Reviews
- Dana Benton2 June 2020
- My first order was placed at the beginning of the virus lockdown in the US. I received my order in 2 1/2 weeks. Thank you for your service, Herbies.
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Herbies Team 11 June 2020-
Hello Dana,
Thank you for your review. We regret that the delay happened, however it is nice to know that you find our service convenient despite that. We wish you best of luck with your hobby and hope to see you again soon!
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- Steve2 June 2020
- I have never experienced such excellent customer service with an online store in my life. I had a mix-up with an order and it was sorted very professionally and quickly. I dealt with two separate complaints staff members and both were amazing. My order was sorted and I even received extra seeds. Until this year, I used a wide range of online stores for seeds. I will only use herbs from now on. The seeds are always in excellent condition and my experience with the staff has been truly inspiring.
0 Herbies Team 11 June 2020-
Hello Steve,
Thank you for your sincere review. We are doing our best to provide our customers with proper service and all the assistance that they might require, and really glad to know that you feel happy about our service. We wish you best of luck in your hobby and hope to see you again soon!
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- Coughfee4201 June 2020
- I received my product quickly, I will order again
0 Herbies Team 11 June 2020-
Hello Coughfee,
Thank you for your kind words! We hope to see you again soon
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- Iztheganish30 May 2020
- Excellent customer service! I have never experienced such caring customer service. Great seeds! The first delivery was stopped by customs during the strict covid rules. They sent new ones and they even added bonus seeds! I have ordered 3 times from Herbies in the past and they have always delivered excellent and true genetics. The germination rate has always been 100%.! I will stick with Herbies for my seed needs!
0 Herbies Team 11 June 2020-
Hello Iztheganish,
Thank you for your kind words, we are so happy that you feel this way about our service and products and hope to see you again soon!
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- Bob30 May 2020
- Herbie's and their compliance department are top notch. The seeds were delivered within a few weeks. I had to order from a few other stores to get all the varieties I needed, and it's been over a month and still no word from them. I had a problem with the germination of a highly rated autobreeder that I won't mention. The breeder didn't support his viability with Herbies, but after Herbie's compliance department reviewed the situation, he personally offered to replace the defective seeds with other seeds from other breeders. Top organization! Highly recommended. Will order from Herbies again.
0 Herbies Team 12 June 2020-
Hello Bob,
Thank you very much for your review. We do our best to provide an appropriate level of service and it is very important to us to know that you are satisfied with both our service and the product. We will always be happy to see you at Herbies!
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- AV29 May 2020
- - Premium quality seeds - Excellent service - Fast and discreet shipping
0 Herbies Team 29 May 2020-
Hello AV,
Thank you for your review, we are delighted that you are satisfied with our service and products. We hope to see you again soon!
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- Manny Fresh29 May 2020
- Had a mix up in labels on my order, customer service was beyond helpful and issue was taken care of plus they offered me some free seeds Now that's what I call customer service. They responded quickly Everytime.
0 Herbies Team 12 June 2020-
Hello Manny,
Thank you for your review. We are sorry that this label mess up happened, and we are glad to hear that you are happy with how it was resolved. We hope to see you again at Herbies soon!
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- ChobuhGrower27 May 2020
- This is an excellent service I will continue
0 Herbies Team 12 June 2020-
Thank you for your kind words, ChobuhGrower, we are happy to hear that!
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- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
0 Herbies Team 12 June 2020-
Hello Another,
Thank you for the review. It is true that the delays took place last time, as a pure result of the COVID-19 situation postal service speed of work was affected in a negative way. We also have a warning disclaimer on our website.
About original packages - yes, we can send the seeds in original packages, you just need to uncheck the "stealth" option when placing the order. Also, as it is stated in our delivery section, if we ship in original packages - we won't be able to offer a duplicate in case of the customs issue, and that was the case. Despite that, we have actually sent you a stealth duplicate at out expence, although it wasn't our obligations, and it has sucsessfully reached you.
We regret that after that you still find our service inconvenient, but we respect your choice. We will still be happy to see you again at Herbies
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- Zsolt25 May 2020
- GOOD.
0 Herbies Team 12 June 2020-
Thank you for sharing your opinion, Zsolt, we hope to see you again soon
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