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- a9omaly20 October 2022
- First off, the UI on the website is definitely one of the more pleasant and user friendly interfaces out of most seedbanks online. Excellent job with communication and customer support as well. My seeds made it to India in 18 days with no hassle...even though things have tightened up at customs.
I know there's a possibility that not every single order I place will make it to me, but the fact that y'all guaranteed me a 100% refund/reship for such a case was amazing assurance, especially with me being a noob first time customer.
Yet to germ the seeds but I'm blown away by how swift and easy everything was, not to mention the freebies that you offer :)))
Will DEFINITELY be back for more, 5/5 stars. Amazing service, much appreciated <3
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Herbies Team 1 November 2022- Hello,
Thank you for your review - we're happy to know that your experience with us has been this pleasant so far and hope our future cooperation will be even greater. We wish you good luck with your hobby and will be looking forward to seeing you in our store again :)
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- Kosovo Je Srbija7 July 2022
- I ordered again and then they took the seeds at customs. Herbies refunded me down to the last cent. Quite a fair shop. I will always order from them. If the seeds do not arrive, they will refund your money or send you seeds for free. Nothing bad can happen to you. 😉
1 Herbies Team 15 July 2022- Hello,
Thank you for sharing your story with us- it was indeed regretful to hear that your order was seized, but we're happy to help our customers in such situations and our guarantees are always honored. Although, I hope your next orders will go smoothly :)
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- Someguy17 June 2022
- Have ordered seeds for the last year, every thing has gone smoothly. With many seeds germinated, only 3 didnt. Win some lose some. Overall 5 on the customer service.
1 Herbies Team 15 July 2022- Hello,
Thank you sharing your positive experience with us - we're happy to hear you rate our customer service this high! As for germination issues - we have Satisfaction Guarantees for such cases, so if you don't mind - please contact us at [email protected]. We'll be happy to consider your case
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- beezerbevins24 April 2022
- All my strains did great. They all except 4 out of 5 of my grandmommy purple seeds germinated. But 4 of my gmp seeds didn’t and my gelato auto seed didn’t pop. I’d thought it was me but my other 15 seeds did germinate and pop. It’s my first time buying seeds online and I am just trying to find a place I can trust. The Blueberry Hill is doing excellent as well as the gorilla glue auto.
1 Herbies Team 11 May 2022- Hello,
Thank you for sharing your experience with us. In case of the germination issues, please, contact us here [email protected] or fill in a claim form at the Satisfaction Guarantees page. Germination ability could be affected by various factors, so it is essential to look deeper your personal situation and provide assistance needed. We're eager to be your number one online shop, so please, do not hesitate to contact us if you have any problems or questions
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- kenhallam452 April 2022
- Fantastic company to deal with on every level. I responded to EVERY email I sent, no matter how obscure my request was!! I have and will recommend herbs to everyone. Thanks guys
1 Herbies Team 5 April 2022- Hello,
Thank you for the review, it's great to hear that you're pleased with our service. We will be glad to see you at our store again and sincerely wish you all the best
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- R Hollis13 March 2022
- I've left messages in regards to supposedly they have closed I have paid for an order if this is true I would like my money back they are not returning my calls
1 Herbies Team 13 March 2022- Hello R Hollis,
I kindly inform you that we're not closed. Herbies’ Support team is there to talk 24/7 with short breaks at 8-11 am (GMT) and 8-11 pm (GMT). If you call us during these time slots, our support service will call you back immediately after the break is over. Moreover, you could contact us via online chat or via emails here [email protected] and here [email protected]. We do have a lot of incoming emails, but rest assured, no one is ignored, as we appreciate and respect each and every customer.
Your order was paid and dispatched, it's currently on the way to you. Our Quality manager already contacted you on this matter, hope everything will be cleared up for you and you will have only positive feedback.
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- order#1 March 2022
- In 2020, I went to this site to buy a batch of hemp seeds and paid more than two thousand USD. They divided the shipment into 6 batches, but I only received the first package. The other one was received. I contacted customer service several times. It wasn't resolved. They only know how to shirk responsibility. They also said that I would make sure I received all the seeds beforehand. When something happens, I would transfer the responsibility to the logistics company. Now I use translation software to write down the facts, just so other consumers can see my experience before purchasing. I just want to say that they are a dishonest team that shirks responsibility and will only leave mistakes and losses for consumers.
1 Herbies Team 13 March 2022- Hello,
Thank you for sharing your experience with others. Your order was divided into 6 separate parcels, all of them were dispatched in a timely manner to the address provided, this part of our responsibility was managed perfectly. According to the USPS statement and tracking information, all packages were delivered. Officially performed information cannot be ignored and unaccepted, we do rely on it. Since packages to the USA are delivered with signature required, we have requested this data from the Spanish Post to provide as proof. We have emailed this information to you and fairly attached all the documents.
All the facts mentioned leads us to the statement that our company cannot be called dishonest, as we do provide all the information, assistance and more important - the delivery was confirmed officially. In the event if the order lost or seized we provide a full refund or a duplicate of the order. We do have the cases with the issues like that and provide our respected customers with the assistance needed. All the parts of your order were confirmed as delivered and the investigation double confirmed it.
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- Jackie D23 February 2022
- I love Herbies... Great service. .and a little bit A very happy grower Thank you Herbies... waiting for a new order tomorrow. Brilliant follow up 👍
1 Herbies Team 24 February 2022- Hello Jackie D,
Thank you for leaving such a positive feedback, we deeply appreciate it! It's inspiring for us know you're happy with our service and products. We wish best of luck with your hobby and will be looking forward to seeing you around :)
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- jeff20 February 2022
- I've ordered seeds 3 times. They came back every time. AL the seeds germinated..not 1 failure. Don't use anyone else.
1 Herbies Team 21 February 2022- Hello Jeff,
Thank you for trusting us, we're so glad that your experience has been pleasant and productive. We hope it will always go the same way!
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- u60419 February 2022
- Excellent
1 Herbies Team 21 February 2022- Hello u604,
Thank you for the review, we're always happy to keep up the good work. We wish you all the best!
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