4/28 from Spain. My order # 829685 & 829684. Where are my seeds? I will update my review once I receive the seeds. I used to get seeds from you, it only took about 10 days. I need my seeds. Thank you.
-3 Herbies Team 10 June 2020-
Hello Angela,
We have not removed your reviews,
Regarding the orders - the last order was replaced with a duplicate, and it is on its way to you now. The delays in delivery appear purely due to the COVID-19 situation, that affects the delivery time in a negative way, as it is stated in out the warning disclaimer at the website. We regret that this happened and sincerely hope that the replacement will soon reach you.
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- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
-3 Herbies Team 12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Marcus23 June 2021
- I thought I had found a great seed bank but they only exclude certain CC or debit cards. I have a secured credit and debit card and your system will not exclude my cards at all so scrape this website and keep looking for one that is allowed to except more, all, etc. debit and credit cards but the money after payment showed on my end that the charge had been made but this was not taken as money but very upset and disheartened with the whole ordeal!!!
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- scarpenter21 January 2022
- Ordered, stated delivered, obviously to wrong address. OUT of my money, with no seeds. When they state delivered thru tracking to whoever's house, your dead out of luck no seeds. Have ordered prior with zero problems, delivered as expected. Customer service helpful some, however, was not going to stand by the customer in belief I never received. So sad.
-5 Herbies Team 4 March 2022- Hello Scarpenter,
Thank you for the review. Indeed, due to the tracking information, which we rely on, the parcel was delivered. Ever since the order stated "delivered" our obligations are fulfilled, as the order was packed, dispatched and delivered - all terms of the contract between the client and the seller have been fulfilled. At the same time, we have no reason not to believe you and we issued an investigation on that matter, so that to find out what happened and proceed with the issue accordingly after the results. Our top priority is a satisfied customer, thus we don't leave you and do our best for you in this situation. We appreciate your kind words about our customer service, our team's fully intend to assist and resolve the issue
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- Imran843 July 2021
- Thankyou herbies for delivering my package to me top notch stealth delivery excellent customer service and top notch stealth delivery thankyou
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