There may be several reasons for failed card payment. Here, we break down the most common of them. In four simple steps you can find a quick solution in case of a problem with your transaction.

First, in case your account has been charged but the payment for the order hasn’t gone through, the funds will be returned within three days.

Please follow the instructions on this page to complete your transaction successfully.

STEP 1: Make sure you are using an eligible standard debit or credit card

Our payment system DOES NOT ACCEPT:

• American Express cards
• Government payment cards
• Bank cards without 3D-Secure

Prepaid cards, gift cards, Capital One, and Cash App cards are also not accepted. If you tried to pay with one of the above-listed card types, please choose a different one.

STEP 2: Activate 3D-Secure code technology if it hasn’t been activated yet

One of the most frequent reasons for transaction cancellation is using a card with disabled 3D-Secure. Please note that we only accept credit or debit cards that support the 3D-Secure system.

What is 3D-Secure?

3D-Secure (aka Visa Secure, MasterCard SecureCode, MasterCard Identity Check) is a protection system made to save your account from fraudulent activities. When 3D-Secure is enabled, each online transaction is backed up by an extra precaution in the form of an SMS security code sent to your phone number. Before proceeding with the payment again, contact your bank directly to find out if your card supports 3D-Secure verification codes and allows international transactions.

We advise you to enable 3D-Secure because:

• It keeps your funds safe
• Activating it is instant and free of charge
• 3D-Secure will allow you to pay by card at Herbies

How to activate the 3D-Secure code system

In order to activate 3D-Secure, please contact the bank that issued your card. Some banks also allow users to independently enable this feature via their internet banking services. To learn more about 3D-Secure, go to the following links for Visa and MasterCard.

If you’re sure you have an eligible payment card with 3D-Secure enabled, you can proceed to payment.

STEP 3: Follow the “Pay Now” link from our email

To make another payment attempt, you need to follow the “Pay Now” link from the email we sent you. It will lead you to the secure payment page, where you’ll see the order total along with three blank input boxes for your card information:

1. CARD NUMBER: Insert the 16 digits on the front of your credit or debit card.
2. EXPIRY DATE: Insert your card’s expiry date in the following format: MM/YY. Usually, you can find this information on the front of your bank card.
3. SECURITY CODE (CVV): Insert the three digits from the back of your card.

Check if the data you’ve entered is correct and click “Pay”. If the currency of your card is different from EUR, the total will be automatically converted according to the current exchange rate. You will see the total amount in your own currency on your bank statement. For privacy reasons, our company’s name will not be included on it.

STEP 4: If the previous steps didn’t work, try another payment method

In case you don’t have a suitable bank card, we recommend paying by bank transfer. If you would prefer to change your payment method, please contact our customer service via chat or e-mail ([email protected]) for our banking details.

Venmo

We will email you our Venmo payment details once the order has been placed. Please add your order number in the memo of your transfer. Venmo says bank transfers typically arrive within 1-3 business days. You will get an email confirmation once we receive your payment.

Cash App

We will email you our Cash App payment details once the order has been placed. Add your order number in the memo of your transfer. Cash App payments are usually available instantly, but in some cases take up to 3 business days. You will get an email confirmation once we receive your payment.

Popmoney

We will email you our Popmoney payment details once the order has been placed. Add your order number in the memo of your transfer. Popmoney transactions typically take from 1 to 3 business days. You will get an email confirmation once we receive your payment.

Zelle

Zelle payments are temporarily unavailable. Please use another available payment method of your choice.

We will email you our Zelle payment details once the order has been placed. Please add your order number in the memo of your transfer. Sending money via Zelle typically takes only a few minutes, although selected transactions can take up to 7 business days.

We accept cash payments. At checkout, simply select the "Cash by Mail" option. This means you can send the payment in an envelope from your country to the specified address (in our case, in Spain). It's a safe and straightforward process.

Once you place your order, you'll receive an order number and the mailing address in Spain. Your order will be reserved for a total of 3 weeks: the first week is for sending the envelope, and the next two weeks are for payment processing. We'll provide you with instructions on how to make the payment after you complete your order. If the amount received is different from the total order cost, including shipping, we'll contact you to sort it out.

Here's what you need to know:

• You have 7 days to send the payment after placing your order. Once you've sent the cash envelope, please inform us by sending a message at [email protected]. We will then reserve your order for an additional 2 weeks while we wait for the envelope to arrive.
• We highly recommend using a shipping method with tracking for added security. After sending the payment, please email us the tracking number so that we can monitor the envelope's progress.
• To ensure the safety of your shipment, please wrap the money in multiple layers of paper and seal the envelope with tape. To ensure security and prevent the risk of envelope confiscation, please avoid placing coins in the envelope – instead, please use only paper currency. Please also refrain from referring to the store name "Herbies" on the envelope.
• We do not accept checks.
• Include the order number inside the envelope so that we can easily identify the payment and match it to your order.
• Double-check the recipient's details to avoid any errors when sending the payment.
• Please use trusted delivery methods. The store cannot be held responsible for any lost mail during transit.

These guidelines are essential to ensure a smooth and secure payment process. If you have any further questions or concerns, please don't hesitate to reach out to us.

Bitcoin allows better payment security and stronger privacy. Any products that are available online via our shop can be paid with BTC during the normal checkout process. We do not charge any fees for receiving such payments. Plus, you’ll get a 5% discount on any order paid for with Bitcoin.

Please look into the steps to learn how to make a Bitcoin payment:

Step 1: Fund Transfer

Open your crypto wallet supporting bitcoins and select Bitcoin to send, enter and double-check the transfer wallet address that we’ll send to you via email, and input the order amount to transfer.

Important: Please send the exact amount stated in your order. Make sure you send enough funds to cover the cryptocurrency net fee, which is charged on the top of the order amount. Also, please take into account that your cryptocurrency system might charge additional fees for processing.

Step 2: Transaction Confirmation

Verify the details and confirm the transaction in your wallet.

Note: The transaction is processed via Bitcoin. After payment, the transaction is confirmed on the blockchain. Сonfirmation time may vary.

Step 3: Transfer Notification

After you make the payment, please send us proof of the transaction with your order number via live chat or email within 24 hours.

Step 4: Payment Receipt Confirmation

You'll receive an email confirming that we’ve received your payment.

Important: Always thoroughly check the wallet address and amount before sending. If issues arise or the website doesn't confirm your payment, contact support with transaction details.

Your payment will be processed within 14 hours (except for holidays). Once we receive payment, we will ship your order and send you the tracking number.

Refunds:

• Refunds are provided to the customer’s BTC wallet upon request. If you have any questions regarding a refund, please contact us via the live chat or email.
• Refunds are made in accordance with the fiat order amount in EUR, regardless of the local order currency and BTC rate. For example, if your order total is 50 AUD, we will use the AUD-EUR exchange rate and refund the EUR equivalent amount in BTC according to the exchange rate of the day the refund is made. Depending on that rate, the refund amount may be higher or lower than 50 AUD.

Customers from the U.S. and UK can pay with Bitcoin via Cash App. To do this, please follow the instructions below.

Already Have a Cash App Account?

1. Choose Bitcoin on the Investing tab
2. Buy the required BTC amount and press Next
3. Confirm your order
4. Tap the Banking tab on your Cash App home screen
5. Select Bitcoin
6. Press Withdraw Bitcoin
7. Press Use Wallet Address and enter the address provided at checkout or by email
8. Confirm with your PIN, Touch ID, or Face ID.

No Cash App Account?

1. Download Cash App
2. Sign up
3. Add a payment method
4. Get a Cashtag
5. Press Bitcoin at the bottom of your Cash App home screen
6. Get verified
7. Tap on the Investing tab and choose Bitcoin
8. Buy the required BTC amount and press Next
9. Confirm your order
10. Tap the Banking tab on your Cash App home screen
11. Select Bitcoin
12. Press Withdraw Bitcoin
13. Press Use Wallet Address and enter the address provided at checkout or by email
14. Confirm with your PIN, Touch ID, or Face ID.

USDT, or Tether, is a stablecoin (stable-value cryptocurrency) that moves across the blockchain just as easily as any other digital currency. What sets USDT apart from others is that it’s pegged 1:1 to the value of the U.S. dollar (1 USDT = 1 USD). All orders at Herbies paid with USDT also receive an extra 10% discount.

Please look into the steps to learn how to make a USDT payment:

Step 1: Fund Transfer

Open your crypto wallet supporting bitcoins and select Bitcoin to send, enter and double-check the transfer wallet address that we’ll send to you via email, and input the order amount to transfer.

Important: Please send the exact amount stated in your order. Make sure you send enough funds to cover the cryptocurrency net fee, which is charged on the top of the order amount. Also, please take into account that your cryptocurrency system might charge additional fees for processing.

Step 2: Transaction Confirmation

Verify the details and confirm the transaction in your wallet.

Note: The transaction is processed via Bitcoin. After payment, the transaction is confirmed on the blockchain. Сonfirmation time may vary.

Step 3: Transfer Notification

After you make the payment, please send us proof of the transaction with your order number via live chat or email within 24 hours.

Step 4: Payment Receipt Confirmation

You'll receive an email confirming that we’ve received your payment

Important: Always thoroughly check the wallet address and amount before sending. If issues arise or the website doesn't confirm your payment, contact support with transaction details.

Your payment will be processed within 14 hours (except for holidays). Once we receive payment, we will ship your order and send you the tracking number.

If you’re curious to learn more about buying USDT and using it for payments at Herbies, check out our article on the topic or visit the FAQ below.

Once you've placed an order you will receive an e-mail containing our banking details.

The variety of currencies on our website is indicated for your convenience. However, the main currency at Herbies is still EUR, so we recommend checking the price of items in euros before placing your order. Please make sure that we receive the full amount in EUR from you. Otherwise, we will have to request an additional payment, which will delay your order.

Please note: we don't accept payments via Western Union. Transfers made through ANZ and BNZ will not go through either.

It's important that you mention your order ID and your surname on payment description. After that, e-mail us at [email protected] to inform us that you have made payment for your order, including the order ID.

What is an IBAN?

An International Bank Account Number (IBAN) is a code you can use to make or receive international payments. It allows you to exchange the required bank account details in a machine-readable form.

The IBAN identifies the country, bank, and particular branch where the bank account is located (see the pic below). At checkout, please enter the entire IBAN, not just the account number.

This is a convenient and secure method for paying for your seeds. With Wise international payments, you have the flexibility to pay with your debit or credit card, your bank account, or directly from your Wise account balance. All currency exchanges through Wise use the mid-market exchange rate, accompanied by a small and transparent fee. This gives you the flexibility to pay in the manner that's most convenient for you. Please note that you need to have a Wise account to use this payment method. We’ll email you further information after you place an order.

PAYMENT INSTRUCTIONS

Sending Money with Wise in Nine Easy Steps:

1. Sign Up: Register using your email and create a password. Before sending money, you need to be verified.
2. Start a Transfer: Log in and click 'Send' on the home page.
3. Choose Your Source: Pick an external account or use funds on your Wise balance.
4. Transfer Type:
   • International: Choose the input and output currencies.
   • Same Currency: Transfer in the same currency.
5. Enter Amount: Fill in the amount you’d like to send or the desired recipient's amount.
6. Recipient Details: Input a recipient’s bank details, name, or email. Wise will find your recipient’s preferred receiving account.
7. Review & Pay: Double-check the details and choose a payment method. Bank payments are often the cheapest.
8. Send Proof of Transaction: After making the payment, send us proof of the transaction along with your order number via email or live chat within 24 hours.
9. Confirmation: Once we have received your payment, we confirm it and notify you of the shipment of the order.

With Herbies, customers from eligible countries can pay for their orders with Cash on Delivery. When choosing this payment method, the order is to be paid to the postman upon arrival of the package.

Please note that we accept only cash payments in EUR. To check whether this payment method can be applied to your purchase, see the checkout page after submitting your order. This service is charged for. The fee for the Cash on Delivery service will be specified at checkout.

The limits are per consignee and day:

5.000 USD (or equivalent in EUR) for international worldwide shipments
1.000 GBP for shipments within Spain
100 seeds (including bonus seeds)

Each item’s price is based on the suppliers’ recommended retail price in EUR. Every day, we update the exchange rate according to data from a trusted international resource (https://www.fastforex.io). For your convenience, you can always switch your preferred currency for prices on Herbies. However, the main currency is still EUR, so we recommend checking the price of items in euros before placing your order. Otherwise, we will have to request an additional payment, which will delay your order.