Reviews
Our reviews
Reviews.io
- kenhallam452 April 2022
- Fantastic company to deal with on every level. I responded to EVERY email I sent, no matter how obscure my request was!! I have and will recommend herbs to everyone. Thanks guys
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Herbies Team 5 April 2022- Hello,
Thank you for your review, it's a pleasure to hear that you are satisfied with our service. We look forward to seeing you again in our store and sincerely wish you the best.
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- Go to the other stores23 February 2022
- Terrible customer service, they don't speak or understand English well. I regret not going with my gut and using another store. The reason they are "highly rated" is because they censor all negative reviews. They don't honor their verbal or verbally binding agreements. Someone with more time on their hands should file a lawsuit for violation of consumer rights, false advertising, and breach of legally binding verbal/written agreements.
1 Herbies Team 24 March 2022- Hello,
Thank you for sharing your unique experience at our store. Our standard customer agreement for the services we provide is outlined in these Terms and Conditions, as well as in each of the documents we refer to here (https://herbiesheadshop.com/terms-and-conditions). This information is open to every customer, and we don't want to make anyone uncomfortable with our product or service. However, if an issue arises and it isn't handled as our respected customer intended, it could mean that it's not in line with our policy.
By visiting, using, and/or purchasing from our website https://herbiesheadshop.com, you agree to our Terms and Conditions, Privacy Policy, and Limited Disclaimer.
Herbies Headshop provides fair support, follows the agreements outlined in our policy, and treats every customer with respect. We may have good and bad reviews, which is completely normal and acceptable. All our respected customers are aware of our friendly customer service and know that we are always here to help you.
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- Jackie D23 February 2022
- I love Herbies... Great service. .and a little bit A very happy grower Thank you Herbies... waiting for a new order tomorrow. Brilliant follow up 👍
1 Herbies Team 24 February 2022- Hello Jackie D,
Thank you for leaving such a positive review, we deeply appreciate it! It's inspiring for us to know that you are satisfied with our service and products. We wish you good luck with your hobby and look forward to seeing you around :)
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- jeff20 February 2022
- 3 times Ive ordered seeds. They turned up every time. AL the seeds have germinated..not 1 failure. Dont use anyone else.
1 Herbies Team 21 February 2022- Hello Jeff,
Thank you for your trust in us. We are delighted that your experience was pleasant and productive. We hope it will always be the same!
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- u60419 February 2022
- Excellent
1 Herbies Team 21 February 2022- Hello u604,
Thanks for the review, we are always happy to keep up the good work. We wish you the best!
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- John15 February 2022
- Never had a problem ordering seeds. Always arrive on time. I only wish Herbies would rotate the free seeds. The last two times I ordered, I declined the free seeds because they aren't strains I care for.
1 Herbies Team 25 February 2022- Hello John,
We are glad to know that your experience with us was pleasant and smooth. Regarding the free seeds, we will take that into account - thank you very much for that. Our team wishes you the best and hopes to see you again!
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- Keith10 February 2022
- I can't place an order because my credit card isn't going through. I called my bank and it's not on their end. I tried calling customer support and no call back. Very frustrating.
1 Herbies Team 5 March 2022- Hello Keith,
Thank you for leaving a review. As you informed us via email, your card does not have 3-D Secure technology enabled. This is a mandatory measure for card payments on our site. Our respected customers can easily find information regarding all payment requirements here: https://herbiesheadshop.com/payments.
Before proceeding with the payment again, contact your bank directly to find out if your card supports 3D-Secure verification codes and allows international transactions. Our payment system does not accept government payment cards, American Express cards, or prepaid cards. If you have any payment issues, please contact our online managers or fill out a claim form. You can also contact us via [email protected] or [email protected]. Our managers are always here for you. We hope your future purchases go well and look forward to seeing you here again!
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- numbat459 February 2022
- Fast and quick delivery great
1 Herbies Team 10 February 2022- Hello Numbat45,
Thanks for the review, it's great to hear you're happy with the delivery, we wish you luck with your hobby and hope to see you again soon
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- That kiwiland guy29 January 2022
- Amazing, I was very skeptical, I received my order in a week, super fast, easy tracking, very very happy, thank you
1 Herbies Team 29 January 2022- Hello this guy from kiwiland,
Thanks for the feedback, it's great to hear that your order has arrived and that you are happy with our store, we wish you good luck with your hobby and hope to see you again soon
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- Steve Griffith25 January 2022
- Herbie's is a scam
1 Herbies Team 29 January 2022- Hello Steve,
Thank you for your reply. It's unfortunate to hear that your experience with us wasn't as stellar as we'd like. We contacted you about this issue, but received a response stating that you didn't want to discuss it. If you've changed your mind, please contact us and we'll be happy to help.
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