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- former satisfied customer.4 June 2020
- Wow Herbies has really gone down hill. It's been almost 2 months since I paid 42 pounds to them and still haven't gotten my seeds. I am sadden because Herbies was the very first place I ever got seeds from and they were easy, quick, and hassle free ordering. Yet now I guess all these new negative reviewers were right, Herbies is not what they use to be. Yall can keep my money. I'll just accept that this was the price for this wisdom.
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Herbies Team 11 June 2020-
Hello,
Thank you for your review. We regret that this happened. As a pure result of the COVID-19 situation, the postal service experience delays, as it is stated in the warning disclaimer at our website. As the trackings for your order was not updated for quite a time, we believe it was lost in transit and has already contacted you regarding the duplicate order to replace this lost one.
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- Siborg24 September 2021
- I live in Australia and my seeds arrived in 22 days. Can't wait to start growing the delicious strains I purchased.
5 Herbies Team 24 September 2021- Thank you for the review, Siborg, it's great to hear that. We wish you best of luck with your hobby and hope to see you again soon
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- Kawerau8 September 2021
- Just for everyone in the world , I'm from New Zealand and live in Australia, I purchased some seeds, they lost my package, then I requested my order again and extra seeds then they also did that for me and I just received my package and I'm over the moon....... It came thank you so much Herbie's australia
5 Herbies Team 8 September 2021- Hello Kawerau,
Thank you for the review. It's great to know that the replacement parcel has reached you and that you are happy with how the issue was handled. We wish you best of luck with your hobby and hope to see you again soon
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- Bgdaddee18 September 2020
- Got my order as I placed. Came in a nice careful package. Every thing looks great will b germ in a couple weeks . Will write more as it happens. Excellent service shipping is what it is. It took me longer to get a headset for my Xbox then my order. So I can't complain one bit. Peace would recommend will buy from again.
5 Herbies Team 18 September 2020-
Hello Bgdaddee,
Thank you for your feedback and your kind words, we are so happy to hear that! We hope to see you again soon
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- Whodei29 February 2020
- Best seed bank every you be silly to go anywhere else
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- Fletch30 November 2019
- Herbie's is great. Huge selection, great prices, and rock solid customer service. Seeds arrive safely and quickly. The only hard part is deciding what to order.
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- Richard27 June 2018
- Excellent service..
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- Reece8 January 2019
- Great service and fast delivery!!!!
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- Ant10 September 2022
- Australian buyers be aware that Australian customs have updated their scanners across all entry points and can now detect any plant matter including seeds in packages, so your chances of getting products through have decreased to basically zero, my understanding is all overseas packages are scanned now. Best of luck with any seed orders but it's just a matter of time now before Herbies will need to go the same route as most major seedhouses and stop shipment to Australia unfortunately.
4 Herbies Team 13 September 2022- Hello Ant,
Thank you for sharing your opinion with us - we appreciate it! Indeed, we've been having some issues with delivery to Australia and posted a warning article about that recently: https://herbiesheadshop.com/blog/important-notice-for-our-clients-in-australia-and-oceania However, we have to say that we're not going to give up on Australia and leave our customers just like that. On the contrary, we've been working towards improving the situation and creating new options of how to deliver to Australia safely and soundly. We hope it won't take too long and we'll resume the normal workflow soon!
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- JoeJoe28 January 2022
- I tried ordering and the system was messed up I guess. I ended up having to go through my bank to get my money back. The transaction did not go through yet money was missing. I ordered from here years ago and it was easy to order and great product. I’m nervous about trying to order from here again.
4 Herbies Team 9 March 2022- Hello JoeJoe,
Thank you for letting us know about your experience. The information about payment process is stated the way ahead order placement here: https://herbiesheadshop.com/payments. When choosing the payment via card a customer needs to make sure his card has 3D Secure technology activated. The instructions on how to activate this feature is also mentioned there. 3D-Secure is a protection system made to save your account from fraudulent activities. Also, our system accepts only standard debit or credit card which enabled international transactions.
When processing payment via card, the confirmation process includes the reservation of the full amount needed to complete the purchase. In cases when the authorization has not been received by our transaction processor, the card is not charged with the order amount. However, the card’s issuing bank may hold the funds as pending, and you’ll see it in your transaction history for up to 10 business days before the full amount is unblocked and released to your account balance.
We were informed that you already got your funds back, as normally the money are released back automatically in a few days. Our company has the other payment options as well, so our customers are welcome to choose them, if payment via card doesn't seem suitable.
We're looking forward to see you at our store again and make you sure purchasing with Herbies is easy and pleasant.
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