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a9omaly

20 October 2022
- First off, the UI on the website is definitely one of the more pleasant and user friendly interfaces out of most seedbanks online. Excellent job with communication and customer support as well. My seeds made it to India in 18 days with no hassle...even though things have tightened up at customs.
  
  I know there's a possibility that not every single order I place will make it to me, but the fact that y'all guaranteed me a 100% refund/reship for such a case was amazing assurance, especially with me being a noob first time customer.
  Yet to germ the seeds but I'm blown away by how swift and easy everything was, not to mention the freebies that you offer :)))
  
  Will DEFINITELY be back for more, 5/5 stars. Amazing service, much appreciated <3
1
Herbies Team

1 November 2022
- Hello,
  
  Thank you for your review - we're happy to know that your experience with us has been this pleasant so far and hope our future cooperation will be even greater. We wish you good luck with your hobby and will be looking forward to seeing you in our store again :)
1
Kosovo Je Srbija

7 July 2022
- I ordered again and then they took the seeds at customs. Herbies refunded me down to the last cent. Quite a fair shop. I will always order from them. If the seeds do not arrive, they will refund your money or send you seeds for free. Nothing bad can happen to you. 😉
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your story with us- it was indeed regretful to hear that your order was seized, but we're happy to help our customers in such situations and our guarantees are always honored. Although, I hope your next orders will go smoothly :)
1
Someguy

17 June 2022
- I ordered seeds last year, everything went well. While many seeds sprouted, only 3 didn't. Win some, lose some. Overall, 5 for customer service.
1
Herbies Team

15 July 2022
- Hello,
  
  Thank you for sharing your positive experience with us - we're glad to hear you rate our customer service so highly! Regarding germination issues - we have satisfaction guarantees for such cases, so if you don't mind - please contact us at [email protected]. We will be happy to review your case.
0
beezerbevins

24 April 2022
- All my strains did great. They all germinated except for 4 out of 5 of my grandmother's purple seeds. But 4 of my GMP seeds didn't and my auto gelato seed didn't pop. I thought it was me, but my other 15 seeds germinated and popped. This is my first time buying seeds online and I'm just trying to find a place I can trust. Blueberry Hill is doing just as well as Gorilla Glue Auto.
1
Herbies Team

11 May 2022
- Hello,
  
  Thank you for sharing your experience with us. If you have any germination issues, please contact us here at [email protected] or fill out a claim form on the Satisfaction Guarantees page. Germination capacity can be affected by a variety of factors, so it's essential to investigate your individual situation and provide the necessary assistance. We look forward to being your number one online store, so please don't hesitate to contact us if you have any problems or questions.
0
kenhallam45

2 April 2022
- Fantastic company to deal with on all levels. Replied to EVERY SINGLE email I sent no matter how obscure my request was!! Have and will recommend herbies to everyone. Thanks guys
1
Herbies Team

5 April 2022
- Hello,
  
  Thank you for the review, it's great to hear that you're pleased with our service. We will be glad to see you at our store again and sincerely wish you all the best
0
R Hollis

13 March 2022
- I've left messages in regards to supposedly they have closed I have paid for an order if this is true I would like my money back they are not returning my calls
1
Herbies Team

13 March 2022
- Hello R Hollis,
  
  I kindly inform you that we're not closed. Herbies’ Support team is there to talk 24/7 with short breaks at 8-11 am (GMT) and 8-11 pm (GMT). If you call us during these time slots, our support service will call you back immediately after the break is over. Moreover, you could contact us via online chat or via emails here [email protected] and here [email protected]. We do have a lot of incoming emails, but rest assured, no one is ignored, as we appreciate and respect each and every customer.
  
  Your order was paid and dispatched, it's currently on the way to you. Our Quality manager already contacted you on this matter, hope everything will be cleared up for you and you will have only positive feedback.
-1
order#

1 March 2022
- In 2020, I in this website to buy a lot of hemp seed and paid more than two thousand usd, they divide 6 batches sent, but I only received the first package, the other is received, contact the customer service several times, haven't resolved, they only know shirk responsibility, also told I will ensure that I receive all the seeds before, When something happens, I will shift the responsibility to the logistics company. Now I use the translation software to write out the facts, just for other consumers to see my experience before buying. I just want to say that they are a dishonest team that shirks responsibility and will only leave mistakes and losses to consumers
1
Herbies Team

13 March 2022
- Hello,
  
  Thank you for sharing your experience with others. Your order was divided into 6 separate packages, all of which were shipped on time to the address provided. This part of our responsibility was handled perfectly. According to the USPS statement and tracking information, all packages were delivered. The officially published information cannot be ignored or accepted; we rely on it. Since packages in the United States are delivered with a signature required, we requested this data from the Spanish Post Office to provide proof. We sent this information to you by email and attached all the documents.
  
  All the facts mentioned lead us to affirm that our company cannot be classified as dishonest, as we provide all the information, assistance, and most importantly, the delivery has been officially confirmed. In case of loss or seizure of the order, we provide a full refund or a duplicate order. We have cases with problems like this and provide our respected customers with the necessary assistance. All parts of your order have been confirmed as delivered and the investigation has doubly confirmed this.
-1
Jackie D

23 February 2022
- Love Herbies...Great Service ..Quick turnaround considering I am in Australia 😉I have purchased a number of varieties as attached my Buds Galore photoStrawberry Banana...Maple Sherbet....Gorilla Glue....Jagg Kush...and someA very happy grower Thanks Herbies...waiting for new order to arrive tomorrow. Brilliant Tracking 👍
1
Herbies Team

24 February 2022
- Hello Jackie D,
  
  Thank you for leaving such a positive feedback, we deeply appreciate it! It's inspiring for us know you're happy with our service and products. We wish best of luck with your hobby and will be looking forward to seeing you around :)
0
jeff

20 February 2022
- 3 times Ive ordered seeds. They turned up every time. AL the seeds have germinated..not 1 failure. Dont use anyone else.
1
Herbies Team

21 February 2022
- Hello Jeff,
  
  Thank you for trusting us, we're so glad that your experience has been pleasant and productive. We hope it will always go the same way!
0
u604

19 February 2022
- Excellent
1
Herbies Team

21 February 2022
- Hello u604,
  
  Thanks for the review, we are always happy to keep up the good work. We wish you the best!
0

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