Reviews
- Al4 June 2020
- Two weeks from Two weeks delivery from Spain to the UK. Happy, considering the delays with the Covid-19 situation. Excellent communication, both before and after purchase. Hats off to nature. and rock n roll.
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Herbies Team 11 June 2020-
Thanks for the review, Al
The COVID-19 situation is causing postal delays recently. Despite this, we are doing our best to provide our customers with an appropriate level of service and we are pleased that you are satisfied with our service. We hope to see you again soon!
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- Dana Benton2 June 2020
- My first order was placed at the beginning of the virus lockdown in the US. I received my order in 2 1/2 weeks. Thank you for your service, Herbies.
0 Herbies Team 11 June 2020-
Hello Dana,
Thank you for your review. We regret that the delay happened, however it is nice to know that you find our service convenient despite that. We wish you best of luck with your hobby and hope to see you again soon!
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- Steve2 June 2020
- I have never experienced such excellent customer service with an online store in my life. I had a mix-up with an order and it was sorted very professionally and quickly. I dealt with two separate complaints staff members and both were amazing. My order was sorted and I even received extra seeds. Until this year, I used a wide range of online stores for seeds. I will only use herbs from now on. The seeds are always in excellent condition and my experience with the staff has been truly inspiring.
0 Herbies Team 11 June 2020-
Hello Steve,
Thank you for your sincere review. We are doing our best to provide our customers with proper service and all the assistance that they might require, and really glad to know that you feel happy about our service. We wish you best of luck in your hobby and hope to see you again soon!
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- Coughfee4201 June 2020
- I received my product quickly, I will order again
0 Herbies Team 11 June 2020-
Hello Coughfee,
Thank you for your kind words! We hope to see you again soon
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- Iztheganish30 May 2020
- Excellent customer service! I have never experienced such caring customer service. Great seeds! The first delivery was stopped by customs during the strict covid rules. They sent new ones and they even added bonus seeds! I have ordered 3 times from Herbies in the past and they have always delivered excellent and true genetics. The germination rate has always been 100%.! I will stick with Herbies for my seed needs!
0 Herbies Team 11 June 2020-
Hello Iztheganish,
Thank you for your kind words, we are so happy that you feel this way about our service and products and hope to see you again soon!
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- Bob30 May 2020
- Herbie's and their compliance department are top notch. The seeds were delivered within a few weeks. I had to order from a few other stores to get all the varieties I needed, and it's been over a month and still no word from them. I had a problem with the germination of a highly rated autobreeder that I won't mention. The breeder didn't support his viability with Herbies, but after Herbie's compliance department reviewed the situation, he personally offered to replace the defective seeds with other seeds from other breeders. Top organization! Highly recommended. Will order from Herbies again.
0 Herbies Team 12 June 2020-
Hello Bob,
Thank you very much for your review. We do our best to provide an appropriate level of service and it is very important to us to know that you are satisfied with both our service and the product. We will always be happy to see you at Herbies!
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- AV29 May 2020
- - Premium quality seeds - Excellent service - Fast and discreet shipping
0 Herbies Team 29 May 2020-
Hello AV,
Thank you for your review, we are delighted that you are satisfied with our service and products. We hope to see you again soon!
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- Manny Fresh29 May 2020
- Had a mix up in labels on my order, customer service was beyond helpful and issue was taken care of plus they offered me some free seeds Now that's what I call customer service. They responded quickly Everytime.
0 Herbies Team 12 June 2020-
Hello Manny,
Thank you for your review. We are sorry that this label mess up happened, and we are glad to hear that you are happy with how it was resolved. We hope to see you again at Herbies soon!
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- Jerome27 May 2020
- I ordered 2 months ago and still no product 🤦🏿♂️
0 Herbies Team 12 June 2020-
Hello Jerome,
We regret to hear that. It is possible that your order was lost in transit, please reach us in the chat at our website or via email and we will resolve this issue with no delay.
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- ChobuhGrower27 May 2020
- This is an excellent service I will continue
0 Herbies Team 12 June 2020-
Thank you for your kind words, ChobuhGrower, we are happy to hear that!
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