Reviews

Hello Ant,

Thank you for sharing your opinion with us - we appreciate it! Indeed, we have had some issues with delivery to Australia and recently published a warning article about it: https://herbiesheadshop.com/blog/important-notice-for-our-clients-in-australia-and-oceania However, we must say that we are not going to abandon Australia and leave our customers like this. On the contrary, we have been working to improve the situation and create new options to deliver to Australia safely and securely. We hope it won't take too long and we will resume normal workflow soon!

Hello,

Thank you for reporting the issue. Your order may be in transit at the moment, and Nevada may be one of the facilities the order needs to go through. Please contact us about this via online chat or [email protected], as you did not mention the order number and there is no order affiliated with the email you noted below. Our managers will be happy to assist you with any issues. We hope to hear from you soon!

Hello Medical Feco, thank you for your review. It's a pleasure to hear your satisfaction with the delivery time and customer service. We hope to see you soon in Herbies and wish you good luck.

Hello King Kobi, thank you for your review. It's important to know that you were satisfied and we look forward to seeing you again soon at Herbies.

Hello Antechynus, Thanks for the feedback, it's great to hear that the order arrived safely and soundly. We wish you good luck with your hobby and hope to see you again soon.

Hi Daniel,
We are sorry to hear about this delay. We have not received any confirmation from the postal service that your order has been lost. According to our policy, we consider a package lost if its tracking is not updated within the 25-day period. If you have confirmation from your local post office about the lost order, please share it with us and we can resend your order immediately.

Hello Sensisista,

We're so sorry your orders are delayed. Unfortunately, the COVID-19 situation has negatively affected postal delivery times. However, don't worry - the tracking for your last order was updated yesterday, and it should arrive soon.

Hello, thank you for the review!
By the time we received your review, we had 24/5 working schedule. Now our support team works 24/7, you can get a quick and a highly-qualified consultation with our chat managers anytime. 
Regarding payment - unfortunately, card payments were not available at the moment of placing your order, please accept our apologies for inconvenience caused. The situation appeared due to technical problems on the side of our partner. Now everything works in the proper way.
In the nearest future we will introduce a brand new discount system, please follow our news section here for updates. Now we offer promotions and free bonus seeds offers.
We understand that some of our old trusted customers may temporarily find our new website difficult to navigate, as they are used to previous version of Herbies. The website updating has opened the door for new opportunities – both for us and for our customers. We have more functions now, searching became more convenient. 
We are sure that you will find our new website more user-friendly after you use it for a while. In addition, as was mentioned above, we work 24/7 now. If you face any difficulties while using our new website, please feel free to reach us via online chat anytime – we are here to help you!