The customer service I received was by far the best I have experienced, and I didn't even have to talk on the phone. One of my seeds didn't germinate which was a bummer, and unfortunately It was out of the 90 day replacement window when I found this out. I reached out to CS and they explained they could not replace the one I lost, but they understood my misfortune and offered me any seed from there top four seed banks. Not only that they gave me 3 instead of one on my next purchase. Once I received my new seeds in the mail it was jammed packed with surprises. 1. Every seed pack I purchased and the bonus seeds they offer had an extra one seed in the package ( except two packs ).2. They also provided a exclusive grow sample seed of Gelato that wasn't even talked about! Great customer service! I give them a Five star! Even though I had to buy the seed I lost again, the CS team at Herbies more then made up for my lost. Thank you.

Delivered without a hitch fast and convenient looking for more asap thanks herbies seeds for awesome service to me for years now

Even when you don't have great results they are fair and look after u great customer service

I have to say up to this point superb service. Rosalie in chat was awesome in providing recommendations for seeds/product. Alice Customer Service manager provided growing tips and two informative attachments. Ophelia provided additional follow-up. To clarify I purchased seeds from a competitor last year, wherein the advice received resulted in only a few plants making it to the 1.5 foot height and then wilted and faded away. I have not received the seeds to date, but already the advice received has been quite informative.

smooth experience

Fast delivery, very happy

I have a few seeds didn't germinate and I didn't claim or talk to Herbies staff in 90 days timeframe, today I talked to the quality manager and they still gave me another a few seeds promocode that I can use for next time. So I am very happy and Herbies staff is very helpful. Way better than other website. Wil purchase again. Thank you Nolan and Herbies！

Customer service is always superb. Had a couple of seeds that didn’t germinate I mention it to customer support and super quickly the bro Nolan replied and sorted me out with some new seeds. Love these guys!!

Exactly what I ordered in express speed getting here.Discreet packaging...will be e return customer

Top, sehr schneller Versand !