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JTJ

10 June 2020
- GREAT--
0
Ch

9 June 2020
- Great customer service. From the online agents to the compliance department. Had a few issues with germination . And some strains were within the germination percentage. The compliance Department took complete care of it and quickly.
0
Herbies Team

10 June 2020
- Hello Ch,
  
  Thank you for your review and kind words. We are glad to hear that you feel happy with our service and department and hope to see you again soon!
0
Fletcherr 3

9 June 2020
- Shipping took longer than the first purchase due to carona but my packages finally arrived and couldn’t be happier! Thanks Herbies fr
0
Herbies Team

10 June 2020
- Hello Fletcherr,
  
  Thank you for your review. The COVID-19 situation is affecting delivery times negatively, so it may take longer than expected, but it will eventually reach you.
0
Angela Watkins

9 June 2020
- I wrote a review and it was deleted. I placed an order on 4/20. I checked the tracking, the last time tracking was posted was on 4/28 from Spain. My order # 829685 & 829684. Where are my seeds? I will update my review once I receive the seeds. I used to get seeds from you, it only took about 10 days. I need my seeds. Thank you.
0
Herbies Team

10 June 2020
- Hello Angela,
  
  We have not removed your reviews,
  Regarding the orders - the last order was replaced with a duplicate, and it is on its way to you now. The delays in delivery appear purely due to the COVID-19 situation, that affects the delivery time in a negative way, as it is stated in out the warning disclaimer at the website. We regret that this happened and sincerely hope that the replacement will soon reach you.
0
Bendecido Farms

8 June 2020
- From California with Love .since day one customer service was the best!! My favorite online store to order from. They go above and beyond and are with you every step of the way.we are going thru tough times and even than they shine. Highly recommended
0
Herbies Team

11 June 2020
- Hello Bendecido,
  
  Thank you for your review, it's so nice to know you feel that way. We hope to see you again soon!
0
Luke

6 June 2020
- Ordered from herbies I'm in the uk arrived in about 12 day even during lockdown. Would recommend and use again thankyou
0
Herbies Team

11 June 2020
- Thanks for the review, Luc
  
  We are glad everything went well, we hope to see you again soon!
0
Al

4 June 2020
- Two weeks from
  
  Two weeks delivery from Spain to the UK. Pleased, considering the delays with the C-19 situation. Great communication, both pre and post purchase. I tip my hat to nature. and rock n roll.
0
Herbies Team

11 June 2020
- Thank you for the review, Al
  
  Indeed, the COVID-19 situation causes postal delays last period of time. Despite that, we are doing our best to provide our clients with proper service level and we are glad that you're happy with our service. We hope to see you again soon!
0
Dana Benton

2 June 2020
- My first order was placed at the beginning of the virus lockdown in the US. I received my order in 2 1/2 weeks. Thank you for your service, Herbies.
0
Herbies Team

11 June 2020
- Hello Dana,
  
  Thank you for your review. We regret that the delay happened, however it is nice to know that you find our service convenient despite that. We wish you best of luck with your hobby and hope to see you again soon!
0
Steve

2 June 2020
- I have never experienced such excellent customer service with an online store in my life. I had a mix-up with an order and it was sorted very professionally and quickly. I dealt with two separate complaints staff members and both were amazing. My order was sorted and I even received extra seeds. Until this year, I used a wide range of online stores for seeds. I will only use herbs from now on. The seeds are always in excellent condition and my experience with the staff has been truly inspiring.
0
Herbies Team

11 June 2020
- Hello Steve,
  Thank you for your honest review. We do our best to provide our customers with appropriate service and all the assistance they may need, and we are very happy to know that you are satisfied with our service. We wish you good luck in your hobby and hope to see you again soon!
0
Coughfee420

1 June 2020
- I received my product quickly, I will order again
0
Herbies Team

11 June 2020
- Hello Coughfee,
  
  Thank you for your kind words! We hope to see you again soon
0

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