Reviews
- King Kobi6 September 2021
- Hi guys. KK from South Australia. Just wanted to thank you for my prompt seed delivery from you. Great selection, easy ordering and payment, and 21-day stealth delivery from the other side of the world. You guys will be my go-to from now on. Anyone looking to order soil below can do so with confidence if my fantastic experience is anything to go by. I'll let you know how my GG4, BB3, Gorilla Zskittlez, and Amnesia Lemon fared.
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Herbies Team 6 September 2021- Hello King Kobi, thank you for your review. It's important to know that you were satisfied and we look forward to seeing you again soon at Herbies.
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- antechynus3 September 2021
- Great job guys, really happy.. Delivery to Australia easy and fast. Will be ordering again soon.
4 Herbies Team 4 September 2021- Hello Antechynus, Thanks for the feedback, it's great to hear that the order arrived safely and soundly. We wish you good luck with your hobby and hope to see you again soon.
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- JoeJoe28 January 2022
- I tried to order and the system was messed up, I guess. I ended up having to go through my bank to get my money back. The transaction didn't go through but there was money missing. I ordered from here years ago and it was easy to order and a great product. I'm nervous about trying to order from here again.
3 Herbies Team 9 March 2022- Hello JoeJoe,
Thank you for sharing your experience with us. Information about the payment process is provided during checkout here: https://herbiesheadshop.com/payments. When choosing to pay by card, the customer must ensure that their card has 3D Secure technology enabled. Instructions on how to enable this feature are also mentioned there. 3D-Secure is a protection system designed to protect your account from fraudulent activity. Furthermore, our system only accepts standard debit or credit cards that allow international transactions.
When processing a card payment, the confirmation process includes reserving the total amount needed to complete the purchase. In cases where authorization has not been received by our transaction processor, the card will not be charged the order amount. However, the card-issuing bank may hold the funds, and you will see this in your transaction history for up to 10 business days before the full amount is released to your account balance.
We have been informed that you have already recovered your funds, as the money is normally automatically refunded within a few days. Our company also offers other payment options, so our customers are encouraged to choose them if paying by card does not seem appropriate.
We look forward to seeing you again in our store and ensuring that shopping with Herbies is easy and enjoyable.
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- Rhys Pendlebury2 October 2021
- It took a little less than a month to get here to Melbourne Australia, I was a little skeptical at first buying the seeds because I've been burned in the past but that's no need here because Herbies seeds arrived! I'm very happy with how they're going so far, they even threw in some free gorilla glue seeds with my Girl Scout cookie order! I highly recommend Herbies seeds and I swear this is a legit review so don't hesitate to order from this site, I assure you there is no scam here! Thank you Herbies seed a huge A+++
3 Herbies Team 3 October 2021- Hello Rhys, thank you for the review. We appreciate your feedback and are happy to hear that you are satisfied with the delivery and the extra bonus seeds. It is our pleasure to satisfy our customers and we look forward to seeing you again, making you even happier.
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- Daniel19 February 2021
- About five weeks ago, I ordered nearly three hundred dollars' worth of seeds that never arrived. I contacted my local carrier, who told me the package was lost. I then contacted Herbies and was told I would have to wait another two weeks before even considering returning the seeds. I have serious doubts that they care about my seeds or my money. I won't be buying from them again anytime soon!
3 Herbies Team 20 February 2021-
Hi Daniel,
We are sorry to hear about this delay. We have not received any confirmation from the postal service that your order has been lost. According to our policy, we consider a package lost if its tracking is not updated within the 25-day period. If you have confirmation from your local post office about the lost order, please share it with us and we can resend your order immediately.
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- brd4 January 2021
- always top notch will never buy another were
3 Herbies Team 7 January 2021-
Hello brd,
Thank you for your review of our store, we are glad to hear that you think so. We hope to see you again soon!
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- Sensisista16 October 2020
- Still waiting for seeds to arrive 5 weeks now ordered, three weeks after ordering and nothing however good communication with Herbie's assured me with another order but I just received the exact same email telling me it will be late and don't worry unfortunately I have doubts I won't do it a second time
3 Herbies Team 19 October 2020-
Hello Sensisista,
We're so sorry your orders are delayed. Unfortunately, the COVID-19 situation has negatively affected postal delivery times. However, don't worry - the tracking for your last order was updated yesterday, and it should arrive soon.
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- Jonk24 September 2020
- Consistent over the years, excellent customer service and fast shipping with quality products. A++
3 Herbies Team 25 September 2020-
Hello Jonk,
Thank you for your review of our store. We are really happy to hear that you are satisfied with our service and products over the years. We hope to see you again soon!
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- BossGrows24 November 2019
- Unable to place an order. The contact number for payments doesn't work. The old website format is more user-friendly. No response to emails. I don't know what happened to this company, but it was much better before.
3 Herbies Team 28 November 2019-
Hello, thank you for the review!
By the time we received your review, we had 24/5 working schedule. Now our support team works 24/7, you can get a quick and a highly-qualified consultation with our chat managers anytime.
Regarding payment - unfortunately, card payments were not available at the moment of placing your order, please accept our apologies for inconvenience caused. The situation appeared due to technical problems on the side of our partner. Now everything works in the proper way.
In the nearest future we will introduce a brand new discount system, please follow our news section here for updates. Now we offer promotions and free bonus seeds offers.
We understand that some of our old trusted customers may temporarily find our new website difficult to navigate, as they are used to previous version of Herbies. The website updating has opened the door for new opportunities – both for us and for our customers. We have more functions now, searching became more convenient.
We are sure that you will find our new website more user-friendly after you use it for a while. In addition, as was mentioned above, we work 24/7 now. If you face any difficulties while using our new website, please feel free to reach us via online chat anytime – we are here to help you!
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- G Unit31 October 2019
- Absolutely the best, most reliable, and easiest company to deal with. Amazing service, always reliable and informative staff - no other store is even in the ballpark of HERBIES!! I can't recommend them highly enough.
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