Reviews
- Irma and Aaron8 April 2020
- I've went thru Herbie's sence 2010 and have had wonderful outcomes going thru thr company. Thank you for being a good company and making sure we're happy.
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Herbies Team 20 April 2020-
Hello Irma and Aaron,
We glad to know that you are happy with our services and appreciate you staying with us. We will be looking forward to see you at Herbies again soon!
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- Doug Stone28 March 2020
- Herbie’s is the best hands down. Best selection and prices. Excellent customer service. Smart stealth shipping and only 10 days from order to arrival in U.S.
They even sent me a few extra beans. Can’t beat Herbie’s. Not even close
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- Michael23 March 2020
- Always use herbs and always the same excellent service! I received my order during these difficult times we are all facing! The order was a little late as it is not my fault, as I put the spinner reference number on the payment. The problem was quickly resolved and they gave me extras on top of my extras. Thank you very much.
0 Herbies Team 23 March 2020-
Hello Michael,
Thank you for the review. We are happy to know that you find our service convenient. We hope to see you again soon!
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- Jack21 March 2020
- Legitimate company. First attempt failed, second was smooth as silk. Good communication. Will be back.
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- Don Charlesworth20 March 2020
- web site is first rate . Agents on line are wonderful and very well organized and prepared to help with all aspects of service. So I felt comfortable with ordering. Great start. Ordered and everything was fine until customs must have stopped shipment . This is totally understandable . Resent my order after the usual wait , I had no problem with that . Seeds arrived in a timely manner. I was missing several of my free seeds . Got in contact with agents which again they were awesome. Several times I was told I forget his name would be in contact with me next day . No reply from this person and it was only over a few seeds. Seeds that I patiently waited for and understood why . To totally disrespect a customer after all other aspects of your business I consider first rate is a serious mistake . Over a few seeds . One unhappy customer can lead to many in the future . All over a few seeds . ThankYou and good luck
0 Herbies Team 23 March 2020-
Hello, Don.
Thank you for the review.
For your convenience, our compliance department has sent you several emails regarding the missing seeds, but has not received any reply from them. Could you please check your mailbox, spam and advertisement folders? You can also reach us in the chat for help, we work 24/7 and will gladly assist you.
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- hukoau18 March 2020
- Honestly i have ordered from numerous places never had seeds arrive, however i decided to give Herbies a try and straight away you can tell this is a professional company, tracking OMG what other seed joint does that as part of your order, and the speed.? Seriously just under 2 weeks to arrive in Australia - best company i have dealt with am now cracking my numerous seeds, so damn happy will be a loyal buyer from now on for sure..!! Thanks Herbies..!!!!
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- JB15 March 2020
- Bought here several times before. Small plastic bags with white labels.....????? Like the original parking lot better!!????
0 Herbies Team 16 March 2020-
Hello JB,
Thank you for your feedback.
Our store guarantees not only quality, but also that the package will pass customs. That's why we developed and upgraded the stealth package to increase the chances of packages passing customs. For non-EU countries, the stealth option is enabled by default.
If you wish to receive the seeds in the original breeder packaging, you can uncheck the stealth option and we will send you the seeds in the original packaging, however, in this case, we will not assume any responsibility if the package is seized by customs. If the package is sent stealthily and seized by customs, we will offer you a replacement.
If you have any doubts about the seeds, we can provide you with a screenshot of the assembly of your order so you can see that the seeds are taken out of the original breeder packaging and placed in the stealth packaging.
Also, if you have any questions or need help, please contact us in our website chat, we work 24/7 and will be happy to help you.
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- Bill Parker13 March 2020
- My first order was taken by customs. Herbies sent replacements and even added a few extras 😁 The speed of delivery was amazing!
0 Herbies Team 13 March 2020-
Thank you for the review Bill,
It is very nice to know that you're happy with our service. We hope to see you again soon!
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- James9 March 2020
- Very helpful staff and quick response, one of the best!!!
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- Leo_Clements7 March 2020
- Customer service rocked, walked me through my order, made sure it was wet. Now the waiting game begins... My first order from here, but I trust them based solely on the reviews I've read. Thanks Emilia from chat consulting. You rock girl!!!!!! Thanks for easing my worries
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