INCREASED CUSTOMER SERVICE RESPONSE TIMES
Recently, we’ve seen an uptick in orders from the United States, Australia, and New Zealand, which all have placed stricter controls on shipments of cannabis seeds.
As a result, we’ve been a bit busy handling requests from our customers whose parcels have been seized. To sort out this overload, we’ve temporarily increased average email response times to 10 days. The live chat works as usual, and our customer support specialists are always there to help you out.
The good news is that we’ve shortened shipping times to 25 days for Australia and to 10-16 days for the U.S. Please make sure to check the delivery time for your destination at checkout!
Thank you for your patience and for staying with us in these unusual times. You’re the best!
My seeds are damaged/faulty/etc. What should I do?
In the highly unlikely event that an item sent to you is found to be damaged/faulty/etc., please go to our Return Policy page. There, you can find additional FAQs on seed quality or contact us to provide more information about the issue – we will resolve it in a timely manner.
What is your returns policy?
If you’d like to return your order, please contact us via phone, chat, or email before sending the parcel back. You can return items within 14 days after receiving your purchase. Returned items must be in a new, unused condition. We will refund the cost of the items upon their return, but shipping costs are non-refundable.
For more information, visit our Return Policy page.
Do you ship in original packs from breeders?
We ship almost all seeds in their original packaging. The only exception are Pick’n’Mix seeds, which are removed from their original packaging and repackaged by Herbies Seeds.
When Stealth Shipping is chosen, seeds are removed from their original packaging and put into individually labeled bags. This is done solely to ensure your privacy and security.
Will I get free seeds with my order?
Yes! For the latest free seed offers from Herbies Seeds, visit our Promotions page.
Who can see my personal details?
The safety of your personal information is of the highest importance to us. That’s why our website is securely hosted and is only hosted on servers located in the European Economic Area.
Do I have to be registered on the website to buy seeds from Herbies Seeds?
No, you can place orders without being registered on our website.
Does Herbies Seeds have a minimum purchase requirement?
No, there’s no minimum limit on orders. However, you might want to buy at least 20 EUR worth of seeds to receive an extra bonus seed pack.
Can I modify an existing order?
All orders received by Herbies are normally processed within 24 hours from the moment of their placement. Once your purchase is packed, we can no longer change it.
If you realize that you need to change your order, please contact us with your order number as soon as possible. We’ll do our best to make the necessary changes.
How do I cancel my order?
Depending on the status of your order, there are three different ways to cancel it:
1) If your order has not been paid yet, you can cancel it under “Your Account” - “Order History”.
2) If your order has been paid, please contact us as soon as possible. Make sure you include your order number in your query. Our team will try to accommodate your requests before the order is packed, but we cannot guarantee that we’ll be able to make these changes in time.
3) If your order has already been shipped, you will need to return it and claim a refund. More information about this can be found in our response to “What is your returns policy?,” which is Question Two under “Other Questions.”
Can I order seeds by phone?
We're taking seed orders via phone 24/7 with short breaks from 8-11 am (GMT) and from 8-11 pm (GMT). If you call us during these time slots, our support agents will call you back immediately after the break is over.
You can reach us via the following phone numbers free of charge from any landline or mobile phone:
- UK: +44 800 520 0058
- EU: +34 900 423 356
- USA: +1 888 427 0772
- WhatsApp: +34 633 32 60 20
Do you add gifts to every order?
We do add gifts to every order, unless they’re coming from the U.S., Bulgaria, Estonia, Germany, or Australia. Since orders shipped to these countries are fulfilled with Stealth Shipping, gifts can’t be added to these orders right now. Of course, we’re working hard to change that – stay tuned for updates!
For more information on gifts from Herbies Seeds – including what souvenirs we add to every order and what you need to do to receive some extra special gifts – please visit our dedicated page on this topic.
What can I do if the “submit order” button on the checkout page doesn’t respond?
If such a problem occurs, try the following solutions:
- Clear cookies
- Turn off ad blocking software
- Try another browser
I want to order some seeds, but they are out of stock. Can you notify me when they are available again?
Definitely! To receive a notification when the seeds you wish to purchase are back in stock again, go to the product page and type in your email under the price section. Click on the “Subscribe to product updates” button and we’ll email you as soon as the product is available.
Where are you located?
You might know that Herbies Seeds started off as an offline cannabis seeds store in King’s Lynn, United Kingdom back in the early noughties. Since then, we’ve kept growing and moved online – as a result, we’re now located in sunny Alicante, Spain!