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Fileeepo

11 February 2021
- I have been using Herbies for several years now without any issues. It is difficult to know why 2021 has proven to be so problematic. Is it Covid or the UK is now outside the EU. Still waiting on a delivery that was placed, processed and tracked in Spain over 3 weeks ago.
1
Herbies Team

12 February 2021
- Hello Fileeepo,
  
  Thank you for your review. It is true that the COVID-19 and UK quitting the EU has affected the delivery time in a negative manner, but please do not worry - we provide a replacement guarantee for the lost parcels and we have already contacted you regarding this issue
-2
Emilia

15 January 2021
- Very professional and quick responses. I had a customs confiscation confirmed and the issues were resolved the next day. Resend and received my package. Thank you very much.
1
Herbies Team

17 January 2021
- Hello Emilia,
  
  Thank you for your feedback, we are happy to know that you find our service convenient. We hope that your order will reach you soon
0
Christophermadriga

6 November 2020
- I have been a customer for over 5 years, best customer service I have seen for any 5 star company, they always thank me for being there customer and always find a way to connect me with FREE seeds, they have amazing promotions going on. I enjoy the herbs, I am a customer for life and I recommend you buy as many of these super great quality seeds at the lowest prices anywhere right now before you buy them all lol seriously though there is customer service and overall prices and quality of products!!!
1
Herbies Team

6 November 2020
- Hello Christophermadriga,
  
  Thank you very-very much for your review and your kind words, we are so encouraged to know that through all 5 years you are satisfied and happy with our service and products, this means a lot to us. We wish you best of luck with your hobby and hope to see you again soon!
0
dac018

23 September 2020
- Super fast shipping to the US, 11 days from payment to receiving the order. Friendly customer service, helped me navigate the payment process. This is my first time ordering from Herbies, but as long as the strains are good and germination goes well, this will be my #1 seed bank! I'll keep you posted. Thank you.
1
Herbies Team

23 September 2020
- Hello dac018,
  
  Thank you for your review to our store, we are so glad to hear that you're happy with our service and products, and we are looking forward to seeing you again at Herbies soon!
-1
Daniel

23 September 2020
- I placed my order on September 13th, paid for it, and received it on the 22nd. Super fast shipping considering I live in the US. Customer service walked me through the checkout process, very friendly! This is my first time ordering, but if everything goes well with my strain order and germination, I will definitely order from Herbies again! I found my new seed bank! -Thank you
1
Herbies Team

23 September 2020
- Hello Daniel,
  
  Thank you for your review and your kind words, we really happy to hear that you're satisfied with our service and products, and we hope to see you again soon!
0
J

18 September 2020
- Top notch and very professional. Amazing customer service and very responsive!! I've had two successful deliveries and their selection and prices are unbeatable. Thanks for being so awesome, Herbies!
1
Herbies Team

18 September 2020
- Hello J,
  
  Thank you for your feedback to our store and your kind words, it's a real pleasure to hear back from a happy customer!
-1
B61

9 September 2020
- The website is as good as any. I haven't received my order yet, but I see it has arrived in the US. After reading the reviews, it seems like a lot of your negatives are about shipping. Here are my thoughts on that. Spain is becoming the next Amsterdam for weed. I wouldn't doubt that the stoners who work at the post office your product goes through are familiar with your packaging methods. Since a lot of your negative reviews were about packages getting lost in Spain, that would be where they would get caught. I've never heard of your shipments getting held up by customs again, that's my take. Just saying...
1
Herbies Team

9 September 2020
- Hello B61,
  
  Thank you for your review and kind words. It is true that the COVID-19 situation has affected postal service work in a negative way. We are aware of the issue and working on implementing new delivery methods, however currently the postal service remains the only delivery option available
-1
Greg

26 August 2020
- Hi from Canada, I give Herbies 5 stars because I think they have awesome customer service. My shipment got lost in the mail and didn't show up, so I contacted Herbies and no questions asked, they sent my order back to me, even with all the shit going on in the world, they got it to me pretty fast. They gave me the service like Herbies and the person I dealt with, his name is Vincente, awesome guy, got back to me right away and took care of things for me. Fast, once the girls are up and running, I'll send some pictures and give another review. My personal opinion is if you're looking for seeds, looking for Herbies, you won't be disappointed and they had the breeds I was looking for, unlike the others. Happy smiling Canadian
1
Herbies Team

26 August 2020
- Hello Greg,
  
  Thank you very much for your feedback, we are really happy to hear that you have considered us as a reliable partner to deal with. It is our pleasure, and we are looking forward to seeing you again at Herbies!
0
Johnny Appleseed

13 August 2020
- Finally arrived. Took 2 1/2 months. Ordered 3 grandaddy purps. 2 out of the 3 grandaddy purps didn’t germinate. On To the last one. Let’s hope it does. Otherwise it was all for nothing. One plus is they did send 2 auto gorillas and 1 auto purp with my order. So I guess autos it is.
1
Herbies Team

13 August 2020
- Hello Johnny,
  
  Thank you for your review. We regret that 2 out of 3 seeds from a pack did not germinate. It is impossible to guarantee 100% germination as the seeds are live biological material and can be affected by a wide range of external factors, however we have a guarantee. The germination rate you've faced is below the guarantee level, and we have already contacted you to resolve the issue.
1
Hubbabubba2001

9 August 2020
- I sat on this for a while, thinking maybe it was something I had done, but I didn't change anything. I bought 2 mixed seed stores for €15 each, autoflowering seeds and had real problems. Some didn't germinate and when they did, a mess! The same seeds/strains from the seed stores were great, but these are and have unfortunately been disastrous. How can the same strains from the same breeder but a different supplier be so bad?? As I really like weed and would normally recommend them, these are giving me serious doubts! Sad results. Sorry
1
Herbies Team

13 August 2020
- Hello Hubbabubba2001,
  
  Thank you for your review. We regret to know that those seeds did not do well. Seeds are live biological material and their ability to germinate can be affected by a wide range of external factors, thus it would be impossible to guarantee 100% germination each time. But please don't worry as we have a guarantee of at least 70% germination rate, and we have already contacted you via email to resolve the issue.
-2

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