Reviews
- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
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Herbies Team 12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
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- Customer12 May 2020
- I had a lost delivery that had been delivered according to tracking but no package was received and understandably the guys at Herbies were not responsible but went there to give me a bonus on my next order... quality service (Gabriel)
-1 Herbies Team 12 May 2020-
Good morning,
Thank you for your review, we are glad to know that you are satisfied with our service!
Respectfully, Herbies
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- Ben P8 May 2020
- I ordered from Herbies because of the good reviews. Your prices are very reasonable. I will do another review after I receive it and it begins germinating.
-1 Herbies Team 12 May 2020-
Hello Ben,
Thank you for the review. We hope to hear from you soon!
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- sadbuthappy4 May 2020
- thanks to everyone at herbies, I ordered seeds on April 15th, just received them, May 4th a long wait but only then to be expected really happy with the purchase thanks guys
-1 Herbies Team 5 May 2020-
Hello and thank you for your feedback. We regret the delay and thank you for your understanding.
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- hconeil19571 May 2020
- I just love Herbies.. Have never had any problems, got some awesome genetics and really good germination and healthy plants every time... I can't hardly wait to get this last order germinated and in the ground... I always find so much hope for the future, after that "package" from Herbies arrives.. Planting a garden is an exercise in hope, and positive thinking... And dreaming about the harvest to come...
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for the review and your kind words. We hope this performance will be even greater than before :)
Respectfully, Herbies
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- hconeil19571 May 2020
- I love herbs... I just received my third order and I can't wait to germinate them and get them in the ground! Shipping took a little longer, because of this covid pandemic, 22 days this time, around 14 days last year, but oh well. The quality of the plants I've grown from previous orders has been amazing! Some of the best cannabis I've ever had the chance to experience... Herbies is the only seed bank I even consider, when it comes to ordering seeds. I love the catalog, the pictures, and the generally detailed descriptions of the plants' qualities and specifics...
-1 Herbies Team 5 May 2020-
Good morning,
Thank you for your feedback. Unfortunately, we are experiencing delivery delays due to the global situation. We are doing everything in our power to make the entire process more comfortable for our customers.
We wish you good luck in your hobby and look forward to your feedback on this variety!
Respectfully, Herbies
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- scottb7325 April 2020
- I always used Herbies when I lived in Scotland, now I am in Canada and have started using Herbies again. I have NEVER had any delivery issues or problems with seeds purchased from Herbies in Scotland, I was waiting for my first delivery to Canada and I do not expect any problems.
-1 Herbies Team 27 April 2020-
Hello Scott,
Thank you so much for your kind words and sharing your experience with us. We hope to see you again soon!
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- Chris Edwards8 August 2020
- Herbies has excellent service. My order got lost in the mail, so they sent me a duplicate. I ended up getting both packages and I'm glad I did. Would give 5 stars, but some of the seeds are very, very small. I'll update in the future depending on whether they germinate or not.
-2 Herbies Team 10 August 2020-
Hi Chris,
Thanks for the review. Seeds are living biological material, so they may vary in shape and color, so please try them; their appearance shouldn't affect their germination capacity. We look forward to your update, thank you!
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- John18 July 2020
- My shipment was supposed to arrive in three weeks. But it took 9, I'll keep that in mind! ,!!!
-2 Herbies Team 23 July 2020-
Hello John,
Please accept our sincere apologies for the delay, as the COVID-19 situation is negatively impacting the postal service's work speed. We regret this issue has occurred, and we assure you that it was never our intention to keep you waiting.
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- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They sent a replica of my order with free beans. I hope my order arrives this time.
-2 Herbies Team 24 June 2020-
Hello Randall Dison,
Thank you for the review. We're sorry your original order was lost in transit, but don't worry, we're already sending a replacement with some bonus seeds for your wait. We hope it reaches you soon.
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