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a9omaly

20 October 2022
- First of all, the website user interface is definitely one of the nicest and most user-friendly interfaces of most online seed banks. Great job with communication and customer support as well. My seeds arrived in India in 18 days without any hassle... even though things got tight at customs. I know it's possible that every order I place might not reach me, but the fact that you all guaranteed me a 100% refund/reshipment for such an instance was an amazing reassurance, especially since I'm a noob first time customer. Still to germinate the seeds, but I'm blown away by how fast and easy everything is, not to mention the freebies you guys offer :))) Will DEFINITELY be back for more, 5/5 stars. Amazing service, much appreciated <3
1
Herbies Team

1 November 2022
- Hello,
  
  Thank you for your review - we're happy to know that your experience with us has been this pleasant so far and hope our future cooperation will be even greater. We wish you good luck with your hobby and will be looking forward to seeing you in our store again :)
1
Kosovo Je Srbija

7 July 2022
- I ordered again and then they took the seeds to customs. Herbies refunded me every last cent. A pretty fair shop. I will always order from them. If the seeds don't arrive, they will refund you or send you seeds for free. Nothing bad can happen to you. 😉
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your story with us - it was truly unfortunate to hear that your order was seized, but we are happy to help our customers in such situations and our guarantees are always honored. However, I hope your future orders go well :)
1
Someguy

17 June 2022
- Have ordered seeds for the last year, every thing has gone smoothly. With many seeds germinated, only 3 didnt. Win some lose some. Overall 5 on the customer service.
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your positive experience with us - we're glad to hear you rate our customer service so highly! Regarding germination issues - we have satisfaction guarantees for such cases, so if you don't mind - please contact us at [email protected]. We will be happy to review your case.
0
beezerbevins

24 April 2022
- All my strains did great. They all germinated except for 4 out of 5 of my grandmother's purple seeds. But 4 of my GMP seeds didn't and my auto gelato seed didn't pop. I thought it was me, but my other 15 seeds germinated and popped. This is my first time buying seeds online and I'm just trying to find a place I can trust. Blueberry Hill is doing just as well as Gorilla Glue Auto.
1
Herbies Team

11 May 2022
- Hello,
  
  Thank you for sharing your experience with us. If you have any germination issues, please contact us here at [email protected] or fill out a claim form on the Satisfaction Guarantees page. Germination capacity can be affected by a variety of factors, so it's essential to investigate your individual situation and provide the necessary assistance. We look forward to being your number one online store, so please don't hesitate to contact us if you have any problems or questions.
0
kenhallam45

2 April 2022
- Fantastic company to deal with on every level. I responded to EVERY email I sent, no matter how obscure my request was!! I have and will recommend herbs to everyone. Thanks guys
1
Herbies Team

5 April 2022
- Hello,
  
  Thank you for your review, it's a pleasure to hear that you are satisfied with our service. We look forward to seeing you again in our store and sincerely wish you the best.
0
R Hollis

13 March 2022
- I left messages about supposedly closing down I paid for an order if this is true I would like my money back they do not return my calls
1
Herbies Team

13 March 2022
- Hello R Hollis,
  
  Just to let you know we are not closed. The Herbies support team is here to talk 24/7 with short breaks at 8-11am (GMT) and 8-11pm (GMT). If you call us during these times, our support team will call you back immediately after the break ends. Additionally, you can contact us via online chat or email here [email protected] and here [email protected]. We receive a lot of emails, but rest assured, no one is ignored, as we value and respect every customer.
  
  Your order has been paid for and shipped, and is currently on its way to you. Our quality manager has already contacted you regarding this matter. We hope everything is clarified for you and you will receive only positive feedback.
-1
order#

1 March 2022
- In 2020, I went to this site to buy a batch of hemp seeds and paid more than two thousand USD. They divided the shipment into 6 batches, but I only received the first package. The other one was received. I contacted customer service several times. It wasn't resolved. They only know how to shirk responsibility. They also said that I would make sure I received all the seeds beforehand. When something happens, I would transfer the responsibility to the logistics company. Now I use translation software to write down the facts, just so other consumers can see my experience before purchasing. I just want to say that they are a dishonest team that shirks responsibility and will only leave mistakes and losses for consumers.
1
Herbies Team

13 March 2022
- Hello,
  
  Thank you for sharing your experience with others. Your order was divided into 6 separate packages, all of which were shipped on time to the address provided. This part of our responsibility was handled perfectly. According to the USPS statement and tracking information, all packages were delivered. The officially published information cannot be ignored or accepted; we rely on it. Since packages in the United States are delivered with a signature required, we requested this data from the Spanish Post Office to provide proof. We sent this information to you by email and attached all the documents.
  
  All the facts mentioned lead us to affirm that our company cannot be classified as dishonest, as we provide all the information, assistance, and most importantly, the delivery has been officially confirmed. In case of loss or seizure of the order, we provide a full refund or a duplicate order. We have cases with problems like this and provide our respected customers with the necessary assistance. All parts of your order have been confirmed as delivered and the investigation has doubly confirmed this.
-1
Jackie D

23 February 2022
- I love Herbies... Great service. .and a little bit A very happy grower Thank you Herbies... waiting for a new order tomorrow. Brilliant follow up 👍
1
Herbies Team

24 February 2022
- Hello Jackie D,
  
  Thank you for leaving such a positive review, we deeply appreciate it! It's inspiring for us to know that you are satisfied with our service and products. We wish you good luck with your hobby and look forward to seeing you around :)
0
jeff

20 February 2022
- 3 times Ive ordered seeds. They turned up every time. AL the seeds have germinated..not 1 failure. Dont use anyone else.
1
Herbies Team

21 February 2022
- Hello Jeff,
  
  Thank you for your trust in us. We are delighted that your experience was pleasant and productive. We hope it will always be the same!
0
u604

19 February 2022
- Excellent
1
Herbies Team

21 February 2022
- Hello u604,
  
  Thanks for the review, we are always happy to keep up the good work. We wish you the best!
0

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