Reviews
- ChobuhGrower9 April 2020
- I would rate this less than a zero It's been well over a month and still no seeds, I ordered my seeds before the covid19 pandemic and still no seeds no compensation horrible customer service all agents are lying I would never buy seeds from this site again.
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Herbies Team 20 April 2020-
Good morning,
We're sorry to hear your original order was lost in the mail. A free duplicate is on its way to you, as guaranteed.
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- Dayday 199915 January 2020
- Only one of the greenhouse seeds and the lemon skunk beans has sprouted. The Blackskull seeds have been fine so far, I had a problem years ago with the seeds not being what they say they hoped for the best.
-1 Herbies Team 13 February 2020-
Good morning,
Thank you for your feedback.
Seed banks guarantee maximum germination, meaning that 70% of the seeds in a pack will germinate, for example—at least 7 out of 10 or 3 out of 5. However, cannabis seeds are biological material, and their ability to germinate can be affected by a wide range of external factors. Instances of poor germination are relatively rare, and we have a complaints form to assist our customers with any germination issues. You can fill it out if you have experienced a problem with our seeds, and the compliance officer will contact you shortly.
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- Sprmario23 January 2021
- I ordered my first seeds at the end of October. The first seeds were confiscated on December 3rd. I informed Herbies, they mailed duplicates and I just received my seeds. The virus was the cause of the delay, they said, but when tracking, I could see the seeds settling for 3 weeks in the same spot with both orders. Delivery was not fast at all.
-2 Herbies Team 23 January 2021-
Hello Sprmario,
Thank you for your feedback. It is true that the postal service is experiencing delays in its work, due to the COVID-19 situation, delivery may take that long, unfortunately as the postal service is a third party, we cannot affect the delivery speed. We sincerely apologize for the long delivery time.
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- Chris Edwards8 August 2020
- Herbies has excellent service. My order got lost in the mail, so they sent me a duplicate. I ended up getting both packages and I'm glad I did. Would give 5 stars, but some of the seeds are very, very small. I'll update in the future depending on whether they germinate or not.
-2 Herbies Team 10 August 2020-
Hi Chris,
Thanks for the review. Seeds are living biological material, so they may vary in shape and color, so please try them; their appearance shouldn't affect their germination capacity. We look forward to your update, thank you!
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- John18 July 2020
- My shipment was supposed to arrive in three weeks. But it took 9, I'll keep that in mind! ,!!!
-2 Herbies Team 23 July 2020-
Hello John,
Please accept our sincere apologies for the delay, as the COVID-19 situation is negatively impacting the postal service's work speed. We regret this issue has occurred, and we assure you that it was never our intention to keep you waiting.
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- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They sent a replica of my order with free beans. I hope my order arrives this time.
-2 Herbies Team 24 June 2020-
Hello Randall Dison,
Thank you for the review. We're sorry your original order was lost in transit, but don't worry, we're already sending a replacement with some bonus seeds for your wait. We hope it reaches you soon.
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- Bill7129 May 2020
- I will never order from them again it's been over a month and still no seeds now I have to wait longer as they are out of stock of what I ordered should have stayed with the other company I was ordering from I always received my order without delay they will not refund my money it's such a shame I've heard a lot of good things about the herbs but my experience is never again hell
-2 Herbies Team 29 May 2020- Hello Bill,
Thank you for the review. We regret that this issue has occurred, please be assured that we will resolve it soon for your benefit.
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- C H20 May 2020
- Very stressful to use first the payment didn't go through then Sumone helped me after a week of trying to wait patiently. Then wait again to get the order and the tracking number didn't get one yet. So after 3 days I asked about it then I got one the next day. Then the order Spain didn't move for about 14 days was like mmmmm maybe because of covid-19 as I ask.... no now lost. So they said they sent it was like ok. Look at the reviews and this happens a lot. Then they were told they couldn't make it because it saw r out.. so I looked yes for one that's what I would like to have the most but the second one wasn't different size less or bigger. So I was told it was sold out and tried to sell me something else. Sill trying to figure this all out from April 10th to May 19th. SMH so frustrated...and yes I had them in the past and never this bad
-2 Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We're sorry to hear you've encountered some difficulties. We've implemented new payment systems to make the checkout process more convenient for our customers. Due to the current global situation, it's taking longer than usual to reach our customers. We've shipped duplicate orders, and they should have already reached you.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost 5 more weeks in Spain, I received a new order, I'm not sure if it will arrive either, they certainly are not rushing to make a reshipment. Beware of your order from the UK to London
-2 Herbies Team 4 June 2020-
Thanks for the reply,
Indeed, the COVID-19 situation is negatively affecting delivery services, so some packages have been delayed or even lost. At the same time, we ship every package on time, and we cannot affect delivery because the postal service is a third party and will replace the package if it is lost.
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- Teresa Markley14 May 2020
- Best customer service ever! Will always buy from here only. Quality products, arrives quickly, great prices. Highly recommend.
-2 Herbies Team 15 May 2020-
Hello Thérèse,
Thank you for your kind words. We hope to see you again soon!
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