Reviews
- Chris Edwards8 August 2020
- Herbies has great service. My order was lost in the mail so they sent a duplicate. I ended up getting both packages and I’m glad I did. Would rate 5 stars but some of the seeds are very very small. I will update in the future depending if they germinate or not
-2Herbies Team
10 August 2020-
Hello Chris,
Thank you for the review. The seeds are live biological material, so they could differ in shape and shade, so please give them a try, they look should not affect their germinating power. We are looking forward to your update, thank you!
0 -
- John18 July 2020
- My shipment was supposed to be here in three weeks. But it took 9 I would keep that in mind!
,!!!
-2Herbies Team
23 July 2020-
Hello John,
Please accept out deepest apologies for the delay, indeed the COVID-19 situation affects postal service speed of work in negative way. We regret that this issue took place, and we assure you that we never intended on keeping you wait.
1 -
- Randall Dison24 June 2020
- Feeling better. Customer service contacted me again. They sent a replica of my order with free beans. I hope my order arrives this time.
-2Herbies Team
24 June 2020-
Hello Randall Dison,
Thank you for the review. We regret that the original order of yours was lost in transit, but no worries, we are already sending a replacement along with some bonus seeds for your waiting. We hope it will soon reach you
-3 -
- Bill7129 May 2020
- I will never oder from them again been over a month and still no seeds now i have to wait longer cause they are out of stock of what i ordered should have stayed with the other company i was ordering from i always got my order with no delays they wont refund my money its a dam shame i heard alot of good things about herbies but my experience is hell never again
-2Herbies Team
29 May 2020- Hello Bill,
Thank you for the review. We regret that this issue has occurred, please be assured that we will resolve it soon for your benefit.
-1 -
- C H20 May 2020
- Very stressful to use first the payment didn't go through then Sumone helped me after a week of trying to wait patiently. Then wait again to get the order and the tracking number didn't get one yet. So after 3 days I asked about it then I got one the next day. Then the order Spain didn't move for about 14 days was like mmmmm maybe because of covid-19 as I ask.... no now lost. So they said they sent it was like ok. Look at the reviews and this happens a lot. Then they were told they couldn't make it because it saw r out.. so I looked yes for one that's what I would like to have the most but the second one wasn't different size less or bigger. So I was told it was sold out and tried to sell me something else. Sill trying to figure this all out from April 10th to May 19th. SMH so frustrated...and yes I had them in the past and never this bad
-2Herbies Team
22 July 2020-
Dear C H,
Thank you for your review. We regret to hear that you faced certain diffilcuties. We have implemented new payment systems to make payment process more comfortable for our customers. Indeed, now, due to the current world situation are taking longer than usual to get to our customers . We have shipped duplicate orders towards you and it should have reached you already.
We hope to see you again soon!
-5 -
- G Johnson17 May 2020
- Been waiting almost 5 weeks still in Spain got new orde not confident this will arrive either they certainly don't rush doing a re shipment .beware of your ordering from UK London
-2Herbies Team
4 June 2020-
Thank you for the reply,
Indeed, the COVID-19 situation affects the delivery services in a negative way, thus some parcels got delayed or even lost. At the same time, we dispatch each parcel in time, and we can not affect in along the delivery as the postal service is a third party, and will replace the parcel if it got lost
-1 -
- Teresa Markley14 May 2020
- Best customer service ever ! Will always purchase from here only. Quality products, arrives quickly, excellent prices. Highly recommend.
-2Herbies Team
15 May 2020-
Hello Thérèse,
Thank you for your kind words. We hope to see you again soon!
-1 -
- N.S22 February 2020
- Herbies has a lot of good strains on here I am happy with the selection, this time I went with the purple cherry punch still waiting on the authorization that they have received my payment, it’s taking longer than I expected but I’m sure it will reach them soon.
I have made the payment 3 days ago on the 19th of feb so they should get it by Monday and we they can provide me with the end result
-2Herbies Team
25 February 2020-
Hello N.S,
Thank you for the review.
We regret to hear that your payment has been delayed. It can sometimes take longer than expected due to bank's operation issues. We will be sure to dispatch your order as soon as the payment gets here. We have also sent you an email for clarification so that we could find your payment faster.
-4 -
- Angela Watkins9 June 2020
- I wrote a review and it was deleted.
I placed an order 4/20
I checked tracking, the last time tracking was posted was 4/28 from Spain.
My order # 829685 & 829684.
Where r my seeds.
I will update my review once seeds are received
I used to get seeds from you, it only took about 10 days then.
I need my seeds
Thank you
-3Herbies Team
10 June 2020-
Hello Angela,
We have not removed your reviews,
Regarding the orders - the last order was replaced with a duplicate, and it is on its way to you now. The delays in delivery appear purely due to the COVID-19 situation, that affects the delivery time in a negative way, as it is stated in out the warning disclaimer at the website. We regret that this happened and sincerely hope that the replacement will soon reach you.
2 -
- another26 May 2020
- ok so here's my experience buying from this website and i think that it's worth sharing. I ordered few seeds on april 16th. im really picky when it comes to the strains i'm growing so I asked if it was possible to ship them with their original packages so i'm 100% sure i'm receiving the ones that i purchased. they said yes. I didn't receive them with their original packages, tho. may not be a problem for most people but for me it is. but that alone isn't a deal breaker (is it?). on may 1st (2weeks later), i asked them when my order will be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue ( i gotta say that it's the ONLY time i ordered something with shipping delay since the pandemic). Still, fine. on may 7th or so, i asked them a refund since i had absolutely no idea when i was going to receive them (their tracking method is the worst i've ever seen) but they didn't want to. they asked me to wait at least another week to ask for a refund. few messages between this date and today but no help at all. they just asked me to be patient and stuff like that. they also told me i'd receive a feminized version of the free seeds that they give for free but i still received the auto version.
long story short: they didn't send the original package like i asked, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflo) and the tracking number was pretty much useless.
I would like to give them a 0/5 star but the minimum rate is 1. Oh and by the way, my order arrived today ( 40 days after my payment).
so yes, if you plan on growing next summer and you order your seeds on february then yes, go for it. Howhever there's alot of other websites like that who at least gives the right seeds in shorter delays. This is by far my worst experience on buying something online.
I guarantee i'll never buy from you guys again.
Have a great day everyone and shop wisely.
-3Herbies Team
12 June 2020-
Hello another one,
Thank you for the review. It's true that the delays occurred last time, due to the COVID-19 situation, which negatively affected the postal service's work speed. We also have a warning on our website.
Regarding original packaging - yes, we can ship seeds in original packaging, just uncheck the "stealth" option when ordering. Also, as stated in our shipping section, if we ship in original packaging, we will not be able to offer a duplicate in case of customs issues, which was the case. Despite this, we sent you a stealth duplicate at our expense, even though it was not our obligation, and it reached you successfully.
We regret that you still find our service inconvenient after this, but we respect your choice. We will always be happy to see you again at Herbies.
6 -