Reviews
- Fileeepo11 February 2021
- I've used Herbies for several years now with no problems. Hard to know why 2021 has turned out to be so problematic. Is it Covid or the UK now being outside the EU . Still waiting on a delivery placed and processed and tracked in Spain over 3 weeks ago.
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Herbies Team 12 February 2021-
Hello Fileeepo,
Thank you for your feedback. It's true that COVID-19 and the UK's exit from the EU have negatively affected delivery times, but don't worry - we offer a replacement guarantee for lost packages and have already contacted you about this.
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- Emilia15 January 2021
- Very professional, and quick responses. I had a confirmed customs confiscation and had issues resolved the next day. Resent and and received my package. Thx you so much
1 Herbies Team 17 January 2021-
Hello Emilie,
Thank you for your feedback, we are glad to know that you find our service convenient. We hope your order arrives soon.
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- Christophermadriga6 November 2020
- I have been a customer for over 5 years, best customer service I have seen for any 5 star company, they always thank me for being there customer and always find a way to connect me with FREE seeds, they have amazing promotions going on. I enjoy the herbs, I am a customer for life and I recommend you buy as many of these super great quality seeds at the lowest prices anywhere right now before you buy them all lol seriously though there is customer service and overall prices and quality of products!!!
1 Herbies Team 6 November 2020-
Hello Christophermadriga,
Thank you very much for your review and kind words, we are very encouraged to know that over these 5 years you are satisfied and happy with our service and products, it means a lot to us. We wish you good luck in your hobby and hope to see you again soon!
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- dac01823 September 2020
- Super fast shipping to the US, 11 days from payment to receiving the order. Friendly customer service, helped me navigate the payment process. This is my first time ordering from Herbies, but as long as the strains are good and germination goes well, this will be my #1 seed bank! I'll keep you posted. Thank you.
1 Herbies Team 23 September 2020-
Hello dac018,
Thank you for your review of our store, we are delighted to hear that you are satisfied with our service and products, and we look forward to seeing you again soon at Herbies!
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- Daniel23 September 2020
- I placed my order on September 13th, paid for it, and received it on the 22nd. Super fast shipping considering I live in the US. Customer service walked me through the checkout process, very friendly! This is my first time ordering, but if everything goes well with my strain order and germination, I will definitely order from Herbies again! I found my new seed bank! -Thank you
1 Herbies Team 23 September 2020-
Hi Daniel,
Thank you for your review and kind words, we are really happy to hear that you are satisfied with our service and products, and we hope to see you again soon!
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- J18 September 2020
- Top notch and very professional. Amazing customer service and very responsive!! I've had two successful deliveries and their selection and prices are unbeatable. Thanks for being so awesome, Herbies!
1 Herbies Team 18 September 2020-
Hello j,
Thank you for your feedback on our store and your kind words, it is a real pleasure to have feedback from a happy customer!
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- B619 September 2020
- The website is as good as any. I haven't received my order yet, but I see it has arrived in the US. After reading the reviews, it seems like a lot of your negatives are about shipping. Here are my thoughts on that. Spain is becoming the next Amsterdam for weed. I wouldn't doubt that the stoners who work at the post office your product goes through are familiar with your packaging methods. Since a lot of your negative reviews were about packages getting lost in Spain, that would be where they would get caught. I've never heard of your shipments getting held up by customs again, that's my take. Just saying...
1 Herbies Team 9 September 2020-
Hello B61,
Thank you for your feedback and kind words. It is true that the COVID-19 situation has negatively affected the work of the postal services. We are aware of the problem and are working to implement new delivery methods, but currently the postal service remains the only available delivery option.
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- Greg26 August 2020
- Hi from Canada, I give Herbies 5 stars because I think they have awesome customer service. My shipment got lost in the mail and didn't show up, so I contacted Herbies and no questions asked, they sent my order back to me, even with all the shit going on in the world, they got it to me pretty fast. They gave me the service like Herbies and the person I dealt with, his name is Vincente, awesome guy, got back to me right away and took care of things for me. Fast, once the girls are up and running, I'll send some pictures and give another review. My personal opinion is if you're looking for seeds, looking for Herbies, you won't be disappointed and they had the breeds I was looking for, unlike the others. Happy smiling Canadian
1 Herbies Team 26 August 2020-
Hello Greg,
Thank you very much for your feedback, we are really happy to hear that you found us a reliable partner to do business with. We look forward to seeing you again at Herbies!
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- Johnny Appleseed13 August 2020
- Finally arrived. Took 2 1/2 months. Ordered 3 Grandpa Purps. 2 of the 3 Grandpa Purps didn't sprout. On the last one. Hopefully that's the case. If not, it was all for nothing. A plus is they sent 2 auto gorillas and 1 auto purp with my order. So I'm assuming they're autos.
1 Herbies Team 13 August 2020-
Hello Johnny,
Thank you for your feedback. We regret that 2 out of 3 seeds in a pack did not germinate. It is impossible to guarantee 100% germination as seeds are living biological material and can be affected by a wide range of external factors, however we do have a guarantee. The germination rate you experienced was below the guaranteed level, and we have already contacted you to resolve the issue.
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- Hubbabubba20019 August 2020
- I sat on this for a while, thinking maybe it was something I had done, but I didn't change anything. I bought 2 mixed seed stores for €15 each, autoflowering seeds and had real problems. Some didn't germinate and when they did, a mess! The same seeds/strains from the seed stores were great, but these are and have unfortunately been disastrous. How can the same strains from the same breeder but a different supplier be so bad?? As I really like weed and would normally recommend them, these are giving me serious doubts! Sad results. Sorry
1 Herbies Team 13 August 2020-
Hello Hubbabubba2001,
Thank you for your review. We regret to know that those seeds did not do well. Seeds are live biological material and their ability to germinate can be affected by a wide range of external factors, thus it would be impossible to guarantee 100% germination each time. But please don't worry as we have a guarantee of at least 70% germination rate, and we have already contacted you via email to resolve the issue.
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