Reviews
- Daniel19 February 2021
- About five weeks ago, I ordered almost three hundred dollars worth of seeds that never arrived. I contacted my local carrier who told me the package was lost, I then contacted Herbies and have been told i have to wait another two weeks before they even consider resending the seeds. I have serious doubts that they care about my seeds or my money. I will not be buying from them again any time soon!
Herbies Team20 February 2021-
Hello Daniel,
We regret to know that this delay happened. From our end, we did not receive any confirmation from the postal service that your order has been lost, according to our policy, we consider a parcel lost if it's tracking is not updated during the 25 day period. If you have a confirmation from your local post office regarding order being lost, please share it with us and we'll be able to resend your order right away
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- Fileeepo11 February 2021
- I've used Herbies for several years now with no problems. Hard to know why 2021 has turned out to be so problematic. Is it Covid or the UK now being outside the EU . Still waiting on a delivery placed and processed and tracked in Spain over 3 weeks ago.
Herbies Team12 February 2021-
Hello Fileeepo,
Thank you for your review. It is true that the COVID-19 and UK quitting the EU has affected the delivery time in a negative manner, but please do not worry - we provide a replacement guarantee for the lost parcels and we have already contacted you regarding this issue
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- J cook11 February 2021
- Great customer service made sure i was Took care of very well
Herbies Team12 February 2021-
Hello J cook,
Thank you for your review and your kind words, we are so happy to hear that!
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- JP Worldwide18 October 2020
- Great site and service!
Herbies Team19 October 2020-
Hello JP Worldwide,
Thank you for your kind words, we are happy to hear that!
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- Tomthetank18 May 2020
- Excellent service as normall. Extra time waiting due to covid19. Would of got 5 stars but always seem to get a auto seed no matter what I pick. Great site and customer service. Seeds have been right up their with the best of the best strain also.
Herbies Team15 June 2020-
Thank you for the review, Tomthetank
If you mean an auto gorilla glue, bonus seed - it is a bonus seed for every purchase, but we have photoperiod bonus seeds too, just reach our chat assistants if you would change them
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- Liam16 May 2020
- Worse customer service iv ever experienced i wouldnt order from herbies if it was free been prommised that my seeds over £300 worth are on there way been getting told this for about 4 weeks ore more whilst waiting for this order i ordered from seedsman and the delivery was here in less than a week so postal being back logged aint the problem its herbies. Then to be prommised a refund within a few days ore less wich it aint happend yet and doesent look like it will i have all the proof and lies in emails and consultant chat if you order today you mynt be lucky and get your order for Christmas any body wants proof message me il be happy to send copys of the chat and emails come on herbies lets hear your excuses
Herbies Team27 May 2020-
Dear Liam,
I regret to hear that you have faced such inconvenience with our service.
As a direct result of the COVID-19 situation, delivery times for postal and courier services have been affected negatively. We truly regret this situation.
However, the postal service is a third party, thus we we can not control their speed of work. We have packed and dispatched the parcel properly and on time, the delays has appeared during transportation.
The refund has been issued, the time it takes depends on a payment system you were using and your local bank.
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- S Polan30 October 2019
- Fast delivery, well packaged and no fuss. Seeds were in great condition and again well packaged.
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- Mr Mike Willcox9 January 2019
- good helpfull service
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- D’randa14 November 2023
- Great selection, great customer service. I’ve placed a few orders and had issues and herbies staff was beyond helpful with each order. 10/10 recommend.
Herbies Team16 November 2023- Hello D’randa,
Thank you for the review, we are very happy to hear that you are satisfied with our customer service! We wish you all the best and hope to see you again soon
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- mcdan13 June 2023
- Decent seed selection but a pain in the ass to purchase. Payment methods offered are lacking.
Herbies Team16 November 2023- Hello mcdan,
Thank you for your feedback. It's great to hear that you're satisfied with our selection. As for the payment methods - it is regretful to hear that you've faced this obstacle, we do however offer an instruction for each payment method at our Payments page to make the payment process easier for the customer. We are constantly working on improving our services, we would be really grateful if you could describe the faced issue in more details so that we could attend to it
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