Reviews
- Iztheganish30 May 2020
- Excellent customer service! I have never experienced such caring customer service. Great seeds! The first delivery was stopped by customs during the strict covid rules. They sent new ones and they even added bonus seeds! I have ordered 3 times from Herbies in the past and they have always delivered excellent and true genetics. The germination rate has always been 100%.! I will stick with Herbies for my seed needs!
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Herbies Team 11 June 2020-
Hello Iztheganish,
Thank you for your kind words, we are so happy that you feel this way about our service and products and hope to see you again soon!
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- Bob30 May 2020
- Herbie's and their compliance department are top notch. The seeds were delivered within a few weeks. I had to order from a few other stores to get all the varieties I needed, and it's been over a month and still no word from them. I had a problem with the germination of a highly rated autobreeder that I won't mention. The breeder didn't support his viability with Herbies, but after Herbie's compliance department reviewed the situation, he personally offered to replace the defective seeds with other seeds from other breeders. Top organization! Highly recommended. Will order from Herbies again.
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Herbies Team 12 June 2020-
Hello Bob,
Thank you very much for your review. We are doing our best to provide a proper service level and it is very important for us to know that you're happy with both our service and the product. We will always be happy to see you at Herbies!
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- AV29 May 2020
- - Top-quality seeds
- Great service
- Fast and discreet shipping
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Herbies Team 29 May 2020-
Hello AV,
Thank you for your review, we are glad that you are happy with our service and products. We hope to see you again soon!
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- Manny Fresh29 May 2020
- I had a mix-up of labels on my order, customer service was more than helpful and the issue was resolved and they offered me free seeds. That's what I call customer service. They responded quickly every time.
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Herbies Team 12 June 2020-
Hello Manny,
Thank you for your feedback. We're sorry this label issue occurred, and we're glad to hear you're happy with how it was resolved. We hope to see you again soon at Herbies!
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- ChobuhGrower27 May 2020
- This is an excellent service I will continue
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Herbies Team 12 June 2020-
Thank you for your kind words, ChobuhGrower, we are happy to hear that!
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- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
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Herbies Team 12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Zsolt25 May 2020
- Good.
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Herbies Team 12 June 2020-
Thank you for sharing your opinion, Zsolt, we hope to see you again soon
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- Floridaman25 May 2020
- Got my seeds, much cheaper than ILGM, but shipping by boat is slow, that's for sure. +Free stickers and seeds +Good selection +Good price -Speed of delivery
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- Dave20 May 2020
- I had some issues with the postage, but I spoke to a representative who was very understanding and helpful. I will definitely continue to use Herbies, just for the peace of mind that they will look after me all the way!
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Herbies Team 15 June 2020-
Hello Dave,
We are sorry that those issues took place, and it is good to know that you're happy with how they were resolved. We hope to see you again soon!
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- Ricky Hartzog18 May 2020
- Great prices
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Herbies Team 15 June 2020-
Thank you for your review, Ricky Hartzog
We are happy that you find our prices convenient and hope to see you again soon!
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