Reviews
- Nevada2261 March 2022
- My seeds were sent to a post office in North Carolina for pickup. I don't live in North Carolina. So far customer service hasn't been helpful
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Herbies Team 5 March 2022- Hello,
Thank you for informing us about the issue. Your order could be just in transit for the moment and Nevada could be one of the facilities the order should go through. Please, contact us regarding this matter in online chat or via [email protected], as you didn't mention order number and there is no order affiliated to the email you noted under the review. Our managers would be glad to assist you with any issue that took place. We hope to hear from you soon!
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- Medical Feco14 September 2021
- Customer service is awesome.Delivery times are accurate. I received my first order today in Australia. Little bags containing my seeds all labelled inside a t-shirt.So exited as I'm a first time grower for medical purpose. Thanks a million
4
Herbies Team 14 September 2021- Hello Medical Feco, thank you for your review. It's a pleasure to hear your satisfaction with the delivery time and customer service. We hope to see you soon in Herbies and wish you good luck.
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- King Kobi6 September 2021
- Hey Guys. KK from southern Australia. I just want to say thanks for my timely delivery of seeds from you guys. Great selection, easy order and payment and stealth delivery in 21 days from the other side of the world. You will be my go to guys from now on.Anyone looking to order from the land down under can do so with confidence if my fantastic experience is anything to go by. I will let you know how my GG4, BB3, Gorilla Zskittlez and Amnesia Lemon turnout.
4
Herbies Team 6 September 2021- Hello King Kobi, thank you for your review. It's important to know that you were satisfied and we look forward to seeing you again soon at Herbies.
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- antechynus3 September 2021
- Great job guys, really happy..
Delivery to Australia easy and quick.
Will be ordering again soon.
4
Herbies Team 4 September 2021- Hello Antechynus,
Thank you for the feedback, it's great to hear that the order arrived safely and sound. We wish you best of luck with your hobby and hope to see you again soon
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- Daniel19 February 2021
- About five weeks ago, I ordered nearly three hundred dollars' worth of seeds that never arrived. I contacted my local carrier, who told me the package was lost. I then contacted Herbies and was told I would have to wait another two weeks before even considering returning the seeds. I have serious doubts that they care about my seeds or my money. I won't be buying from them again anytime soon!
4
Herbies Team 20 February 2021-
Hello Daniel,
We regret to know that this delay happened. From our end, we did not receive any confirmation from the postal service that your order has been lost, according to our policy, we consider a parcel lost if it's tracking is not updated during the 25 day period. If you have a confirmation from your local post office regarding order being lost, please share it with us and we'll be able to resend your order right away
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- Sensisista16 October 2020
- Still waiting for seeds to arrive 5 weeks now ordered, three weeks after ordering and nothing however good communication with Herbie's assured me with another order but I just received the exact same email telling me it will be late and don't worry unfortunately I have doubts I won't do it a second time
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Herbies Team 19 October 2020-
Hello Sensisista,
We are really sorry that your orders are being delayed. To our regret, the COVID-19 situation has affected the postal delivery time in a negative way. However, please do not worry - the trackings for the last order of yours has been updated yesterday, it should arrive soon
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- BossGrows24 November 2019
- Can’t place an order. Contact number for payments doesn’t work. Old website format is more user friendly. No response to emails. Not sure what happened to this company but it used to be a lot better
4
Herbies Team 28 November 2019-
Hello, thank you for the review!
By the time we received your review, we had 24/5 working schedule. Now our support team works 24/7, you can get a quick and a highly-qualified consultation with our chat managers anytime.
Regarding payment - unfortunately, card payments were not available at the moment of placing your order, please accept our apologies for inconvenience caused. The situation appeared due to technical problems on the side of our partner. Now everything works in the proper way.
In the nearest future we will introduce a brand new discount system, please follow our news section here for updates. Now we offer promotions and free bonus seeds offers.
We understand that some of our old trusted customers may temporarily find our new website difficult to navigate, as they are used to previous version of Herbies. The website updating has opened the door for new opportunities – both for us and for our customers. We have more functions now, searching became more convenient.
We are sure that you will find our new website more user-friendly after you use it for a while. In addition, as was mentioned above, we work 24/7 now. If you face any difficulties while using our new website, please feel free to reach us via online chat anytime – we are here to help you!
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- Mark16 October 2025
- I’ve now ordered a few times from the store as I like the free seeds and the live advice. I am disappointed in that unfortunately I have to say that roughly 50% of the seeds either didn’t germinate, or appeared to have genetic related issues out of the gate. A large portion of those did come from “free seeds“ but I don’t consider them free when I consider them part of the purchase overall and you earn more for a larger purchase. Nowhere did it say “free lower quality seeds“ anyway - these were all three seeds. I’d say 20% of the purchased seeds didn’t germinate either or immediately died. I have learned to make sure to read the most recent reviews for each stream as people will rightly complain about that.
Separately- I wish they would provide, even if digitally, a custom guide for each seed pack purchased as there are so many strains or similar names, Fast versus regular, etc. that when you’re trying to grow multiple strains, if you don’t pay very close attention to flowering times, you can easily screw up. Just overall, it would’ve been nice to have some guidance like you have on your website, perhaps even more detailed, about each strain purchased. And ideally, something printed or printable or easily readable via mobile to keep nearby. And this is something that could honestly be done very quickly, inexpensively, and would result in increased customer satisfaction, repeat purchases, and likely website traffic across the purchasing funnel.
Last 2 things - the website does have issues on mobile. And certain things like the separate payment systems and The requirement to choose regional are a bit dated of a solution, and a few other things related to the website functionality on a technical basis. Secondly my most recent order has not shipped and it’s already been several business days. There’s some sort of delay and that’s somewhat disappointing.
All that being said, it’s a good value for what worked and I’ll show up here again I know a little bit more.
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Herbies Team 16 October 20251 -
- Jennifer Frost2 August 2024
- I only had one seed pop-up! Not good
3
Herbies Team 2 August 2024-3 -
- Nick Diaz21 June 2024
- An incredible variety of seeds. I had a hard time choosing, I was so stoned 👽🤙
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