Reviews
- another26 May 2020
- ok so here is my experience shopping on this site and I think it's worth sharing. I ordered some seeds on April 16th. I'm really picky about the strains I grow, so I asked if it was possible to ship them with their original packaging, so I'm 100% sure I'm getting the ones I bought. they said yes. I didn't receive them with their original packaging, though. this might not be an issue for most people, but for me it is. but that alone isn't a deal breaker (is it?). on May 1st (2 weeks later), I asked them when my order would be delivered since they clearly say it takes about 10 days to arrive. they said it was a pandemic issue (I have to say this is the ONLY time I've ordered something with a delivery delay since the pandemic). Still, good. On about May 7th, I asked them for a refund because I had absolutely no idea when I was going to receive them (their tracking method is the worst I've ever seen) but they wouldn't. They asked me to wait at least another week to request a refund. Few messages between then and now but no help at all. They just asked me to be patient and stuff like that. They also told me that I would receive a feminized version of the free seeds they give away for free, but I still received the autoflowering version. Long story short: they didn't send the original package as I requested, they didn't want to refund me at all, didn't give the right seeds (feminized instead of autoflowering) and the tracking number was pretty much useless. I'd like to give them 0/5 stars but the minimum rate is 1. Oh and by the way, my order arrived today (40 days after I paid). So yes, if you plan to grow next summer and order your seeds in February then yes, go for it. However, there are many other websites like this that at least give the right seeds in a shorter time frame. This is by far my worst online shopping experience. I guarantee I will never buy from you again. Have a great day everyone and shop wisely.
0
Herbies Team 12 June 2020-
Hello Another,
Thank you for the review. It is true that the delays took place last time, as a pure result of the COVID-19 situation postal service speed of work was affected in a negative way. We also have a warning disclaimer on our website.
About original packages - yes, we can send the seeds in original packages, you just need to uncheck the "stealth" option when placing the order. Also, as it is stated in our delivery section, if we ship in original packages - we won't be able to offer a duplicate in case of the customs issue, and that was the case. Despite that, we have actually sent you a stealth duplicate at out expence, although it wasn't our obligations, and it has sucsessfully reached you.
We regret that after that you still find our service inconvenient, but we respect your choice. We will still be happy to see you again at Herbies
3 -
- Zsolt25 May 2020
- GOOD.
0 Herbies Team 12 June 2020-
Thank you for sharing your opinion, Zsolt, we hope to see you again soon
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- Floridaman25 May 2020
- Got my seeds, much cheaper than ILGM, but shipping by boat is slow, that's for sure. +Free stickers and seeds +Good selection +Good price -Speed of delivery
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- Dave20 May 2020
- I had some issues with the postage, but I spoke to a representative who was very understanding and helpful. I will definitely continue to use Herbies, just for the peace of mind that they will look after me all the way!
0 Herbies Team 15 June 2020-
Hello Dave,
We are sorry that those issues took place, and it is good to know that you're happy with how they were resolved. We hope to see you again soon!
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- Ricky Hartzog18 May 2020
- Grand Prix
0 Herbies Team 15 June 2020-
Thank you for your review, Ricky Hartzog
We are happy that you find our prices convenient and hope to see you again soon!
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- Doc16 May 2020
- Everything went wrong, but I'm still giving them 5 stars. The credit card charged us twice, due to an ordering error. Then the shipment got lost, but after 30 days, it was resent and arrived a few weeks later (with an added bonus included.) I sprouted four of the six and they all sprouted, so it was off to the new potting soil to start their growth in the south-facing window. Within two days, they were pushing and pulling up to the limited amount of sunlight available. This was bad, as they were getting "leggy," so I tried indoor fluorescent lighting. The grow light I ordered a month earlier still hadn't arrived, so that's all I had. Long story short, I tried replanting the sensitive little things, switched from RO water to bottled water, and now they're all dead. So I've germinated the last two and I'm hoping that with new soil, water, and a grow light, things will be different. What I want customers to know is that the customer service here is awesome. Alice, Eva, and the others are outstanding at their work. Gabriel in the compliance department, who I was sent to when I had a question about using RO water, is exceptional! He tried to help as much as possible, looking at pictures of my soil without plants and offering advice. The seeds seemed to be very good, at least initially, so I can't fault the suppliers. And the growing information on the website is very clear and well-researched! I don't know if I'll order seeds again, but if I do, it will be from Herbies.
0 Herbies Team 3 June 2020-
Hello,
Thank you for taking the time to write this review.
Indeed, sometimes something can go wrong, but we would always be happy to help as much as we can. It is really nice to know that you feel this way about our service and managers. We wish you best of luck with your hobby and hope to see you again at Herbies!
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- hconeil19571 May 2020
- I love Herbies.. I've never had any problems, I have awesome genetics, very good germination and healthy plants every time. So much hope for the future, after the arrival of this "package" of Herbies.. Planting a garden is an exercise in hope, and positive thinking...
0 Herbies Team 5 May 2020-
Hello!
Thank you for your review. We do hope that the whole process will be pleasant for you, and the reward in the end will be great.
Respectfully, Herbies
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- MAX JACKSON OF TEJAS30 April 2020
- Sometimes I have ordered seeds from HERBIES. Well, as a human, I am not perfect. I have left a BAD REVIEW on some cars I bought. WELL I WANT TO TRACE MY BAD REVIEW. O'K, I WASTED ABOUT 10-12 SEEDS. Some did not germinate {I LOST MY HERBIES SEEDS PAGE SENT WITH ORDER.} HERBIES sent me a page SO HERBIES CAN REPLACE ITEMS IN GOOD FAITH. It was 100% my fault, NOT HERBS that they did not germinate. I planted 10-12 more and 2 germinated, I germinated what I had left. 1 was an AUTO XL {WOW WHAT A PLANT 10 COLAS 8-10" LONG THE OTHER DID EXCEPTIONAL. I'M MAN ENOUGH TO ADMIT "I SCREW IT" IT WAS ME NO HERBIES PROBLEM. I HAVE USED HERBIES SEEDS 5 OR 6 TIMES BEFORE and everything was GREAT. I apologize and PLEASE FORGIVE ME. I was typing before I had time to calm down. Stupid is also stupid. I hope HERBIES and the customers forgive me. My business with Herbies seeds for the years that I have used this site ONLY. The QUALITY is EXCEPTIONAL. The service is THE BEST & S/H is EXCEPTIONAL, I have NEVER had CUSTOMS SEEDS EVER. STEALTH SHIPPING IS THE BEST EVER. OH THIS WAS MY FIRST TIME GROWING AUTOS, I DIDN'T READ THE INSTRUCTIONS. I THOUGHT MY 6 REG/FEM SEED CROPS LET ME KNOW EVERYTHING. THANKS HERBIES YOUR MY PLACE FOR SEEDS. MAX FROM TAJAS
0 Herbies Team 5 May 2020-
Hello Max,
Thank you for your wide and sensire review. We are greatly appretiated to you for chosing us and sharing your experience with us.
We wish you best of luck with your hobby!
Respectfully, Herbies
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- Matthew28 April 2020
- Nothing to say, nothing to declare, it's just perfect. Especially in these times of confinement and lock down, but the services provided are nice and helpful for passing trough this madness. We need a green world, and social justice for all. Plant you seeds for that guys !
0 Herbies Team 28 April 2020-
Thank you for your kind words, Matthew!
Indeed, even in these times, we tend to provide the best possible service, and we will always be happy to see you at Herbies!
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- Buds-R-Us16 April 2020
- After dealing with a few seed companies, I came back to Herbies. I have had great results with my feminized orders. My last order was stuck at US Customs and after a short time, they sent out another order free of charge, which I just received. I would recommend using Herbies again and again. The customer support was great!
0 Herbies Team 17 April 2020-
Hello,
Thank you for your review.
We are happy to hear that you find out service helpful. We are looking forward to seeing you back at Herbies soon!
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