At checkout, you’ll see the payment methods available for your country. After placing your order, you’ll receive clear payment instructions, so you can complete everything safely and correctly. Please check the details carefully, send the exact amount where required, and keep your payment confirmation just in case.

Once the payment is received, your order is prepared for shipping, and tracking details are sent after dispatch. Herbies currently accepts methods such as card payments, bank transfers, USDT, Bitcoin, and selected cash options depending on the region. You can find more details on the Payment page.

Don’t worry – most payment issues can be fixed quickly. First, check that your payment details are correct and that your chosen method is available for your country. If it was a card payment, make sure your card supports 3D-Secure and international online payments. If you see a pending transaction after a failed attempt, the money may simply be held by your bank and can take up to 10 business days to be released.

If you’ve already paid but your order hasn’t been confirmed, or if your paid order was cancelled or not shipped, please contact Herbies with your order number and payment confirmation. You can email [email protected], use the live chat, or submit the Guarantee Claim Form if the issue needs formal review.

Once your order is paid and confirmed, Herbies usually processes and ships it within 24 hours on business days. You’ll receive a tracking number by email after dispatch. Delivery times depend on the destination and shipping method: worldwide orders can take up to 3-4 weeks, UK orders usually arrive within 4-8 days, and European delivery may take around 2-11 days depending on the selected option. You can check estimated times and available methods on the Shipping page.

You can track your parcel on the Tracking page using either your tracking number or your email address plus order number. If the tracking number is “pre-registered,” it has been created but not activated yet – this usually resolves within two days.

Short tracking pauses can be normal, especially during postal overload, holidays, customs checks, or other external delays. As a rule, Herbies’ delivery guarantee applies if a stealth-sent or insured order hasn’t been delivered in more than twice the average shipping time for your destination. If that happens, contact Herbies via [email protected], live chat, or the Guarantee Claim Form.

Stealth means discreet shipping. Your package won’t mention Herbies, cannabis, or seeds on the outside – only the essential delivery details. The parcel is designed to look like a regular everyday delivery.

Herbies offers two stealth options. Ninja mode: ON is free and gives you ultra-stealth packaging: seeds are repackaged inside a discreet item. You’ll find more details in the tracking email, so please check the contents carefully when your order arrives.

Ninja mode: OFF means simplified stealth: seeds stay in their original packaging without extra concealment, while the parcel still remains discreet and safely packed.

When needed, seeds may be removed from original breeder packaging and placed into individually labeled bags to protect privacy and security. Pick’n’Mix seeds are also repackaged by Herbies.

Worldwide orders are handled through Herbies’ international shipping setup. Herbies is located in Alicante, Spain, and standard global delivery is handled as international shipping. Depending on the destination and selected method, Herbies may ship with carriers such as Correos, UPS, FedEx, or DHL. You can check available options on the Shipping page.

Herbies regularly adds free seeds and promo offers to orders. Customers get one free seed with every order, and then receive an extra free seed each time the cart reaches the next bonus threshold. There’s no minimum order amount, but ordering at least €20 worth of seeds may unlock an extra bonus seed pack. Free seed offers can change, so the best place to check the current bonus is the Promotions page or your cart before checkout.

Selected packs may also include offers like 3+1, 5+2, or 10+4, while other promotions can add free seeds or gifts depending on the current deal. Bonus seeds are a gift from Herbies, but they are not included in the germination guarantee and are not eligible for replacement if they don’t germinate. Promo packs, however, are eligible: for example, a 5+2 pack counts as a 7-seed pack for replacement purposes.

Start with your setup, not just THC. If you’re new, choose beginner-friendly genetics: autoflowers are simple because they flower automatically, while feminized seeds help avoid male plants. Hardy strains like Northern Lights, White Widow, and many autoflowers are good beginner options because they’re forgiving and reliable. You can also browse the beginners’ collection or use the Seed Finder to narrow things down.

To keep the first grow manageable, start small – 2-3 plants is enough to learn without getting overwhelmed. Keep the environment stable, don’t overwater, and change only one thing at a time if something looks off. For germination, keep seeds warm, moist, and dark; most sprout in 1-5 days, though some may take longer. For more help, check the germination guide, Cannabis Basics Guide, and Top 7 Growing Mistakes.

Seeds are living biological material, so small differences in size, color, or shape are normal and don’t automatically mean poor quality. For best results, follow the recommended germination method and store unused seeds properly – in a cool, dry, dark place at a stable 4-6°C. Herbies notes that partner seed banks aim for at least 90% germination, while Herbies Seeds, AlphaFem Seeds, EGS, and Seedkeepers come with an extended 1-year germination guarantee if storage and germination guidelines are followed.

If you need help with germination, seed quality, or a grow issue, contact Herbies via [email protected], live chat, or the Guarantee Claim Form.

Our customer support is available 24/7. Whether you need help tracking your package, have questions about different strains, or want advice on basic growing techniques, you can reach out at any time.

Even after your order arrives, we’re still here to help. The fastest way to get assistance or answers is through our live chat right on the website – our support team is online and ready to respond instantly. You can also reach us by email at [email protected] for any order-related questions. Want more contact options? Visit our Contacts page – there you’ll find links to all our social media channels, topic-specific email addresses, and a quick contact form you can fill out anytime.