Reviews

Hello King Kobi, thank you for your review. It is important to know that you were satisfied and we will be glad to see you at Herbies again soon

Hello Antechynus,

Thank you for the feedback, it's great to hear that the order arrived safely and sound. We wish you best of luck with your hobby and hope to see you again soon

Hello JoeJoe,

Thank you for letting us know about your experience. The information about payment process is stated the way ahead order placement here: https://herbiesheadshop.com/payments. When choosing the payment via card a customer needs to make sure his card has 3D Secure technology activated. The instructions on how to activate this feature is also mentioned there. 3D-Secure is a protection system made to save your account from fraudulent activities. Also, our system accepts only standard debit or credit card which enabled international transactions.

When processing payment via card, the confirmation process includes the reservation of the full amount needed to complete the purchase. In cases when the authorization has not been received by our transaction processor, the card is not charged with the order amount. However, the card’s issuing bank may hold the funds as pending, and you’ll see it in your transaction history for up to 10 business days before the full amount is unblocked and released to your account balance.

We were informed that you already got your funds back, as normally the money are released back automatically in a few days. Our company has the other payment options as well, so our customers are welcome to choose them, if payment via card doesn't seem suitable.

We're looking forward to see you at our store again and make you sure purchasing with Herbies is easy and pleasant.

Hello Rhys , thank you for the review. We appreciate your feedback and glad to hear you're satisfied with delivery and extra bonus seeds. It's a pleasure for us to make our clients satisfied and we will be glad to see you again, making you even happier.

Hello Daniel,
We regret to know that this delay happened. From our end, we did not receive any confirmation from the postal service that your order has been lost, according to our policy, we consider a parcel lost if it's tracking is not updated during the 25 day period.  If you have a confirmation from your local post office regarding order being lost, please share it with us and we'll be able to resend your order right away

Hello brd,

Thank you for your review to our store, we are happy to hear that you think this way. We hope to see you again soon!

Hello Sensisista,

We are really sorry that your orders are being delayed. To our regret, the COVID-19 situation has affected the postal delivery time in a negative way. However, please do not worry - the trackings for the last order of yours has been updated yesterday, it should arrive soon

Hello Jonk,

Thank you for your review to our store, we are really glad to hear that you're happy with our service and products throughout all these years. We hope to see you again soon!

Hello, thank you for the review!
By the time we received your review, we had 24/5 working schedule. Now our support team works 24/7, you can get a quick and a highly-qualified consultation with our chat managers anytime. 
Regarding payment - unfortunately, card payments were not available at the moment of placing your order, please accept our apologies for inconvenience caused. The situation appeared due to technical problems on the side of our partner. Now everything works in the proper way.
In the nearest future we will introduce a brand new discount system, please follow our news section here for updates. Now we offer promotions and free bonus seeds offers.
We understand that some of our old trusted customers may temporarily find our new website difficult to navigate, as they are used to previous version of Herbies. The website updating has opened the door for new opportunities – both for us and for our customers. We have more functions now, searching became more convenient. 
We are sure that you will find our new website more user-friendly after you use it for a while. In addition, as was mentioned above, we work 24/7 now. If you face any difficulties while using our new website, please feel free to reach us via online chat anytime – we are here to help you!