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JTJ

10 June 2020
- AWESOME--
0
Ch

9 June 2020
- Excellent customer service. From the online agents to the compliance department. I had some germination issues. And some strains were within the germination percentage. The compliance department took care of it completely and quickly.
0
Herbies Team

10 June 2020
- Hello Ch,
  
  Thank you for your review and kind words. We are happy to hear that you are satisfied with our service and department and hope to see you again soon!
0
Fletcherr 3

9 June 2020
- Shipping took longer than the first purchase because of carona but my packages finally arrived and couldn't be happier! Thank you Herbies fr
0
Herbies Team

10 June 2020
- Hello Fletcherr,
  
  Thank you for your review. The COVID-19 situation is affecting delivery times negatively, so it may take longer than expected, but it will eventually reach you.
0
Angela Watkins

9 June 2020
- I wrote a review and it was deleted. I placed an order on 4/20. I checked the tracking, the last time tracking was posted was on 4/28 from Spain. My order # 829685 & 829684. Where are my seeds? I will update my review once I receive the seeds. I used to get seeds from you, it only took about 10 days. I need my seeds. Thank you.
0
Herbies Team

10 June 2020
- Hello Angela,
  
  We have not deleted your reviews,
  Regarding orders - the last order was replaced with a duplicate, and it is on its way to you now. Delivery delays are only occurring due to the COVID-19 situation, which is negatively affecting delivery times, as stated in the warning on the website. We regret this and sincerely hope that the replacement will reach you soon.
0
Bendecido Farms

8 June 2020
- From California with love. From day one, the customer service has been the best!! My favorite online store to order from. They go above and beyond and are with you every step of the way. We go through tough times and even they shine. Highly recommended.
0
Herbies Team

11 June 2020
- Hello Bendecido,
  
  Thank you for your review, it's very nice to know that you feel this way. We hope to see you again soon!
0
Luke

6 June 2020
- Ordered from Herbies, I'm in the UK, arrived in about 12 days, even during lockdown. Would recommend and use again thanks
0
Herbies Team

11 June 2020
- Thanks for the review, Luc
  
  We are glad everything went well, we hope to see you again soon!
0
Al

4 June 2020
- Two weeks from Two weeks delivery from Spain to the UK. Happy, considering the delays with the Covid-19 situation. Excellent communication, both before and after purchase. Hats off to nature. and rock n roll.
0
Herbies Team

11 June 2020
- Thanks for the review, Al
  
  The COVID-19 situation is causing postal delays recently. Despite this, we are doing our best to provide our customers with an appropriate level of service and we are pleased that you are satisfied with our service. We hope to see you again soon!
0
Dana Benton

2 June 2020
- My first order was placed at the beginning of the virus lockdown in the US. I received my order in 2 1/2 weeks. Thank you for your service, Herbies.
0
Herbies Team

11 June 2020
- Hello Dana,
  
  Thank you for your feedback. We regret the delay, but it's good to know that you find our service convenient despite it. We wish you good luck with your hobby and hope to see you again soon!
0
Steve

2 June 2020
- I have never experienced such excellent customer service with an online store in my life. I had a mix-up with an order and it was sorted very professionally and quickly. I dealt with two separate complaints staff members and both were amazing. My order was sorted and I even received extra seeds. Until this year, I used a wide range of online stores for seeds. I will only use herbs from now on. The seeds are always in excellent condition and my experience with the staff has been truly inspiring.
0
Herbies Team

11 June 2020
- Hello Steve,
  Thank you for your honest review. We do our best to provide our customers with appropriate service and all the assistance they may need, and we are very happy to know that you are satisfied with our service. We wish you good luck in your hobby and hope to see you again soon!
0
Coughfee420

1 June 2020
- I received my product quickly, I will order again
0
Herbies Team

11 June 2020
- Hello Coughfee,
  
  Thank you for your kind words! We hope to see you again soon.
0

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