Reviews
- Chris Edwards8 August 2020
- Herbies has excellent service. My order got lost in the mail, so they sent me a duplicate. I ended up getting both packages and I'm glad I did. Would give 5 stars, but some of the seeds are very, very small. I'll update in the future depending on whether they germinate or not.
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Herbies Team 10 August 2020-
Hi Chris,
Thanks for the review. Seeds are living biological material, so they may vary in shape and color, so please try them; their appearance shouldn't affect their germination capacity. We look forward to your update, thank you!
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- John18 July 2020
- My shipment was supposed to arrive in three weeks. But it took 9, I'll keep that in mind! ,!!!
-2 Herbies Team 23 July 2020-
Hello John,
Please accept our sincere apologies for the delay, as the COVID-19 situation is negatively impacting the postal service's work speed. We regret this issue has occurred, and we assure you that it was never our intention to keep you waiting.
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- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They sent a replica of my order with free beans. I hope my order arrives this time.
-2 Herbies Team 24 June 2020-
Hello Randall Dison,
Thank you for the review. We're sorry your original order was lost in transit, but don't worry, we're already sending a replacement with some bonus seeds for your wait. We hope it reaches you soon.
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- Bill7129 May 2020
- I will never order from them again it's been over a month and still no seeds now I have to wait longer as they are out of stock of what I ordered should have stayed with the other company I was ordering from I always received my order without delay they will not refund my money it's such a shame I've heard a lot of good things about the herbs but my experience is never again hell
-2 Herbies Team 29 May 2020- Hello Bill,
Thank you for the review. We regret that this issue has occurred, please be assured that we will resolve it soon for your benefit.
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- C H20 May 2020
- Very stressful to use first the payment didn't go through then Sumone helped me after a week of trying to wait patiently. Then wait again to get the order and the tracking number didn't get one yet. So after 3 days I asked about it then I got one the next day. Then the order Spain didn't move for about 14 days was like mmmmm maybe because of covid-19 as I ask.... no now lost. So they said they sent it was like ok. Look at the reviews and this happens a lot. Then they were told they couldn't make it because it saw r out.. so I looked yes for one that's what I would like to have the most but the second one wasn't different size less or bigger. So I was told it was sold out and tried to sell me something else. Sill trying to figure this all out from April 10th to May 19th. SMH so frustrated...and yes I had them in the past and never this bad
-2 Herbies Team 22 July 2020-
Dear CH,
Thank you for your feedback. We're sorry to hear you've encountered some difficulties. We've implemented new payment systems to make the checkout process more convenient for our customers. Due to the current global situation, it's taking longer than usual to reach our customers. We've shipped duplicate orders, and they should have already reached you.
We hope to see you again soon!
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- G Johnson17 May 2020
- I waited almost 5 more weeks in Spain, I received a new order, I'm not sure if it will arrive either, they certainly are not rushing to make a reshipment. Beware of your order from the UK to London
-2 Herbies Team 4 June 2020-
Thanks for the reply,
Indeed, the COVID-19 situation is negatively affecting delivery services, so some packages have been delayed or even lost. At the same time, we ship every package on time, and we cannot affect delivery because the postal service is a third party and will replace the package if it is lost.
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- Teresa Markley14 May 2020
- Best customer service ever! Will always buy from here only. Quality products, arrives quickly, great prices. Highly recommend.
-2 Herbies Team 15 May 2020-
Hello Thérèse,
Thank you for your kind words. We hope to see you again soon!
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- N.S22 February 2020
- Herbies has a lot of good strains here, I'm happy with the selection, this time I went with the purple cherry punch still waiting for the authorization that they received my payment, it's taking longer than expected but I'm sure it will reach them soon. I made the payment 3 days ago on February 19th, so they should receive it by Monday and they will be able to provide me with the final result
-2 Herbies Team 25 February 2020-
Hello NS,
Thanks for the review.
We're sorry to hear your payment has been delayed. This can sometimes take longer than expected due to bank issues. We'll make sure to ship your order as soon as the payment arrives. We've also emailed you for clarification so we can find your payment faster.
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- Angela Watkins9 June 2020
- I wrote a review and it was deleted. I placed an order on 4/20. I checked the tracking, the last time tracking was posted was on 4/28 from Spain. My order # 829685 & 829684. Where are my seeds? I will update my review once I receive the seeds. I used to get seeds from you, it only took about 10 days. I need my seeds. Thank you.
-3 Herbies Team 10 June 2020-
Hello Angela,
We have not deleted your reviews,
Regarding orders - the last order was replaced with a duplicate, and it is on its way to you now. Delivery delays are only occurring due to the COVID-19 situation, which is negatively affecting delivery times, as stated in the warning on the website. We regret this and sincerely hope that the replacement will reach you soon.
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- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
-3 Herbies Team 12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- 5 810 ratings
- 4 34 ratings
- 3 8 ratings
- 2 5 ratings
- 1 26 ratings