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- Boogiebandz4206 November 2019
- I was a little nervous at first, I had never ordered seeds before, I didn't know what to expect, but the representatives I spoke with put me at ease by tracking my package and providing excellent customer service. I will order again
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- Kawerau8 September 2021
- Just for everyone, I'm from New Zealand and live in Australia, I bought some seeds, they lost my package, then I asked for my order again and extra seeds, then they did it for me too and I just received my package and I'm over the moon....... It came thank you so much Herbie's Australia
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Herbies Team 8 September 2021- Hello Kawerau,
Thank you for the review. It's great to know that the replacement parcel has reached you and that you are happy with how the issue was handled. We wish you best of luck with your hobby and hope to see you again soon
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- former satisfied customer.4 June 2020
- Wow Herbies has really gone downhill. It's been almost 2 months since I paid them 42 pounds and I still haven't received my seeds. I'm saddened because Herbies was the very first place I got seeds from and they were easy, quick, and hassle-free. Yet now I guess all those new negative reviewers were right, Herbies isn't what they used to be. You can keep my money. I'll just accept that was the price of that wisdom.
6 Herbies Team 11 June 2020-
Good morning,
Thank you for your feedback. We regret this has occurred. Due to the COVID-19 situation, the postal service experience is delayed, as stated in the warning on our website. As your order tracking has not been updated for some time, we believe it was lost in transit and have already contacted you regarding the duplicate order to replace the lost one.
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- Bgdaddee18 September 2020
- I received my order as ordered. It came in beautiful, neat packaging. Everything looks great and will be ready to go in a few weeks. I'll write more as I go. Excellent shipping service is what it is. It took me longer to get a headset for my Xbox than it did to get my order. So I can't complain at all. I would definitely recommend buying again.
5 Herbies Team 18 September 2020-
Hello Bgdaddee,
Thank you for your feedback and kind words, we are delighted to hear it! We hope to see you again soon
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- Whodei29 February 2020
- Best seed bank whenever you're stupid to go elsewhere
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- Fletch30 November 2019
- Herbie's is great. Huge selection, unbeatable prices, and stellar customer service. The seeds arrive safely and quickly. The only hard part is deciding what to order.
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- Reece8 January 2019
- Excellent service and fast delivery!!!!
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- Richard27 June 2018
- Service excellent..
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- Ant10 September 2022
- Australian buyers should be aware that Australian Customs has updated its scanners at all ports of entry and can now detect any plant material, including seeds in packaging, so your chances of getting products through are virtually zero. Good luck with all seed orders, but it's only a matter of time now before Herbies needs to go the same route as most of the major seed companies and unfortunately stop shipping to Australia.
4 Herbies Team 13 September 2022- Hello Ant,
Thank you for sharing your opinion with us - we appreciate it! Indeed, we have had some issues with delivery to Australia and recently published a warning article about it: https://herbiesheadshop.com/blog/important-notice-for-our-clients-in-australia-and-oceania However, we must say that we are not going to abandon Australia and leave our customers like this. On the contrary, we have been working to improve the situation and create new options to deliver to Australia safely and securely. We hope it won't take too long and we will resume normal workflow soon!
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- JoeJoe28 January 2022
- I tried to order and the system was messed up, I guess. I ended up having to go through my bank to get my money back. The transaction didn't go through but there was money missing. I ordered from here years ago and it was easy to order and a great product. I'm nervous about trying to order from here again.
4 Herbies Team 9 March 2022- Hello JoeJoe,
Thank you for sharing your experience with us. Information about the payment process is provided during checkout here: https://herbiesheadshop.com/payments. When choosing to pay by card, the customer must ensure that their card has 3D Secure technology enabled. Instructions on how to enable this feature are also mentioned there. 3D-Secure is a protection system designed to protect your account from fraudulent activity. Furthermore, our system only accepts standard debit or credit cards that allow international transactions.
When processing a card payment, the confirmation process includes reserving the total amount needed to complete the purchase. In cases where authorization has not been received by our transaction processor, the card will not be charged the order amount. However, the card-issuing bank may hold the funds, and you will see this in your transaction history for up to 10 business days before the full amount is released to your account balance.
We have been informed that you have already recovered your funds, as the money is normally automatically refunded within a few days. Our company also offers other payment options, so our customers are encouraged to choose them if paying by card does not seem appropriate.
We look forward to seeing you again in our store and ensuring that shopping with Herbies is easy and enjoyable.
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