FAQ

The short answer: it depends on where you live. In many countries, cannabis seeds are sold legally as souvenirs or collectibles, but the laws about germination and cultivation can be very different.

That means what’s allowed in one place may not be in another. In some regions, owning seeds is fine, but sprouting them could lead to legal trouble. In others, both purchase and cultivation are tolerated under personal-use rules. Because the situation changes from country to country – and sometimes even from state to state – the best approach is to double-check your local regulations before ordering. This way, you avoid unpleasant surprises later on.

Yes, as long as you order from a trusted seed shop. At Herbies, we’ve been shipping seeds safely and discreetly for over 20 years, so we know how to make the process smooth for you. Orders arrive in neutral packaging, with nothing on the outside to hint at what’s inside. To you, it will feel just like buying any other product online.

Still, we understand that first-time buyers often worry about things like customs checks, payment safety, or their privacy. These concerns are normal, and we’ve built our reputation on addressing them. Wondering what exactly we do to protect your order at every step? Check out this article on common fears and how we handle them.

At checkout, you’ll see the payment methods available for your country. After placing your order, you’ll receive clear payment instructions, so you can complete everything safely and correctly. Please check the details carefully, send the exact amount where required, and keep your payment confirmation just in case.

Once the payment is received, your order is prepared for shipping, and tracking details are sent after dispatch. Herbies currently accepts methods such as card payments, bank transfers, USDT, Bitcoin, and selected cash options depending on the region. You can find more details on the Payment page.

Don’t worry – most payment issues can be fixed quickly. First, check that your payment details are correct and that your chosen method is available for your country. If it was a card payment, make sure your card supports 3D-Secure and international online payments. If you see a pending transaction after a failed attempt, the money may simply be held by your bank and can take up to 10 business days to be released.

If you’ve already paid but your order hasn’t been confirmed, or if your paid order was cancelled or not shipped, please contact Herbies with your order number and payment confirmation. You can email [email protected], use the live chat, or submit the Guarantee Claim Form if the issue needs formal review.

To check whether Herbies Seeds ships to your country, use our shipping calculator. If your country is not on the list, it means that we do not ship there at this time.

Stealth means discreet shipping. Your package won’t mention Herbies, cannabis, or seeds on the outside – only the essential delivery details. Seeds are shipped in their original breeder packaging by default, while the outer envelope stays neutral and doesn’t reveal the store name or the contents. For extra discretion, you can leave a comment when placing your order, and we’ll ship the seeds outside their original packaging in zip-lock bags.

No. Your package will look like a plain, everyday delivery, with no mention of cannabis anywhere on the box or label. Even your mail carrier won’t be able to tell the difference.

Inside, the seeds are carefully protected so they won’t be damaged during transit. If you’ve ever received a small online order – anything from electronics to books – that’s exactly how discreet your delivery will appear.

USA Express orders are shipped from a U.S.-based warehouse, so customers don’t have to deal with standard international shipping or customs on their side. This route is designed for fast delivery within the United States, with typical delivery taking 2-4 days from payment receipt.

USA Express delivery normally takes 2-4 days from payment receipt. A tracking number is sent after dispatch. You can track your parcel on the Tracking page using either your tracking number or your email address plus order number. Short tracking pauses can be normal, especially during postal overload, holidays, or other external delays. As a rule, Herbies’ delivery guarantee applies if an order hasn’t been delivered in more than twice the average shipping time for your destination. If that happens, contact Herbies via [email protected], live chat, or the Guarantee Claim Form.

It doesn’t happen often, but if a package is delayed or lost, we’ve got you covered. Please contact our support team, and we’ll investigate the issue. Depending on the situation, we’ll either reship your order or issue a refund. Our priority is to ensure you receive what you paid for without hassle. Want to see the step-by-step process of how we handle rare delivery issues? That’s explained here.

Herbies adds one free seed to every order and lets customers choose an extra free seed each time the cart reaches the next bonus threshold – for USA Express, that’s every $35 in the cart. Discounts do not cancel the free seed benefit. You can check the current offer on the Free Seeds section.

Selected USA Express packs may also include offers like 3+1, 5+2, or 10+4, while other promotions can add free seeds depending on the current deal. The exact bonus depends on what’s active at the time of purchase, so the best place to check is always the Promotions page or your cart before checkout.

Our customer support is available 24/7. Whether you need help tracking your package, have questions about different strains, or want advice on basic growing techniques, you can reach out at any time.

Even after your order arrives, we’re still here to help. The fastest way to get assistance or answers is through our live chat right on the website – our support team is online and ready to respond instantly. You can also reach us by email at [email protected] for any order-related questions. Want more contact options? Visit our Contacts page – there you’ll find links to all our social media channels, topic-specific email addresses, and a quick contact form you can fill out anytime.

Start with your setup, not just THC. If you’re new, choose beginner-friendly genetics: autoflowers are simple because they flower automatically, while feminized seeds help avoid male plants. Hardy strains like Northern Lights, White Widow, and many autoflowers are good beginner options because they’re forgiving and reliable. You can also browse the beginners’ collection or use the Seed Finder to narrow things down.

To keep the first grow manageable, start small – 2-3 plants is enough to learn without getting overwhelmed. Keep the environment stable, don’t overwater, and change only one thing at a time if something looks off. For germination, keep seeds warm, moist, and dark; most sprout in 1-5 days, though some may take longer. For more help, check the germination guide, Cannabis Basics Guide, and Top 7 Growing Mistakes.

Seeds are living biological material, so small differences in size, color, or shape are normal and don’t automatically mean poor quality. For best results, follow the recommended germination method and store unused seeds properly – in a cool, dry, dark place at a stable 4-6°C. Herbies notes that partner seed banks aim for at least 90% germination, while Herbies Seeds, AlphaFem Seeds, EGS, and Seedkeepers come with an extended 1-year germination guarantee if storage and germination guidelines are followed.

If you need help with germination, seed quality, or a grow issue, contact Herbies via [email protected], live chat, or the Guarantee Claim Form.

All seedbanks we work with guarantee maximum germination rates, meaning that at least 90% of the seeds in a pack will germinate. However, cannabis seeds are a biological material and their ability to germinate can be affected by external factors. To achieve the best germination results, we highly recommend using the methods described here and here.

In the unlikely case that the amount of failed seeds exceeds the acceptable level, you can send us a claim and we’ll resolve the problem as quickly as possible.

Extended 1-Year Germination Guarantee

For seeds from Herbies Seeds, AlphaFem Seeds, EGS, and Seedkeepers, we offer an extended 1-year germination guarantee. To maintain seed viability over time, proper storage is essential:

• If you’re not planning to germinate the seeds right away, store them properly to preserve their quality.
• Keep seeds in the refrigerator (not on the door) at a steady 4-6°C (39-43°F), in a dark and dry environment.

If your seeds don’t sprout, contact us right away through our online chat or by email at [email protected].

Please note:

• Our standard germination guarantee is valid for 90 days from purchase for all other seedbanks.
• Promo packs are eligible for replacements. For example, if you buy a 5+2 pack, it counts as a 7-seed pack. However, bonus seeds aren’t included in the germination rate and are not eligible for replacements.
• Once the seed has shown its root, it’s considered germinated.
• The guarantee applies only if our recommended germination methods were followed.
• Photos of the ungerminated seeds are mandatory to be eligible for replacements. We’ll also request information about the germination method and conditions.
• We reserve the right to deny a claim if the previous requirements aren't fulfilled.

If the amount of failed seeds exceeds the acceptable level, don’t hesitate to contact us through our online chat, by email at [email protected] or via our Guarantee Claim Form.

You can find full details about returns, delivery guarantees, damaged or faulty seeds, germination claims, and other order-related issues on the Return Policy page. If you run into a problem with delivery, seed quality, or germination, you can contact Herbies via [email protected], live chat on the Contacts page, or the Guarantee Claim Form.

For growing questions, check the Cannabis Basics Guide, the germination guide, and the Top 7 Growing Mistakes.