Shipping
Express, on-time delivery is the main advantage of Herbies Canada Express (it's in the name, after all). Our goal is to provide our customers in Canada with the best service possible.
We ship orders to all the provinces and territories of Canada.
All orders are processed for shipping during business days (Monday to Friday, 9 a.m. - 5 p.m. ET, excluding federal holidays). We dispatch orders for in-stock items within 24 hours once we receive confirmation that your payment was successfully completed. Our dispatch times may be longer in some instances. Orders placed on weekends (Saturday and Sunday) and holidays are shipped on the next working day.
Orders typically arrive within 2-8 days after dispatch. Delivery may take 8 days if you placed an order on a weekend/holiday or to a remote address.
FAQ
Where do you ship to?
We ship throughout all the provinces and territories of Canada.
Is the shipping and packaging discreet?
Yes, shipping and packaging is completely discreet. We mean it. Your order will be shipped in an inconspicuous package, and the outside of the package will simply have the delivery details on it.
When will my parcel ship?
We assemble and dispatch orders on working days within 24 hours after payment has been received. In some instances, it might take longer than that. Orders placed on weekends are processed and shipped on the next working day.
How do I find my tracking number?
Once your order has been dispatched from our warehouse, you will get an email with your tracking ID. If you place an order over the phone, you can request your tracking number after the payment is processed. If you can’t find your tracking number in your inbox, please check your spam and promotions folders. If the tracking message is not there, please reach out to us via live chat or email.
How can I track my order?
If you're waiting for your delivery, you can track your package throughout its journey. Simply enter your tracking number or email along with the order number on this page and click ‘Confirm’.
What does it mean if my tracking number is “pre-registered”?
A pre-registered tracking number is one that has been created but is not yet active. Such tracking numbers get activated within two days. After that, you’ll be able to use it to track your parcel.
How long will it take for my parcel to arrive?
Our standard shipping within Canada takes 2 to 8 days after dispatch. Delivery may take 8 days if you placed an order on a weekend/holiday or to a remote address. Please note that we assemble and dispatch orders within 24 hours after payment has been received on working days. In some instances, it may take longer than that. Orders placed on weekends are processed and shipped on the next working day.
Does the price include shipping costs and what are they?
No, the prices in our catalog do not include shipping costs. Those are calculated only at checkout and depend on the shipping address.
Who do you ship with?
Currently, we have only one shipping partner: Canada Post. They operate one of the nation’s largest logistics networks and ship anywhere in Canada.
I haven’t received my parcel yet. What should I do?
If your order hasn’t arrived in due time, please send us a claim via this form or contact us at [email protected]. Please visit our Return Policy page for more details on what you should do if your order doesn’t arrive.