In the highly unlikely event that an item sent to you is found to be damaged/faulty/etc., please go to our Return Policy page. There, you can find additional FAQs on seed quality or contact us to provide more information about the issue – we will resolve it in a timely manner.

If you’d like to return your order, please contact us via phone, chat, or email before sending the parcel back. You can return items within 14 days after receiving your purchase. Returned items must be in a new, unused condition. We will refund the cost of the items upon their return, but shipping costs are non-refundable.

For more information, visit our Return Policy page.

We ship almost all seeds in their original packaging. The only exception are Pick’n’Mix seeds, which are removed from their original packaging and repackaged by Herbies Seeds.

When Stealth Shipping is chosen, seeds are removed from their original packaging and put into individually labeled bags. This is done solely to ensure your privacy and security.

Yes! For the latest free seed offers from Herbies Seeds, visit our Promotions page.

The safety of your personal information is of the highest importance to us. That’s why our website is securely hosted and is only hosted on servers located in the European Economic Area.

When you place an order with us, we collect and process some personal information so that we may fulfil our obligations to deliver your order. This information is collected using the lawful basis of performance of a contract. Failure to provide this information means we will not be able to complete your order. For detailed information on who has access to your personal details, please look over our Privacy Policy.

No, you can place orders without being registered on our website.

No, there’s no minimum limit on orders. However, you might want to buy at least 20 EUR worth of seeds to receive an extra bonus seed pack.

All orders received by Herbies are normally processed within 24 hours from the moment of their placement. Once your purchase is packed, we can no longer change it.

If you realize that you need to change your order, please contact us with your order number as soon as possible. We’ll do our best to make the necessary changes.

Depending on the status of your order, there are three different ways to cancel it:

1) If your order has not been paid yet, you can cancel it under “Your Account” - “Order History”.

2) If your order has been paid, please contact us as soon as possible. Make sure you include your order number in your query. Our team will try to accommodate your requests before the order is packed, but we cannot guarantee that we’ll be able to make these changes in time.

3) If your order has already been shipped, you will need to return it and claim a refund. More information about this can be found in our response to “What is your returns policy?,” which is Question Two under “Other Questions.”

We're taking seed orders via phone 24/7 with short breaks from 8-11 am (GMT) and from 8-11 pm (GMT). If you call us during these time slots, our support agents will call you back immediately after the break is over.

You can reach us via the following phone numbers free of charge from any landline or mobile phone:

• UK: +44 800 520 0058
• EU: +34 900 423 356
• USA: +1 888 427 0772
• WhatsApp: +34 633 32 60 20

We do add gifts to every order, unless they’re coming from the U.S., Bulgaria, Estonia, Germany, or Australia. Since orders shipped to these countries are fulfilled with Stealth Shipping, gifts can’t be added to these orders right now. Of course, we’re working hard to change that – stay tuned for updates!

For more information on gifts from Herbies Seeds – including what souvenirs we add to every order and what you need to do to receive some extra special gifts – please visit our dedicated page on this topic.

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Definitely! To receive a notification when the seeds you wish to purchase are back in stock again, go to the product page and type in your email under the price section. Click on the “Subscribe to product updates” button and we’ll email you as soon as the product is available.

You might know that Herbies Seeds started off as an offline cannabis seeds store in King’s Lynn, United Kingdom back in the early noughties. Since then, we’ve kept growing and moved online – as a result, we’re now located in sunny Alicante, Spain!