Reviews
- N.S22 February 2020
- Herbies has a lot of good strains here, I'm happy with the selection, this time I went with the purple cherry punch still waiting for the authorization that they received my payment, it's taking longer than expected but I'm sure it will reach them soon. I made the payment 3 days ago on February 19th, so they should receive it by Monday and they will be able to provide me with the final result
-2Herbies Team
25 February 2020-
Hello NS,
Thanks for the review.
We're sorry to hear your payment has been delayed. This can sometimes take longer than expected due to bank issues. We'll make sure to ship your order as soon as the payment arrives. We've also emailed you for clarification so we can find your payment faster.
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- Angela Watkins9 June 2020
- I wrote a review and it was deleted. I placed an order on 4/20. I checked the tracking, the last time tracking was posted was on 4/28 from Spain. My order # 829685 & 829684. Where are my seeds? I will update my review once I receive the seeds. I used to get seeds from you, it only took about 10 days. I need my seeds. Thank you.
-3Herbies Team
10 June 2020-
Hello Angela,
We have not deleted your reviews,
Regarding orders - the last order was replaced with a duplicate, and it is on its way to you now. Delivery delays are only occurring due to the COVID-19 situation, which is negatively affecting delivery times, as stated in the warning on the website. We regret this and sincerely hope that the replacement will reach you soon.
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- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
-3Herbies Team
12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Marcus23 June 2021
- I thought I had found a great seed bank but they only exclude certain CC or debit cards. I have a secured credit and debit card and your system will not exclude my cards at all so scrape this website and keep looking for one that is allowed to except more, all, etc. debit and credit cards but the money after payment showed on my end that the charge had been made but this was not taken as money but very upset and disheartened with the whole ordeal!!!
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- scarpenter21 January 2022
- Ordered, declared delivered, obviously to the wrong address. OUT OF my money, no seeds. When they say they deliver via tracking to anyone's house, you're dead, no seeds. I've ordered before with no issues, delivered as expected. Helpful customer service, however, wasn't going to stand by the customer believing I never received it. So sad.
-5Herbies Team
4 March 2022- Hello Scarpenter,
Thank you for your review. Indeed, thanks to the tracking information we rely on, the package was delivered. Since the order was declared "delivered," our obligations have been fulfilled, as the order was packed, shipped, and delivered—all the terms of the contract between the customer and the seller have been met. At the same time, we have no reason not to believe you, and we have launched an investigation into this matter to find out what happened and address the issue accordingly after the results. Our top priority is a satisfied customer, so we will not leave you and will do our best for you in this situation. We appreciate your kind words about our customer service; our team fully intends to help and resolve the issue.
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- Imran843 July 2021
- Thank you Herbies for delivering my package, top notch stealth delivery, excellent customer service and top notch stealth delivery, thank you
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