We know how to keep seeds fresh up until they leave for their new owners. All cannabis seeds at Herbies’ warehouses are stored in a cool, dry environment and under stable temperatures of +4-6°С.

All seedbanks we work with guarantee maximum germination rates, meaning that at least 90% of the seeds in a pack will germinate. However, cannabis seeds are a biological material and their ability to germinate can be affected by external factors. To achieve the best germination results, we highly recommend using the methods described here and here.

In the unlikely case that the amount of failed seeds exceeds the acceptable level, you can send us a claim and we’ll resolve the problem as quickly as possible.

Extended 1-Year Germination Guarantee

For seeds from Herbies Seeds, AlphaFem Seeds, EGS, and Seedkeepers, we offer an extended 1-year germination guarantee. To maintain seed viability over time, proper storage is essential:

• If you’re not planning to germinate the seeds right away, store them properly to preserve their quality.
• Keep seeds in the refrigerator (not on the door) at a steady 4-6°C (39-43°F), in a dark and dry environment.

If your seeds don’t sprout, contact us right away through our online chat or by email at [email protected].

Please note:

• Our standard germination guarantee is valid for 90 days from purchase for all other seedbanks.
• Promo packs are eligible for replacements. For example, if you buy a 5+2 pack, it counts as a 7-seed pack. However, bonus seeds aren’t included in the germination rate and are not eligible for replacements.
• Once the seed has shown its root, it’s considered germinated.
• The guarantee applies only if our recommended germination methods were followed.
• Photos of the ungerminated seeds are mandatory to be eligible for replacements. We’ll also request information about the germination method and conditions.
• We reserve the right to deny a claim if the previous requirements aren't fulfilled.

If the amount of failed seeds exceeds the acceptable level, don’t hesitate to contact us through our online chat, by email at [email protected], or via our Inquiry Form below.

Seeds are a biological material, and it is quite common for them to differ from one another in size, shape, and shade. This should not affect their ability to germinate or yield the harvests described by their producers. Small seeds don’t mean small plants.

Therefore, the appearance of the seed may not be the reason for compensation. However, if these seeds do not germinate, please contact us and we will resolve the issue the same way it is described in “What if my seeds don’t germinate?”

This is most likely a simple technical error. Please contact us via the live chat (bottom-right corner), reply to the cancellation email, or write to [email protected] so we can quickly fix the issue.

If you choose the stealth delivery option, we’ll dispatch your parcel in discreet packaging. For maximum safety, we also use a trusted postal service to make sure that the package finds its way to you. You can find all shipping options here.

For certain countries, however, we have an insurance policy in place. If an insured package does not arrive, you will receive a replacement. Currently, this policy applies to Australia and New Zealand. If your shipping destination is one of these countries, please read more about it in the dedicated section below.

Please note: if the customer’s actions (incorrect shipping address, absence at the time of delivery, etc.) result in non-delivery, a replacement package will not be provided. 

According to our updated company policy, our stealth-sent parcels and/or insured orders are covered by the following guarantees:

We provide a free replacement package or a refund if, according to the tracking number on 17track, the order has not been delivered in more than twice the average shipping time. For example, if the average shipping time to your country is 13-17 days and the parcel hasn’t been delivered in 34 days, your order will be covered by our guarantee.

You can find out the average delivery time to your location at checkout or by using the shipping calculator here. Delivery times may vary due to multiple external factors beyond our control – e.g., the pandemic situation, the Christmas holiday period, or other similar circumstances. You can always find the latest updates on shipment delays on our blog.

In addition, if your seeds arrive in an unusable condition (for example, crushed or damaged), please take a photo of the problem and submit it to us via the Inquiry Form below. We’ll be sure to resolve the issue as soon as possible.

Due to recent customs clearance issues in Australia and New Zealand, we have introduced a mandatory insurance policy for shipments to these countries. If an insured package does not arrive or arrives in poor condition, you will receive a replacement. This insurance policy significantly improves our success rate in delivering orders, with a 94% success rate compared to only 60% without insurance. The insurance fee is automatically calculated based on the value of your order at checkout. Please note that the insurance fee is non-refundable.

With this insurance, we offer up to two reshipments at no additional cost. In such cases, please provide a new address for delivery. Note that we do not offer refunds for undelivered shipments.

If your order has not arrived within double the average delivery time or if you have received a customs interception letter, be sure to contact us promptly through our online chat, by email at [email protected], or via the Inquiry Form below. Please include a photo of the customs interception letter in your message.

We accept complaints within 90 days from purchase for all seedbanks. However, for seeds from Herbies Seeds, AlphaFem Seeds, EGS, and Seedkeepers, we offer an extended 1-year germination guarantee.

Each order is followed by an automated message from Herbies sent to the email address provided by the customer. This contains the list of ordered items, bonuses, and the full address chosen for delivery at checkout. That is the exact address the parcel will be sent to, so please double-check the automated message. If the parcel has been misdelivered despite the correct address being chosen for delivery, please contact us via Inquiry Form below and we will resolve the issue.

Please note that if there was any mistake in the address provided by the customer, Herbies cannot be held responsible for the loss of the parcel, regardless of whether it was lost due to that reason or delivered to the wrong address.

If the tracking number states that the parcel has been delivered but you have not received it, please contact us via our online chat or by email at [email protected]. The parcel could still be at the post office due to them being unable to reach your location or complete the delivery. If this does not help, please contact us via our Inquiry Form below and we will assist in resolving the issue.

At the same time, the official tracking information remains a valid reason to consider a parcel delivered. Once it is stated as “delivered”, our obligations are considered fulfilled, and our company bears no further responsibility regarding the parcel’s actual location.

We are constantly improving our stealth packaging solutions to prevent customs from finding what’s inside. Although a parcel can still be seized, there’s no reason for you to worry. In this unlikely case, you’ll receive an interception notice from customs. Take a picture of it and send it to us – we will provide a replacement package. However, if non-delivery occurs due to the customer’s actions (e.g., providing an incorrect shipping address or being absent at the time of delivery), a replacement package will not be provided.

Due to strict customs regulations, orders to Australia are dispatched in small batches, so shipping may take 10-15 days from the payment date. Occasionally, orders to Australia may be delayed due to seasonal factors, stricter customs checks, and other external conditions. At the moment, shipments to Queensland are experiencing delays, and new orders to this state are temporarily not being dispatched. Shipping information is updated regularly.

The plant can become hermaphrodite if it has been stressed during any point of the growing cycle. Stress can be caused by factors such as unsuitable temperature, over or underwatering, poor soil content, parasites, fungus and mold, stressful transplantation, excessive foliage trimming, and many others. To prevent the plant from becoming hermaphrodite, it is recommended to maintain it in a favorable environment.

However, the hermaphrodite plant may still provide a decent harvest if the grower follows these steps:

1) Move the plant away from other feminized plants in order to prevent accidental pollination.

2) Carefully remove all pollen sacs (banana-shaped growths) from the plant.

3) Check the plant every day for new sacs and remove them as they appear.

If you need any additional assistance, please don’t hesitate to reach out via our online chat, by email at [email protected], or through the Inquiry Form below.

Feminized seeds are seeds with the ability to grow into a female plant with much higher chances than regular seeds. However, seeds and plants are live biological material – thus, it is impossible to guarantee a 100% female plant from even a feminized seed; the chances are about 97%. Plant gender depends not only on genetics but also on the surrounding environment.

You can increase the chances of your seed growing into a female plant by ensuring you take the following precautions:

• Provide the plant with blue spectrum-dominant lighting (70%).
• Maintain humidity levels of 70-75%.
• Maintain a temperature of 20-25°C during the day and 18-22°C at night.
• Increase the nitrogen content in the soil to 0.3-0.4%.

Another affordable and no less effective way is described by Jorge Cervantes in his book, Marijuana Horticulture. The method is to feed plants with ethylene, which stimulates the growth and maturation of female flowers. The most affordable and reliable source of ethylene is ripe fruits, especially bananas. By placing several bundles of bananas together with plants in the grow box, the plant will be saturated with biologically active substances that contribute to its feminization. Thus, the gender of the plant will be easier to determine, and it will soon begin to produce female hormones and form female pre-flowers.

If you need any additional assistance, please don’t hesitate to reach out via our online chat, by email at [email protected], or through the Inquiry Form below.

When two seeds from the same pack grow up into two different-looking plants, this can be explained by the phenotype of the plant – most modern strains are hybrids that combine different parent genetics. For this reason, seeds of the same strain and even from the same pack may eventually grow into different-looking plants. For example, the Serious 6 strain from Serious Seeds naturally has two phenotypes – about half of the plants will have a purple tint, while the other half will have a regular green color. However, this doesn’t necessarily mean that plants will be 50% purple and 50% green. The ratio might be 4/2, 5/1, or even 6/0.

Stability of the strains is guaranteed by the seedbanks, but there can sometimes be fluctuations. Nonetheless, the chances of this happening are relatively small and should not affect the plant’s ability to grow and provide a potent harvest.

If you need any additional assistance, please don’t hesitate to reach out via our online chat, by email at [email protected], or through the Inquiry Form below.

Personal perception and impression of the product is subjective, and therefore cannot be a reason for a claim. However, you may leave feedback about this strain on our website to share your opinion with us and other growers. To do this, please find the strain’s page and go to the Reviews section. It’s also always a good idea to go through reviews before placing the order to see how growers react to the flavor and other characteristics of a particular strain.

The plant is a living organism that can be affected by a wide variety of external factors that may cause it to stop growing, become ill, or suffer heavy stress, and thus provide yields of lesser quality and quantity than stated in the description.

The yield, height of the plant, and other characteristics stated in the description are true for conditions that are close to perfect. It means that the plant can produce such results if it is properly treated and not overstressed – even a slight deviation from the proper conditions can cause the plant to grow differently or yield less.

You can request a return within 14 calendar days of receiving your parcel by notifying us through live chat or by emailing [email protected] to confirm eligibility and receive instructions.

• Ship-back deadline: Send the product back within 14 days after giving notice.
• Condition: Items must be new, unused, and in the same packaging.
• Return shipping cost: Paid by the customer.
• Refund timing: A refund will be issued within 3 business days from the date we receive the returned parcel.

This ensures every requirement from the original policy is explicitly covered.

We are always open to your feedback – please feel free to contact us and ask questions, provide suggestions, or share your experiences. To contact us directly, go here. Also, don’t forget about the Herbies online chat – our Support Team is always happy to assist you.